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Nursing HomeMedicaid

Brookwood Retirement Community

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

12100 Reed Hartman Highway, Cincinnati, OH 45241125 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 64 Google reviews

5
4
3
2
1
Brookwood Retirement Community Nursing Home in Cincinnati, OH — Street View
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What this means for your family

While some families report positive outcomes with the rehabilitation therapy team, the frequency of reports regarding neglect, slow response times, and medication errors is deeply concerning. If you consider this facility, you must visit frequently and unannounced to monitor your loved one's care, as multiple reviewers noted that the quality of care dropped significantly when family was not present.

Google Reviews

Google Reviews

64 reviews on Google
Brookwood Retirement Community receives highly polarized feedback, with some families praising the nursing and therapy teams while many others report severe neglect and safety concerns. Frequent complaints include dangerously slow response times to call lights, poor medication management, and a lack of basic hygiene and nutritional care for residents. Families considering this facility should be aware of a recurring pattern of reports regarding inadequate staffing and unprofessional conduct.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean4.0Activities6.0Meds1.0MemoryN/AComms2.0Value1.0

Strengths

  • Effective physical and occupational therapy
  • Professional and caring nursing staff (in select units)
  • Clean and well-maintained facility aesthetics

Concerns

  • Extremely slow or non-existent response to call lights (mentioned by 7 reviewers)
  • Medication administration errors or delays (mentioned by 4 reviewers)
  • Neglect of basic needs (hygiene, feeding, hydration) (mentioned by 6 reviewers)
  • Unprofessional, rude, or dismissive staff behavior (mentioned by 6 reviewers)
  • Frequent resident falls and lack of fall prevention (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(4)'19(4)'21(12)'23(3)'25(11)'26(5)

Distribution · 69 analyzed

5
29
4
2
3
3
2
1
1
34

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
  • 2How does the nursing team ensure that call lights are answered promptly, especially during the night shifts?
  • 3What specific protocols are in place to ensure medication is administered accurately and on a consistent schedule?
  • 4Can you describe the meal service and how you ensure residents are getting the nutrition and hydration they need throughout the day?
  • 5What steps does the facility take to monitor residents and prevent falls within their rooms and common areas?
  • 6How does the staff communicate important updates or changes in a resident's condition to their family members?

Personalized based on this facility's data


Key Review Excerpts

My husband’s breathing did not sound right. I turned on a light. His eyes were rolled back in his head. I was hysteri

Long-term resident's family · 2024☆☆☆☆

My dad was there less than 24 hours and fell out of his bed 4+ times and their solution was for us to get a family member to come sit with him 24 hours a day.

Family member · 2019☆☆☆☆

The staff consistently greeted me with smiles, even during the challenges posed by a snowstorm that affected staffing. I appreciated the dedication of the physical and occupational therapists.

Rehab patient · 2025★★★★★
Source: 64 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
4.74hrs
OK
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
12.1%
OH
28.2%
Hamilton
38.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.3%
Worse than Avg
Here
30.3%
US
19.4%
OH
21.6%
Hamilton
19.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Hamilton
89.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
14.4%
OH
5.8%
Hamilton
4.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
15.3%
OH
6.9%
Hamilton
6.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility14.1%
Worse than Avg
Here
14.1%
US
5.3%
OH
6.3%
Hamilton
6.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
79.7%
OH
75.6%
Hamilton
60.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.3%
Better than Avg
Here
88.3%
US
81.8%
OH
78.4%
Hamilton
67.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
OH
1.2%
Hamilton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
5penalties
Near state avg (10.1)
5 complaint-triggered
$28,517 in fines

This facility shows concerning patterns with families filing five complaints and recurring issues across multiple surveys. The main problem areas are fire safety (appearing in most surveys), resident rights violations, and care planning deficiencies. While most individual issues get corrected, the pattern of repeated safety violations and the fact that one recent complaint about resident environment remains uncorrected raise red flags about overall facility management.

Jan 23, 2026Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Nov 27, 2024Complaint
2
0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jun 18, 2024Complaint
2
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Oct 26, 2023Routine
18
0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0917Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.

Oct 31, 2019Routine
22
0161Potential for harm · Widespread

Construction Deficiencies

Use approved construction type or materials.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Sep 20, 2018Routine
13
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Federal Penalties

Fine

Feb 20, 2024

$4,558

Fine

Feb 12, 2024

$4,178

Fine

Jan 22, 2024

$10,256

Fine

Dec 11, 2023

$6,351

Fine

Oct 30, 2023

$3,174

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brookwood Retirement Community

Organization Type

for profit

Chain Affiliation

Chain Name

Health Care Management Group

Chain Size

7 facilities nationwide

Chain avg rating: 3.3/5 · Rank 4 of 7

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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