Cottingham Retirement Community
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 200 Google reviews
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What this means for your family
Cottingham is highly regarded for its compassionate staff and clean environment, making it a strong candidate for many families. However, given reports of administrative transparency issues and occasional staffing shortages, we recommend that you ask specifically about their current nurse-to-resident ratios and request a clear point of contact for administrative concerns before committing.
Google Reviews
Google Reviews
200 reviews on Google“Cottingham Retirement Community is widely praised by families for its warm, attentive staff and clean, well-maintained facilities. While many residents and families report high satisfaction with the care and activities, some concerns persist regarding administrative transparency, occasional understaffing, and communication lapses during the intake process.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and support staff
- Clean and well-maintained facility
- Engaging activity calendar and community atmosphere
- Effective transition and move-in support
Concerns
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Administrative transparency and communication issues (mentioned by 3 reviewers)
- Laundry service issues (lost or mixed-up clothing) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 202 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure timely assistance for residents when they use their call buttons?
- 2I noticed some concerns regarding laundry services; could you walk me through your system for tracking personal clothing to ensure items don't get misplaced?
- 3How does your leadership team approach communication with families to ensure we are kept fully informed about any changes in our loved one's care or facility policies?
- 4With the recent health inspection results, what specific steps is the facility taking to improve and maintain higher standards of care for the residents?
- 5The activity calendar looks very engaging—could you tell me more about how you encourage residents to participate and build social connections within the community?
- 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals and keeping family members updated in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The Ivy Court staff have always been responsive to my many questions by email or phone. The State required restrictions on visiting have been maddening... However, I had several nurses from outside agencies (Hospice, 3rd party payer) who voluntarily told me after they visited there that Cottingham was one of the better facilities my Dad could be at.”
“The residents are AWESOME! The floor staff, nursing and patient care is fantastic! The administration is very bad. In over 30 years of practicing law I have never encountered so much lack of transparency and little regard for residents rights.”
“My mom has been there since 2006. She had her own apartment but she had to go to other parts for more care. It’s always clean with kind staff and take good care of her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering four recent inspections, with recurring issues in infection control appearing across multiple surveys from 2018 to 2024. The facility shows a pattern of deficiencies in fire safety systems, infection prevention, and abuse/neglect policies, though all violations have been corrected according to state records. Consider visiting to assess current conditions given the complaint history.
Feb 12, 2026Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 12, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 29, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 10, 2025Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Dec 11, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 19, 2022Routine24
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Cottingham Retirement Community
for profit
Chain Affiliation
Lionstone Care
22 facilities nationwide
Chain avg rating: 2.6/5 · Rank 7 of 22
Ownership & Management
Owners
Kazarnovsky, Solomon
Owner
Stein, Abba
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
200 reviews from families & visitors
Official Website
Visit cottinghamretirementcommunity.com
Medicare data downloads
Original nursing home datasets
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