Public Google reviewers rate this highly and often mention compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 30 Google reviews

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Public Google reviewers rate Burlingame Senior Living highly. Reviewers highlight: compassionate and attentive memory care staff, warm, family-oriented community atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families should note that while the facility has a long history of highly praised memory care and a warm, family-like atmosphere, the community has undergone a recent change in ownership. While many long-term residents and staff members are still highly regarded, recent reviews highlight significant concerns regarding rising rents, maintenance delays, and a decrease in available services.
Quality Themes
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Distribution · 32 analyzed
The owner uses highly personalized and empathetic templates for detailed positive reviews, but reverts to repetitive, one-sentence 'Thank you for your review!' templates for shorter reviews. While they attempt to address negative feedback, the responses occasionally lean toward being defensive or making excuses regarding ownership changes.
Personalized based on this facility's data
Key Review Excerpts
“The stress is gone, and I look forward to a great relationship with all the staff. They made my family member feel welcome from the moment we walke”
“The services listed on the website are not offered at this location. The rent continues to increase, while services decrease. Repairs have taken nearly a year to get completed in her room and aren't done well when they’re finally fixed.”
“Atria Burlingame has been wonderful to my mother who has lived there for the past 2 years on the Alzheimer’s floor. The staff give their residents on this floor lots of attention and they communicate with the family on a regular basis.”
Source: CA Community Care Licensing Division
FACILITY EVALUATION REPORT
This was a Case Management visit conducted on March 25, 2026. The primary purpose was to discuss and amend a previously assessed report. The analyst confirmed that one civil penalty (for 87411(f)) would be removed, but two penalties, including one for Personnel Records (87412(a)(13)(B)), would remain in effect.
This was a Case Management visit conducted on March 25, 2026. The primary purpose was to discuss and amend a previously assessed report. The analyst confirmed that one civil penalty (for 87411(f)) would be removed, but two penalties, including one for Personnel Records (87412(a)(13)(B)), would remain in effect.
The inspection identified multiple deficiencies across several critical areas, including immediate health risks related to facility cleanliness, staff credentials, and emergency preparedness. Specifically, there were citations for unsanitary kitchen conditions, staff lacking required clearances or training, and failure to conduct timely emergency drills. All deficiencies cited are of Type A or Type B, indicating significant compliance issues that require prompt correction.
The unannounced case management visit investigated an incident where staff were reported to be restraining a resident while administering medication. The investigation substantiated the allegation, citing violations of the resident's right to refuse care and general staff competency requirements. Two Type A deficiencies were cited, both relating to immediate risks to resident safety and rights.
The unannounced case management visit investigated an incident where staff were reported to be restraining a resident while administering medication. The investigation substantiated the allegation, citing violations of the resident's right to refuse care and general staff competency requirements. Two Type A deficiencies were cited, both relating to immediate risks to resident safety and rights.
The unannounced case management visit was conducted to follow up on an incident reported by the facility. The analyst toured the Memory Care Unit and interviewed the resident and staff. No deficiencies were cited during this inspection.
COMPLAINT INVESTIGATION REPORT
Pacifica Burlingame Lp;burlingame Mgr LLC
IGNACIO LOPEZ
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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