Pleasant Ridge Healthcare Center
Strong Medicare quality ratings; families often praise occasional compassionate individual staff members. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While some recent reviews suggest new management is attempting to improve the facility, the reports of severe neglect, medication errors, and unsanitary conditions are deeply concerning. If you consider this facility, you must conduct an unannounced visit and specifically inspect the cleanliness of the rooms and observe how staff interact with residents during non-peak hours.
Google Reviews
Google Reviews
27 reviews on Google“Pleasant Ridge Healthcare Center faces severe, recurring criticism regarding patient neglect, poor hygiene, and unprofessional staff behavior. While a few recent reviews mention improvements under new management, the majority of feedback highlights dangerous medication errors, facility disrepair, and a lack of basic care for residents.”
Quality Themes
Tap a score for detailsStrengths
- Occasional compassionate individual staff members
- Recent efforts by new management to improve care
- Some staff members are described as friendly
Concerns
- Neglect and poor hygiene (dirty diapers, lack of bathing) (mentioned by 3 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Facility disrepair (leaks, pests, uncleanliness) (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 6 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has had some recent management changes; how are these new leadership efforts specifically impacting the day-to-day quality of care and staff accountability?
- 2Given the recent reports regarding facility maintenance, what is your current plan for addressing building repairs and ensuring a clean, pest-free environment for residents?
- 3How does your nursing team manage the medication administration process to ensure that doses are delivered accurately and on time for every resident?
- 4Can you walk me through your protocols for ensuring consistent personal hygiene and bathing schedules, especially during busy shifts?
- 5What steps are you taking to improve communication between the administration and family members so that we can easily reach someone when we have questions or concerns?
- 6How do you foster a positive and professional culture among your staff to ensure that every resident feels treated with kindness and respect at all times?
Personalized based on this facility's data
Key Review Excerpts
“The new director is really working hard to make this place a top facility and I have nothing but respect for her and all the nurses and aids and staff I've had the pleasure to interact with.”
“They screwed him over on his meds giving him to much ended up in hospital over the heart pills..the ppl in the laundry steal the resident things while they're saposed to b being washed”
“They didn’t want to give her baths and left her in the shower for 2 hours alone. It was so sad, she came home a few years ago and now has PTSD.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pleasant Ridge Healthcare Center has serious ongoing concerns, with families filing 24 complaints leading to violations including a severe abuse protection failure. The facility shows persistent problems with medication management, care planning, and safety measures like fire protection systems across multiple years. While the facility reports correcting issues, recurring deficiencies in the same areas suggest systemic problems that families should carefully consider before placement.
Jul 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 30, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 30, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 8, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 23, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 18, 2023Complaint7
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Aug 16, 2023
$67,093
Payment Denial
Aug 16, 2023
37-day denial
Ownership & Operations
Who Operates This Facility
Pleasant Ridge Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 96 of 121
Ownership & Management
Owners
Buckeye Op Co., LLC
Owner · Organization
Buckeye Healthcare Holdings LLC
Owner (parent company) · Organization
Omg Mstr Lsco, LLC
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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