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Nursing HomeMedicaid

Care Village at West Roxbury

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5060 Washington Street, West Roxbury · West Roxbury, MA 0213276 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 25 Google reviews

5
4
3
2
1
Care Village at West Roxbury Nursing Home in West Roxbury, MA — Street View
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What this means for your family

This facility offers strong rehabilitation and activity programs that some residents find very beneficial. However, the recurring reports of pest issues and staff neglect are serious red flags; we strongly recommend conducting an unannounced visit to inspect room hygiene and observe staff-patient interactions before making a decision.

Google Reviews

Google Reviews

25 reviews on Google
Care Village at West Roxbury presents a stark divide in experiences, with some residents praising the rehab therapy and activity programs, while others report severe neglect and unsanitary conditions. Families frequently express concerns regarding pest infestations, unprofessional staff behavior, and a lack of responsiveness to basic patient needs. Prospective families should be aware of these polarized reports before choosing this facility for their loved ones.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean2.0Activities9.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Engaging activity programs
  • Effective rehabilitation therapy
  • Friendly and welcoming staff members (noted by some)
  • Clean interior environment (noted by some)

Concerns

  • Pest infestations (mice and roaches) (mentioned by 3 reviewers)
  • Staff neglect and lack of responsiveness to patient needs (mentioned by 6 reviewers)
  • Unprofessional or rude communication from staff (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2343.22021(5)1.02022(6)5.02024(5)3.52025(11)

Distribution · 27 analyzed

5
13
4
1
3
1
2
1
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the facility currently housing 76 residents, what specific protocols do you have in place to ensure staff remain responsive and attentive to individual needs throughout the day?
  • 2I noticed some feedback regarding building maintenance; could you walk me through your current pest control schedule and how you ensure a clean, sanitary environment for all residents?
  • 3Given the recent focus on improving communication, what is the best way for family members to receive timely updates regarding their loved one’s care and any changes in their health status?
  • 4The activity program is often highlighted as a strength here; could you tell me more about the types of social events or engagement opportunities you have planned for the coming month?
  • 5How does your nursing team coordinate with the rehabilitation staff to ensure that residents are receiving consistent, high-quality care during their recovery process?
  • 6When a resident has an urgent medical need, what is your internal process for escalating that concern to ensure a doctor or nurse is notified immediately?

Personalized based on this facility's data


Key Review Excerpts

My mother was here for rehab after hip surgery. She repeatedly found mice droppings and roaches in the rooms, and frequently had to ask for help multiple times.

Rehab patient's family · 2025☆☆☆☆

The nursing staff is phenomenal , the cnas are stupendous and provides the ultimate care. The rehab department is great.

Rehab patient · 2025★★★★★

While the building may look modest from the outside, the inside is clean. The staff are attentive and truly provide good care.

Rehab patient · 2025★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.97hrs
OK
Registered nurses for medical care
Total Nursing
3.47hrs
85%
All nurses + aides combined
Staff Turnover
20%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
MA
13.7%
Suffolk
32.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
19.4%
MA
21.4%
Suffolk
16.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.9%
Worse than Avg
Here
78.9%
US
93.4%
MA
92.4%
Suffolk
92.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
15.3%
MA
16.4%
Suffolk
12.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.4%
Better than Avg
Here
13.4%
US
19.5%
MA
19.4%
Suffolk
16.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.6%
Mixed vs Avgs
Here
15.6%
US
15.5%
MA
21.3%
Suffolk
13.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility48.0%
Worse than Avg
Here
48.0%
US
81.8%
MA
77.6%
Suffolk
83.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.9%
Mixed vs Avgs
Here
78.9%
US
79.8%
MA
77.7%
Suffolk
84.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
MA
1.3%
Suffolk
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (8.9)
5 complaint-triggered
$3,418 in fines

Care Village at West Roxbury has significant ongoing issues with families filing multiple complaints about resident rights and safety concerns, including physical restraints and abuse prevention policies. The facility shows persistent problems in three key areas: medication management and pharmacy services, fire safety and emergency preparedness systems, and care planning and quality standards. While all deficiencies show correction dates, the recurring nature of similar issues across multiple surveys suggests systemic challenges that warrant careful consideration.

Nov 14, 2025Routine
9
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 31, 2024Routine
23
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0532Potential for harm · WidespreadCorrected

Services Deficiencies

Have a properly installed and maintained dumbwaiter or escalator.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0025Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0034Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Aug 27, 2024Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 10, 2024Complaint
3
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

May 21, 2024Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Nov 7, 2023Routine
19
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0699Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Federal Penalties

Fine

Feb 6, 2024

$3,418

Ownership & Operations

Who Operates This Facility

Owner / Operator

Care Village at West Roxbury

Organization Type

for profit

Chain Affiliation

Chain Name

Bear Mountain Healthcare

Chain Size

8 facilities nationwide

Chain avg rating: 2.8/5 · Rank 4 of 8

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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