Nursing HomeMedicaid

Pleasant Ridge Healthcare Center

Strong Medicare quality ratings; public reviewers often praise occasional compassionate individual staff members. Still worth an in-person visit.

5501 Verulam, Pleasant Ridge · Cincinnati, OH 45213|99 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

2.0/5

based on 28 Google reviews

(513) 631-1310 Directions Website

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2flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low staffing rating (2/5 stars)
2 Medicare penalties on record

Source: Medicare data

What this means for your family

Pleasant Ridge Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: occasional compassionate individual staff members and recent efforts by new management to improve care. Review the component ratings and current source records before deciding.

Google Reviews

32 public Google reviews available

Pleasant Ridge Healthcare Center faces severe, recurring criticism regarding patient neglect, poor hygiene, and unprofessional staff behavior. While a few recent reviews mention improvements under new management, the majority of feedback highlights dangerous medication errors, facility disrepair, and a lack of basic care for residents.

Quality Themes

Tap a score for details

Strengths

Occasional compassionate individual staff members
Recent efforts by new management to improve care
Some staff members are described as friendly

Concerns

Neglect and poor hygiene (dirty diapers, lack of bathing) (mentioned by 3 reviewers)
Medication management errors and delays (mentioned by 3 reviewers)
Facility disrepair (leaks, pests, uncleanliness) (mentioned by 4 reviewers)
Unprofessional or rude staff behavior (mentioned by 6 reviewers)
Poor communication and difficulty reaching administration (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 32 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I noticed the facility has had some recent management changes; how are these new leadership efforts specifically impacting the day-to-day quality of care and staff accountability?
2Given the recent reports regarding facility maintenance, what is your current plan for addressing building repairs and ensuring a clean, pest-free environment for residents?
3How does your nursing team manage the medication administration process to ensure that doses are delivered accurately and on time for every resident?
4Can you walk me through your protocols for ensuring consistent personal hygiene and bathing schedules, especially during busy shifts?
5What steps are you taking to improve communication between the administration and family members so that we can easily reach someone when we have questions or concerns?
6How do you foster a positive and professional culture among your staff to ensure that every resident feels treated with kindness and respect at all times?

Personalized based on this facility's data

Key Review Excerpts

“The new director is really working hard to make this place a top facility and I have nothing but respect for her and all the nurses and aids and staff I've had the pleasure to interact with.”

Family member · 2026★★★★★

“They screwed him over on his meds giving him to much ended up in hospital over the heart pills..the ppl in the laundry steal the resident things while they're saposed to b being washed”

Family member · 2026★☆☆☆☆

“They didn’t want to give her baths and left her in the shower for 2 hours alone. It was so sad, she came home a few years ago and now has PTSD.”

Family member · 2026★☆☆☆☆

Source: 32 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.61hrs

82%

Registered nurses for medical care

Total Nursing

3.18hrs

78%

All nurses + aides combined

Staff Turnover

46%

Lower is better (< 30% = good)

RN Turnover

29%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility24.4%

Mixed vs Avgs

Here

24.4%

12.8%

30.1%

Hamilton

36.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility3.8%

Better than Avg

Here

3.8%

15.4%

8.8%

Hamilton

9.2%

Residents needing more daily help over time

↓ Lower is better

This Facility2.3%

Better than Avg

Here

2.3%

13.9%

5.3%

Hamilton

5.1%

Residents whose walking got worse

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

14.1%

6.1%

Hamilton

6.4%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility84.6%

Worse than Avg

Here

84.6%

93.5%

92.7%

Hamilton

88.3%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility18.3%

Better than Avg

Here

18.3%

19.5%

25.5%

Hamilton

22.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility35.2%

Worse than Avg

Here

35.2%

82.0%

78.5%

Hamilton

68.5%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility42.1%

Worse than Avg

Here

42.1%

79.8%

75.6%

Hamilton

62.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility4.0%

Worse than Avg

Here

4.0%

1.6%

1.2%

Hamilton

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

80findings in history

2penalties

Latest survey: 4 · well below OH avg (10.1)

14 complaint-triggered findings

$67,093 in fines

Pleasant Ridge Healthcare Center has serious ongoing concerns, with families filing 24 complaints leading to violations including a severe abuse protection failure. The facility shows persistent problems with medication management, care planning, and safety measures like fire protection systems across multiple years. While the facility reports correcting issues, recurring deficiencies in the same areas suggest systemic problems that families should carefully consider before placement.

Jul 14, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 30, 2025Routine10 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

May 30, 2025Complaint2 findings

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 8, 2024Complaint2 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 23, 2024Complaint1 finding

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 18, 2023Complaint7 findings

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0807Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0804Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Federal Penalties

Fine

Aug 16, 2023

$67,093

Payment Denial

Aug 16, 2023

37-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pleasant Ridge Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

120 facilities nationwide

Chain avg rating: 2.8/5 · Rank 96 of 121

Ownership & Management

Owners

Buckeye Op Co., LLC

Owner · Organization

100%

Buckeye Healthcare Holdings LLC

Owner (parent company) · Organization

Omg Mstr Lsco, LLC

Owner (parent company) · Organization

Odenthal, Richard

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Romeo, DominicOfficer / DirectorStoltz, CharlesOfficer / DirectorWilheim, RonaldOfficer / DirectorVerulam Mgt Co., LLCManagerGroves, DonnaManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(513) 631-1310

communicarehealth.com

5501 Verulam

Cincinnati, OH 45213

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

28 reviews from families & visitors

Official Website

Visit communicarehealth.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.