Brookside Inn
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- High staff turnover (54%)
- High RN turnover (64%)
Below average in CO · Meets national RN staffing standard · Above average staffing · $1,196 in fines · Abuse citation
What this means for your family
Brookside Inn is widely praised for its effective rehab therapy and compassionate nursing staff, making it a strong candidate for recovery or long-term care. However, families should have a clear, proactive conversation with management regarding visitation policies and communication expectations, as some families have reported friction during high-stress end-of-life situations.
Google Reviews
Google Reviews
33 reviews on Google“Brookside Inn is highly regarded by many families for its compassionate nursing care, effective physical therapy programs, and a supportive, team-oriented culture. While the facility has received overwhelming praise for its clinical outcomes and staff kindness, a small number of reviewers have expressed significant dissatisfaction regarding communication and visitation policies during sensitive end-of-life situations.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate nursing staff
- Effective physical and occupational therapy programs
- Strong, team-driven care culture
- Responsive and helpful administrative communication
Concerns
- Poor communication and lack of empathy during end-of-life or visitation disputes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the strong focus on physical and occupational therapy here, how are these programs integrated into a resident's daily routine?
- 2I noticed the facility has a high staffing rating; how does that translate into the level of personalized attention my loved one will receive on a day-to-day basis?
- 3How does the administrative team approach communication with families during sensitive or difficult times, such as end-of-life care or complex health transitions?
- 4With four health inspection deficiencies noted, what specific steps has the leadership team taken to address those areas and improve the overall care environment?
- 5I see that the facility actively engages with online feedback; what is your process for ensuring that family concerns are heard and resolved promptly?
- 6What protocols are in place for handling medical emergencies, and how are families kept informed when a resident’s health status changes unexpectedly?
Personalized based on this facility's data
Key Review Excerpts
“Seven months later I walked out of Brookside Inn with a walker moved into a senior apartment building in Denver independent living i now walk great.”
“My mom moved here in January of 2025. She is so happy with the staff, activities, and care she receives. Their communication is excellent.”
“My mother was in the memory ward and would always become more alert and attentive when Kristi talked to her. Kristi would curl her hair and paint her nails and dress her so nicely.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to serious findings of abuse/neglect protection failures and improper physical restraint use, with the most recent complaint in March 2025. Brookside Inn has recurring issues with resident protection from abuse and neglect, emergency preparedness, and dietary services. While all deficiencies show correction dates, the pattern of protection failures across multiple surveys and recent family complaints raises significant safety concerns.
Mar 12, 2026Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 6, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Feb 8, 2024Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 3, 2022Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Federal Penalties
Fine
Mar 12, 2026
$62,050
Payment Denial
Mar 12, 2026
34-day denial
Fine
Mar 6, 2025
$1,196
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Apr 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 6, 2025Complaint
A complaint survey, prompted by #CO39288, Incident #38119, Incident #39193 and Incident #39283 was conducted on 3/5/25 to 3/6/25. One deficiency was cited. Based on interviews and record review, the facility failed to ensure residents were free from physical restraints imposed for staff convenience and not required to treat medical symptoms for one (#2) of three residents reviewed for restraints out of three sample residents.Specifically, the facility failed to ensure Resident #2, who had a history of getting up out of bed unassisted, was kept free from physical restraints. Findings include:I. Facility policy and procedureThe Restraint Free Environment policy and procedure, undated, was provided by the nursing home administrator (NHA) on 3/6/25 at 1:55 p.m. It revealed in pertinent part, "It is the policy of [the facility] that each resident shall attain and maintain his/her highest practicable well-being in an environment that prohibits the use of restraints for discipline or convenience and limits restraint use to circumstances in which the resident has medical symptoms that warrant the use of restraints."Physical restraint refers to any manual method or physical or mechanical device, material, or equipment attached or adjacent to the resident' s body that the individual cannot remove easily which restricts freedom of movement or normal access to one' s body."Discipline means any action taken by the facility for the purpose of punishing or penalizing residents."Convenience refers to any action taken by the facility to control.. Based on interviews and record review, the facility failed to ensure two (#2 and #1) of three residents were kept free from abuse out of three sample residents.Specifically, the facility failed to ensure Resident #2 was free from physical abuse by certified nurse aide (CNA) #1. On 1/21/25, CNA #1 entered Resident #2' s room to provide care. CNA #1 roughly repositioned Resident #2 with pillows and forcefully pushed Resident #2 toward the wall, causing a loud thud. Resident #2 cried out in pain multiple times, asking CNA #1 to stop being rough with her.The facility failed to initiate an abuse investigation and make a report to the state agency after Resident #2' s family reported CNA #1 was rough toward Resident #2 when providing care.The rough care provided by CNA #1 toward Resident #2 caused Resident #2 physical pain and mental anguish as evidenced by her crying out and asking CNA #1 repeatedly to stop and not treat her that way.Additionally, the facility failed to protect Resident #1 from abuse from licensed practical nurse (LPN) #1.Findings include:I. Facility policy and procedureThe Abuse Prevention policy and procedure, undated, was provided by the nursing home administrator (NHA) on 3/6/25 at 1:55 p.m. It read in pertinent part, "Our residents have the right to be free from abuse, neglect, exploitation, misappropriation of resident property, mistreatment, corporal pu..
