Assisted Living

Brookdale Kenmore

Name: Public quality & inspection record for Brookdale Kenmore
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and caring staff. Schedule a visit to confirm the fit.

2971 Delaware Avenue, Kenmore, NY 14217|Reported capacity: 120|Licensed & active

Source: NY DOH — view official record

Google rating

4.6/5

based on 16 Google reviews

(716) 874-3200 Directions Website

Street View

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What this means for your family

Public Google reviewers rate Brookdale Kenmore highly. Reviewers highlight: compassionate and caring staff, effective management during end-of-life/hospice care. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

16 public Google reviews available

Brookdale Kenmore is consistently praised by families for its compassionate, caring staff and effective management during difficult transitions like hospice care. While long-term residents and their families report high satisfaction with the facility's cleanliness and communication, the review pool is small and includes a staff-authored entry.

Quality Themes

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Strengths

Compassionate and caring staff
Effective management during end-of-life/hospice care
Clean and well-maintained environment
Consistent communication with families

Rating Trends

Tap a year to see what changed

Distribution · 16 analyzed

How They Respond to Reviews

44%response rate

This facility responds to some reviews.

Questions for Your Tour

1We've heard wonderful things about how much the staff here cares for the residents; how would you describe the bond between the caregivers and the residents?
2Since we value staying connected, how does the management team typically handle updates and communication with families regarding a resident's well-being?
3We want to ensure a peaceful environment for our loved one; how do you manage the transition into hospice or end-of-life care to ensure comfort and dignity?
4What kind of daily activities or social outings are available to help residents stay engaged and active within the community?
5How does the facility handle medical emergencies or urgent care needs during the overnight hours?
6The facility looks very well-kept; what is your routine for maintaining the cleanliness and upkeep of the resident living areas?

Personalized based on this facility's data

Key Review Excerpts

“There were a few small issues that would come up here or there but we were very happy 95% of the time...especially where it counts. It was clean, staffed with kind and caring people, they communicated well”

Long-term resident's family · 2021★★★★★

“Our family couldn't be more appreciative of the staff, management and Hospice care provided for our father during his stay at Brookdale Kenmore. Through a very difficult time, all aspects and personnel of the facility we're helpful, caring, very involved, compassionate and comforting.”

Hospice care family member · 2023★★★★★

“They are caring and compassionate and they to”

Long-term resident's family · 2024★★★★★

Source: 16 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: NY Dept. of Health

8total

24deficiencies

Key Findings

24 violations from 8 inspections

Mar 11, 2026ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Apr 4, 2025Complaint17 deficiencies reported

View official report

488.11 (g) (14)

Environmental standards

488.3 (f) (2)

General provisions

488.11 (g) (6)

Environmental standards

1001.7 (k) (2)

Admission and retention standards.

488.11 (f) (1)

Environmental standards

1001.10 (l)(1)

Medication management.

1001.10 (i) (5-8)

Resident services.

488.7 (b) (1) (iv)

Resident services

488.7 (b) (1) (i)

Resident services

1001.10 (k) (4) (i-iii)

Resident services.

488.7 (c) (6)

Resident services

488.4 (c) (11) (vi)

Admission and retention standards

485.5 (g)

Operating certificates

1001.11 (c) (2) (i-iv)

Personnel.

488.11 (d) (1)

Environmental standards

1001.10 (g) (1)-(2) (i-ii)

Resident services.

1001.13 (b)(1)(i-iii)(2)(3)(4)(iv-vi)

Structural and environmental standards.

Mar 24, 2025Other1 deficiency reported

View official report

485.11 (b)

Records and reports

Aug 9, 2024ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Sep 11, 2023Complaint6 deficiencies reported

View official report

485.5 (f)

Operating certificates

488.7 (b) (1) (iii)

Resident services

488.7 (c) (5)

Resident services

1001.10 (l) (4-7)

Medication management

1001.7 (e) (2) (i-iv)

Admission and retention standards

488.3 (f) (2)

General provisions

May 25, 2023ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

May 25, 2023ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Apr 6, 2023ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ww Kenmore Operator, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(716) 874-3200

brookdale.com

2971 Delaware Avenue

Kenmore, NY 14217

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

16 reviews from families & visitors

Official Website

Visit brookdale.com

NY DOH — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.