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Valley House Assisted Living

Families consistently rate this highly — reviewers highlight warm, home-like environment. Schedule a visit to confirm the fit.

255 S Valley Dr, Castle Rock, CO 8010422 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.7/5

based on 18 Google reviews

5
4
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Valley House Assisted Living Assisted Living in Castle Rock, CO — Street View
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What this means for your family

Valley House has a long history of providing a warm, home-like environment with dedicated staff. However, because a recent review raised concerns about a decline in care quality under new leadership, we recommend scheduling a tour to observe current staff interactions and asking specifically about recent management changes.

Google Reviews

Google Reviews

18 reviews on Google
Valley House has historically been praised for its homey environment, compassionate caregivers, and strong community roots in Castle Rock. However, recent reviews from 2026 indicate a potential decline in care quality and professionalism under new leadership, contrasting with long-standing positive experiences.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean9.0Activities8.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Warm, home-like environment
  • Compassionate and attentive staff
  • Clean and well-maintained facility
  • Strong historical reputation for quality care

Concerns

  • Significant decline in care quality and professionalism under new leadership

Rating Trends

Tap a year to see what changed

2345.02016(1)4.02018(1)5.02020(1)5.02021(3)5.02022(1)5.02025(3)4.52026(10)

Distribution · 20 analyzed

5
17
4
2
3
0
2
0
1
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With such a small community of 22 residents, how do you ensure each person receives personalized attention that feels truly home-like?
  • 2I've noticed people often mention how much they appreciate the warmth of your staff; how do you maintain that level of compassionate care during shift changes?
  • 3What are some of the favorite daily activities or social traditions that help residents feel connected to the community here?
  • 4How does the care team handle medical emergencies or sudden changes in a resident's health during the night?
  • 5Since the facility is so well-maintained, what is your routine for ensuring the common areas and resident rooms stay clean and comfortable every day?
  • 6How would you describe the current leadership style and how it impacts the day-to-day culture of the care team?

Personalized based on this facility's data


Key Review Excerpts

It has a very homey environment, with caregivers who connected with him with love and patience.

Long-term resident's family · 2020☆☆☆☆

The facility is clean, comfortable, and well-maintained, and the team goes above and beyond to ensure residents feel safe, respected, and valued.

Family member · 2026★★★★★

I am writing to express serious concerns about the significant decline in care quality and professionalism at Castle County since our family's experience began.

Family member · 2026☆☆☆☆
Source: 18 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

10total
3deficiencies
Mar 18, 2026Other
CleanReport

No deficiencies found during this inspection.

Jan 7, 2025Complaint
N/A0000 & 9999

A revisit survey was completed on 3/11/25 for previous deficiencies cited on 12/5/24. The agency is in compliance with all regulations surveyed. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

Jan 7, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Dec 23, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Dec 23, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Dec 5, 2024Complaint
N/A0000, 0790, 0796

