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Nursing HomeMedicaid

Hellenic Nursing & Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

601 Sherman Street, Canton, MA 02021154 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 57 Google reviews

5
4
3
2
1
Hellenic Nursing & Rehabilitation Center Nursing Home in Canton, MA — Street View
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What this means for your family

Hellenic Nursing & Rehabilitation Center has a strong reputation for its physical therapy and memory care units, which many families find highly effective. However, because multiple recent reviewers have raised concerns about call light response times and staffing levels, we strongly advise you to visit during off-hours and ask management specifically about their weekend staffing ratios and night-shift protocols.

Google Reviews

Google Reviews

57 reviews on Google
Hellenic Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate, family-like atmosphere and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent quality of care, particularly during night shifts and weekends.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean7.0Activities8.0Meds4.0Memory8.0Comms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical therapy department
  • Clean and well-maintained facility
  • Strong sense of community and family-oriented environment

Concerns

  • Slow or ignored call light response times (mentioned by 4 reviewers)
  • Understaffing, particularly on weekends and night shifts (mentioned by 3 reviewers)
  • Inconsistent or unprofessional behavior from some aides (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(10)'20(1)'22(4)'24(12)'26(6)

Distribution · 62 analyzed

5
33
4
9
3
2
2
2
1
16

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure call lights are answered promptly, especially during weekend and evening shifts?
  • 2I noticed the facility has a strong sense of community; could you walk me through a typical daily activity schedule and how you encourage residents to participate?
  • 3With medication management being a critical part of care, could you explain your process for ensuring accuracy and how you communicate any changes in medication to family members?
  • 4I appreciate that you actively engage with feedback online; how do you use that family input to improve the day-to-day experience for residents?
  • 5Since staffing consistency is a top priority for us, what steps is the leadership team taking to support aides and ensure they have the resources needed to provide attentive care?
  • 6In the event of a sudden medical change or emergency, what is your specific communication protocol for keeping family members informed and involved in the decision-making process?

Personalized based on this facility's data


Key Review Excerpts

The most important thing is that my mom is happy there. A few of the nurses on my mother’s floor are excellent and should be commended for their caring and compassion.

Long-term resident's family · 2026★★★★

All the staff, especially in the dementia unit made my mother's stay wonderful! For close to a year, the nurses, CNA, administration, & therapy kept her encouraged and comfortable.

Memory care family member · 2023★★★★★

My mother has been there a week to rehab from pneumonia and can't wait to get her out of there!! call lights go unanswered!! My mother waited till midnight one night for help, then SHE went to find someone, STAFF was asleep with 2 chairs put together!!

Rehab patient's family · 2026☆☆☆☆
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
MA
13.7%
Norfolk
8.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
14.4%
MA
16.9%
Norfolk
19.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
MA
92.4%
Norfolk
87.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Norfolk
92.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
19.4%
MA
21.4%
Norfolk
18.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
19.5%
MA
19.4%
Norfolk
15.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.2%
Better than Avg
Here
83.2%
US
81.8%
MA
77.6%
Norfolk
65.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.3%
Better than Avg
Here
84.3%
US
79.8%
MA
77.7%
Norfolk
69.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
MA
1.3%
Norfolk
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (8.9)
$7,901 in fines

Families reported concerns that triggered federal inspections revealing problems with pain management and professional care standards. This facility shows recurring issues across medication management, care planning, and fire safety systems, with many deficiencies repeating across multiple surveys including most recently in 2025. While the facility corrects identified problems, the pattern of 50 deficiencies across four surveys suggests ongoing challenges with maintaining consistent quality standards.

Aug 28, 2025Routine
10
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0711Minimal · Widespread

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Aug 30, 2024Routine
19
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Jun 30, 2023Routine
19
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hellenic Nursing & Rehabilitation Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Mentakis, MichaelContracted Managing EmployeeDelince, DanielleW-2 Managing EmployeeDelince, DanielleOfficer / DirectorHopkins, JoannaOfficer / DirectorHoulares, PamelaOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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