Burlingame Senior Living
Families consistently rate this highly — reviewers highlight compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 29 Google reviews
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What this means for your family
This facility has a long-standing reputation for exceptional memory care and a warm, boutique-style atmosphere. However, families should closely investigate recent changes in service levels and maintenance responsiveness, as recent feedback suggests a decline in value and amenities following a change in management.
Google Reviews
Google Reviews
29 reviews on Google“Families should note that while the facility has a long history of highly praised memory care and a warm, family-like atmosphere, the community has undergone a recent change in ownership. While many long-term residents and staff members are still highly regarded, recent reviews highlight significant concerns regarding rising rents, maintenance delays, and a decrease in available services.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- Warm, family-oriented community atmosphere
- Excellent location near parks and shopping
- Strong history of personalized resident advocacy
Concerns
- Decreasing services and rising costs
- Maintenance and repair delays
- Staffing shortages affecting transportation/activities
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
The owner uses highly personalized and empathetic templates for detailed positive reviews, but reverts to repetitive, one-sentence 'Thank you for your review!' templates for shorter reviews. While they attempt to address negative feedback, the responses occasionally lean toward being defensive or making excuses regarding ownership changes.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community online; how does that commitment to communication translate to how you advocate for residents' individual needs?
- 2With the beautiful parks and shopping nearby, how often are residents able to participate in outings or community trips?
- 3We want to ensure our loved one stays active; how do you manage the daily activity calendar to ensure there are plenty of engaging programs available?
- 4How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
- 5As the community grows, how do you ensure that maintenance and facility repairs are addressed quickly to keep the environment comfortable?
- 6We are looking for long-term stability; how do you approach managing service levels and costs to ensure the high quality of care remains consistent for residents?
Personalized based on this facility's data
Key Review Excerpts
“The memory care’s staff led by Hola was fantastic and very flexible and and made appropriate adjustments to address my neighbor’s gradually declining condition.”
“The stress is gone, and I look forward to a great relationship with all the staff. They made my family member feel welcome from the moment we walke”
“The services listed on the website are not offered at this location. The rent continues to increase, while services decrease. Repairs have taken nearly a year to get completed in her room and aren't done well when they’re finally fixed.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 30, 2026OtherClean
FACILITY EVALUATION REPORT
Mar 25, 2026OtherClean
This was a Case Management visit conducted on March 25, 2026. The primary purpose was to discuss and amend a previously assessed report. The analyst confirmed that one civil penalty (for 87411(f)) would be removed, but two penalties, including one for Personnel Records (87412(a)(13)(B)), would remain in effect.
Mar 25, 2026OtherClean
This was a Case Management visit conducted on March 25, 2026. The primary purpose was to discuss and amend a previously assessed report. The analyst confirmed that one civil penalty (for 87411(f)) would be removed, but two penalties, including one for Personnel Records (87412(a)(13)(B)), would remain in effect.
Jan 28, 2026InspectionClean
The inspection identified multiple deficiencies across several critical areas, including immediate health risks related to facility cleanliness, staff credentials, and emergency preparedness. Specifically, there were citations for unsanitary kitchen conditions, staff lacking required clearances or training, and failure to conduct timely emergency drills. All deficiencies cited are of Type A or Type B, indicating significant compliance issues that require prompt correction.
Nov 13, 2025OtherClean
The unannounced case management visit investigated an incident where staff were reported to be restraining a resident while administering medication. The investigation substantiated the allegation, citing violations of the resident's right to refuse care and general staff competency requirements. Two Type A deficiencies were cited, both relating to immediate risks to resident safety and rights.
Nov 13, 2025OtherClean
The unannounced case management visit investigated an incident where staff were reported to be restraining a resident while administering medication. The investigation substantiated the allegation, citing violations of the resident's right to refuse care and general staff competency requirements. Two Type A deficiencies were cited, both relating to immediate risks to resident safety and rights.
Oct 15, 2025OtherClean
The unannounced case management visit was conducted to follow up on an incident reported by the facility. The analyst toured the Memory Care Unit and interviewed the resident and staff. No deficiencies were cited during this inspection.
Aug 20, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Pacifica Burlingame Lp;burlingame Mgr LLC
IGNACIO LOPEZ
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit burlingameseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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