Mar 6, 2025Complaint
A complaint survey, prompted by #CO39551 was completed on 3/5/25 to 3/6/25. One deficiency was cited. Based on interviews and record review, the facility failed to ensure two (#2 and #1) of three residents were kept free from abuse out of three sample residents.Specifically, the facility failed to ensure Resident #2 was free from physical abuse by certified nurse aide (CNA) #1. On 1/21/25, CNA #1 entered Resident #2' s room to provide care. CNA #1 roughly repositioned Resident #2 with pillows and forcefully pushed Resident #2 toward the wall, causing a loud thud. Resident #2 cried out in pain multiple times, asking CNA #1 to stop being rough with her.The facility failed to initiate an abuse investigation and make a report to the state agency after Resident #2' s family reported CNA #1 was rough toward Resident #2 when providing care.The rough care provided by CNA #1 toward Resident #2 caused Resident #2 physical pain and mental anguish as evidenced by her crying out and asking CNA #1 repeatedly to stop and not treat her that way.Additionally, the facility failed to protect Resident #1 from abuse from licensed practical nurse (LPN) #1.Findings include:I. Facility policy and procedureThe Abuse Prevention policy and procedure, undated, was provided by the nursing home administrator (NHA) on 3/6/25 at 1:55 p.m. It read in pertinent part, "Our residents have the right to be free from abuse, neglect, exploitation, misappropriation of resident property, mistreatment, corporal punishment and involuntary seclusion."Our facility is committed to protecting our residents from abuse by anyone including, but not necessarily limited to: facility staff, other residents, consultants, volunteers, staff from other agencies providing services to our residents, family members, legal guardians, surrogates, sponsors, friends, visitors, or any other individuals."The Abuse Investigations policy and procedure, undated, was provided by the NHA on 3/6/25 at 1:55 p.m. It read in pertinent part, "All reports of alleged or suspected abuse, neglect, exploitation, misappropriation of resident property, mistreatment of residents and injuries of unknown source shall be promptly a..
Jun 2, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Apr 30, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Mar 5, 2024Routine
Based on a record review it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72.1.Annual Fire Alarm inspection report does not show all devices tested2. No 2 year smoke detector sensitivity report availableNFPA 101, Section 9.6.1.5* To ensure operational integrity, the fire alarm system shall have an approved maintenance and testing program complying with the applicable requirements of NFPA 70, National Electrical Code, and NFPA 72, National Fire Alarm .. Based on documentation review, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 99 Health Care Facilities Code (2012). This was evidenced by:1.No written record of the continuity of the grounding circuit, polarity of hot and neutral connections, and retention force of the grounding blade in patient care rooms was conducted annually. NFPA Standard: NFPA 99 Health Care Facilities Code (2012)6.3.3.2 Receptacle Testing in Patient Care Rooms.6.3.3.2.1 The physical integrity of each receptacle shall be confirmed by v.. Based on observation and record review during the survey, it was determined that the facility failed to maintain the back-up emergency generator in accordance with National Fire Protection Association (NFPA) Standard 110. This was evidence by the following: 1.Generator | No monthly conductance testing being conducted2.Load bank test shows that testing missed 1 hour at or above 75 by 15 minutes8.1.1 The routine Maintenance and operational testing program shall be based on all of the following: Manufacturers recommendationsInstruction manualsMinimum r.. Based on observation and staff interview, it was determined that the facility failed to maintain smoke dampers in accordance with Life Safety Code Section NFPA 1051.Fire Damper inspection overdue | last tested in 2019NFPA 105, 6.5.1 Smoke dampers for dedicated and non-dedicated smoke control systems shall be inspected and tested in accordance with NFPA 92A, Standard for Smoke-Control Systems Utilizing Barriers and Pressure Differences.6.5.2* Each damper shall be tested and inspected one year after installation. The test and inspection frequency shall then be eve.. Based on observations and records review, it was determined that the facility failed to maintain the automatic sprinkler system in accordance with National Fire Protection Association NFPA 25 and NFPA 1011. No Quarterly reports available for review | 2024 quarterly inspection overdue2. No 5 year internal sprinkler report available for review | Only 5 year FDC hydroNFPA 101: 4.6.12.1 Whenever or wherever any device, equipment, system, condition, arrangement, level