St. Theresa Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 69 Google reviews
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What this means for your family
While the facility's marketing and admissions team is highly praised for their responsiveness and the therapy department is well-regarded, there is a consistent pattern of severe staffing shortages and neglect reported by families. We strongly advise visiting during off-hours or weekends to observe staffing levels firsthand and asking specifically about their protocols for resident hygiene and call-light response times.
Google Reviews
Google Reviews
69 reviews on Google“St. Theresa Care Center (also referred to as Mariemont Care Center) receives highly polarized feedback, with many reviewers praising the marketing and admissions team for a seamless intake process, while others report severe neglect and staffing shortages. Families frequently express concerns regarding basic hygiene, delayed response times for call lights, and poor communication from nursing staff. While some families describe a caring environment, a significant number of negative reviews cite issues with cleanliness, weight loss, and bedsores.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and helpful admissions/marketing team
- Effective physical and occupational therapy services
- Warm, welcoming physical location
- Engaging activities and events
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Poor hygiene and lack of assistance with toileting/bathing (mentioned by 7 reviewers)
- Lack of communication and responsiveness from nursing staff (mentioned by 6 reviewers)
- Facility cleanliness and dusty/dirty rooms (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through how you encourage residents to participate in these daily activities?
- 2Given the importance of consistent care, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and toileting throughout the day and night?
- 3How does your nursing team manage communication with families to ensure we are kept fully updated on our loved one's health status and any changes in their care plan?
- 4With the current staffing levels, how do you ensure that your team is able to maintain the high standards of cleanliness and room maintenance that we see in your common areas?
- 5I see that you have a dedicated physical and occupational therapy department; how do you coordinate those services with the nursing staff to ensure a resident's daily recovery needs are met?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying the family, especially during overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My mom lost drastic weight while here. She was constantly confused, tired and listless. This facility is clearly under staffed. They don’t seem to have protocols or standards for cleanliness.”
“The cna’s are from an agency so there isn’t consistency, cna’s are not having a meeting with each other before shifts to understand what’s going on with your love one. So they are walking into the residents room not knowing what’s injured or going on.”
“The staff never responded to calling the nurse via patient’s room. My father was there for a week. If my father needed any help, I had to go find it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints that triggered inspections, revealing serious concerns about infection control, food safety, and care planning that persist across surveys. The facility shows recurring problems with infection prevention, medication management, and fire safety systems. Recent deficiencies from 2026 regarding resident protection and food temperature remain uncorrected, indicating ongoing quality issues that families should carefully evaluate before considering this facility.
Jan 12, 2026Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 14, 2025Routine10
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 14, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 30, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 9, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Ownership & Operations
Who Operates This Facility
St. Theresa Care Center
for profit
Ownership & Management
Owners
Yyam Holdings LLC
Owner · Organization
Yyam Irrevocable Trust
Owner (parent company) · Organization
Nussbaum, Mattisyahu
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit mariemontcarecenter.org
Medicare data downloads
Original nursing home datasets
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