Arlington Heights Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (53%)
- High RN turnover (62%)
Below average in Texas · Below recommended RN staffing · Above average staffing · Below chain average · $31,539 in fines · Abuse citation
What this means for your family
This facility offers highly regarded physical therapy and several standout nursing professionals. However, families must be extremely vigilant regarding medication administration and hygiene, as multiple recent reviews document serious errors and neglectful care.
Google Reviews
Google Reviews
85 reviews on Google“Families considering Arlington Heights should note that while many residents praise the exceptional physical therapy and the kindness of specific nursing staff, there are serious, recurring allegations of medical errors and neglect. While some long-term residents report a high quality of care, others have documented critical issues including medication errors, poor hygiene, and unresponsive call lights.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Kind and compassionate nursing staff
- Welcoming and professional administration
- Effective memory care support
Concerns
- Medication errors and mismanagement (mentioned by 3 reviewers)
- Unresponsive call lights and slow staff response (mentioned by 3 reviewers)
- Poor facility hygiene and unpleasant odors (mentioned by 3 reviewers)
- Inadequate staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated scripts to respond to reviews. Negative reviews are met with a standardized apology and a redirection to a corporate hotline, while positive reviews use a set of interchangeable pleasantries.
Questions for Your Tour
- 1We've heard great things about your physical therapy and rehab services; could you tell us more about how that program helps residents regain independence?
- 2With the administration being described as so professional and welcoming, how do you typically keep families updated on their loved one's daily progress?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4How does the team manage call lights and response times during the night shifts to ensure residents feel supported?
- 5Could you describe your daily cleaning and maintenance schedule to ensure the living areas and dining spaces remain fresh and comfortable?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Greatest Service her is there Physical Therapy/ Rehab facility, they did Stellar work getting my mom back mobile which ultimately turned her Cognitive Slip completely aro”
“Once the patient plan was in place treatments started working with amazing results. The social workers went above and beyond trying to get help for my friend.”
“My wife had to come here after she was hit by a car for therepy.. Therepy department was great the Nursing staff not so much! She was there almost a month only receiving 4 showers even after repeatedly asking for one..”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 25 of 53 deficiencies triggered by family complaints, indicating residents or families repeatedly reported problems. The most frequent issues involve care planning, accident prevention and safety hazards, and medication management. Serious concerns include recent abuse/neglect violations and repeated safety hazards that persist across multiple surveys. While the facility reports correcting violations, the recurring nature of similar problems across years suggests ongoing quality issues families should carefully evaluate.
Dec 11, 2025Routine10
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Sep 5, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 15, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Jun 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 15, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Sep 26, 2024Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Federal Penalties
Fine
Sep 5, 2025
$8,281
Fine
Feb 15, 2025
$15,126
Fine
Jun 7, 2024
$8,132
Ownership & Operations
Who Operates This Facility
Fort Worth III Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
OSCAR RONQUILLO
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 104 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit arlingtonheightshealth.com
Medicare data downloads
Original nursing home datasets
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