A certification complaint, prompted by #CO38439 and #CO38576, was completed on 12/5/24. Deficiencies were cited. Based on record review and interview the residence failed to comply with Colorado Adult Protective Services (CAPS) Data System and ensure mitigation procedures were used if the Provider Agency becomes aware of information that indicates a staff member or volunteer could who provided direct care to at-risk members (residents) for one of one sample staff (#1), affecting 20 current residents.Findings include:1. Residence PolicyThe residence' s Background Check and Adult Protective Services Policy, dated 12/1/20, read in part: " all applicants must undergo a Colorado Adult Protective Services (CAPS) check prior to employment. If any concerning information arises from a (CAPS) check, the HR department will conduct a thorough review of the findings ... the employee will not work alone particularly during the initial period of employment ... staff will conduct regular check-ins and observations during each shift the employee works ... management is responsible for ensuring guidelines are followed and all staff are trained on the importance of these safety protocols."2. ObservationOn 12/5/24 from 7:30 a.m. to 4:00 p.m. Staff #1 provided care and services to residents. 2. Record ReviewThe personnel file for Staff #1 revealed she was a qualified medication administration person (QMAP), hired on 7/21/21. The personnel file revealed a Colorado Adult Protective.. Based on record review and staff interview, the facility failed to identify and investigate incidents of suspected or actual mistreatment, abuse, neglect and exploitation (MANE) for two of four members (residents) (#1, #2) and one former resident (#5).Findings include:1. Residence PolicyThe residence' s Investigations of Abuse and Neglect policy, dated July 2015, read in part that the residence investigated all allegations of abuse and neglect and ensured all incidents were reported to the administrator within 24 hours. The administrator reported founded allegations of abuse and neglect to APS.However, the policy failed to include that any allegations of abuse and neglect would be reported to APS.2. Record ReviewResident #2 was admitted to the residence on 9/25/21 with a diagnosis of Alzheimer' s Disease.A progress note for Resident #2, dated 11/7/24, read Former Resident #5 hit Resident #2 on the top of the head with a disposable plastic cup. Resident #2 sustained a bruise on her head and a scratch.The residence' s investigation, dated 11/7/24, read Former Resident #5 knocked on the door of Resident #2' s room and hit her on the head with a plastic cup. Both powers of attorney (POA) and law enforcement were notified. Former Resident #5 was reassessed, found to have increased confusion, and was admitted to a secure environment on 11/13/24. An occurren..

Dec 5, 2024Complaint
N/A0000, 0410, 0622 and 2 more

A licensure complaint, prompted by #CO38438 and #CO38574, was completed on 12/5/24. Deficiencies were cited. Based on interview and record review, the residence failed to ensure that residence personnel engaged in the care of at-risk persons reported suspected abuse or neglect to law enforcement within 24 hours of observation or discovery, affecting 20 current residents.Findings include:1. References and Residence Policya. Chapter VII regulations governing assisted living residencies, part 2.12, defines caretaker neglect as neglect that occurred when adequate food, clothing, shelter, psychological care, physical care, medical care, habilitation, supervision or any other service necessary for the health or safety of an at-risk person is not secured for that person or is not provided by a caretaker in a timely manner and with the degree of care that a reasonable person in the same situation would exercise, or a c.. Based on interviews and record review, the residence failed to ensure its written policy included that all allegations of abuse and neglect be reported to Adult Protection Services (APS), and failed to report to the assisted living residence administrator an allegation of neglect, affecting two of four sample residents (#1, #2) and one former resident (#5).Findings include:1. References and Residence Policya. Chapter VII regulations governing assisted living residences, part 2.1, defines abuse as "any of the following acts or omissions: (A) The non-accidental infliction of bodily injury, serious bodily injury or death."b. Chapter VII regulations governing assisted living residences, part 2.12, defines "Caretaker Neglect" as neglect that occurred when adequate food, clothing, shelter, psychological care, physical car.. Based on observation, record review, and interview, the residence failed to implement policies and procedures regarding the continued service of any staff member whose adult protective service records did not reveal good, moral, and responsible character that could pose a risk to the health, safety, and welfare of the residents, affecting 20 current residents.Findings include:1. Residence PolicyThe residence' s Background Check and Adult Protective Services Policy, dated 12/1/20, read in part: "All applicants must undergo a Colorado Adult Protective Services (CAPS) check prior to employment. If any concerning information arises from a (CAPS) check, the HR (human resources) department will conduct a thorough review of the findings ... the employee will not work alone particularly d.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.12.10 Each resident care plan shall: (D) Detail specific personal service needs and preferences along with the staff tasks necessary to meet those needs; (E) Identify all external service providers, including essential caregivers for the purposes of the assisted living residence' s visitation policy as required by Part 9.2, along with care coordination arrangements.18.9 The face sheet shall be updated at least annually and contain the following information: (E) Date of admission and readmission, if applicable; (F) Name, contact information, and maili..

Oct 26, 2023Complaint
CleanReport

No deficiencies found during this inspection.

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References & Resources

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