of protection, fire-resistive construction, or any other feature is required for compliance with th.. Based on record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6No fire drill recorded 4th Quarter 2nd shiftNFPA 101, 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and administrative staff) with the signals and emergency action required under varied conditions.This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were disc.. The Colorado Division of Fire Prevention and Control conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a). The initial comments, (ID Prefix Tag #K000) are informational only and a representation of the facility' s general characteristics. This facility is a single-story, slab-on-grade, Type II (000) structure. The facility is protected throughout with a full National Fire Protection Association (NFPA) 13 automatic fire sprinkler system. The attic space within the Type II structure has been determined to have limited access and will no..
Feb 8, 2024Routine
A recertification survey was conducted from 2/5/24 to 2/8/24. Two deficiencies were cited. An Emergency Preparedness survey was conducted from 2/5/24 to 2/8/24. Four deficiencies were cited. Based on interview and record review, the facility failed to develop a communication plan that included contact information for Federal, State, tribal, regional, local emergency preparedness staff or other sources of assistance. Specifically, the facility failed to update the facility communication plan with the contact information for the correc.. Based on observations, record review and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the possible development and transmission of infectious diseases.Specifically, the facility failed to:-Ensure the facility had a water monitoring prog.. Based on record review and interview, the facility failed to conduct two exercises annually (in the last 12-month cycle) to test the facility' s emergency preparedness (EP) plan; assess each testing activity; thoroughly document the facility' s assessment of each testing activity; document any required revisions of the facility' s EP plan based on the te.. Based on record review and interview, the facility failed to develop and maintain an up-to-date emergency preparedness (EP) training program that aligns with the facility' s specific individualized EP plan, annual risk assessment, facility EP policies and procedures, the facility' s communication plan, that was delivered to all staff upo.. Based on record review and interview, the facility failed to develop and maintain an up-to-date emergency preparedness training and testing program that was based on the facility' s emergency preparedness (EP) program plan, annual risk assessment, facility EP policies and procedures and the communication plan that was delivered to all staf.. Based on record review and interviews, the facility failed to develop and implement emergency preparedness policies and procedures based on the emergency preparedness plan and communication plan to include pre-arranged transfer agreements, in compliance with Federal, State and local laws that were reviewed and those agreements were updat.. Based on record review and interviews, the facility failed to develop and maintain a written emergency communication plan that contained a procedure for how the facility would coordinate patient care within the facility; across healthcare providers; and with State and local health departments in an emergency. Specifically, the facility f.. Based on record review and interviews, the facility failed to ensure notification to the physician and responsible parties for one (#55) out of two residents reviewed for notification out of 39 sample residents. Specifically, the facility failed to notify Resident #55' s representative, hospice provider and the physician regarding the resident pulling out h.. Based on record review and interviews, the facility failed to ensure two (#120 and #18) of five residents reviewed for abuse out of the 39 sample residents were kept free from abuse. Specifically, the facility failed to prevent a resident-to-resident altercation, on 12/16/23, between Resident #120 and Resident #18, who had a history of aggress.. Based on record review and staff interviews, the facility failed to develop and maintain an emergency preparedness (EP) plan that included a process for cooperation and collaboration with local, tribal, regional, State and Federal emergency preparedness officials efforts to maintain an integrated response during a disaster or emergency. S..
Ownership & Operations
Who Operates This Facility
Brookside Inn
for profit
Ownership & Management
Owners
Schumann, Devona
Owner
Schumann, Frederick
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit bsisnf.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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