Brookdale Vancouver Stonebridge
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based on 42 Google reviews

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What this means for your family
While many families report a positive experience with the transition process and the kindness of the care staff, the recurring reports of lost personal belongings and lapses in medical oversight are significant red flags. We strongly recommend that you conduct unannounced visits and ask detailed questions about their inventory tracking for resident belongings and their specific protocols for monitoring residents after falls.
Google Reviews
Google Reviews
42 reviews on Google“Brookdale Vancouver Stonebridge receives highly polarized feedback, with many families praising the compassionate, long-term staff and the facility's ability to help residents adjust to memory care. However, there are serious, recurring allegations regarding neglect, poor communication, and the loss of resident belongings, which have caused significant distress for some families. Prospective families should weigh the positive reports of daily care against the concerning accounts of safety lapses and administrative unresponsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Effective transition support for new residents
- Clean and well-maintained facility environment
- Strong activity programs for engagement
Concerns
- Loss or theft of resident personal belongings (mentioned by 3 reviewers)
- Neglect and poor response to medical/sanitation needs (mentioned by 4 reviewers)
- Inadequate staffing levels leading to poor oversight (mentioned by 2 reviewers)
- Unresponsive or unprofessional management communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 2With your strong focus on activity programs, could you walk us through a typical week of engagement opportunities for residents?
- 3What specific protocols do you have in place to ensure resident personal belongings are tracked and protected during their time here?
- 4Given the importance of consistent medical support, what is your process for ensuring timely medication management and sanitation oversight for residents?
- 5How do you maintain consistent staffing levels throughout the day to ensure that every resident receives the attentive care they need?
- 6What is your preferred method for communicating with families regarding changes in a resident's health or care needs, and how quickly can we expect a response from management?
Personalized based on this facility's data
Key Review Excerpts
“The Executive Director and the Director were extremely helpful with our very difficult decision to move him there. Pricing is very reasonable comparatively, and their spend down is 1 year as opposed to almost 100% of the other facilities in the area at 3 years.”
“The second time she lay there for an unknown amount of time. Soaked in urine half way up her shirt. Mom passed away shortly after second fall. We never sent her back there. When we went to get her belongings they were missing.”
“The staff at Brookdale Stonebridge continue to be amazing 3 years into my mom’s residency with them. Their thoughtfulness is present from the very first engagement and has not diminished over time.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
May 19, 2025Inspection
A separate cover letter indicates all cited deficiencies were corrected by 2025-07-01 and verified by off-site inspection.; Facility received an unannounced full licensing inspection on 05/15/2025. Staff C was hired on 12/16/2024 with TB testing initiated 04/24/2025. Staff E was hired on 03/10/2024 with TB testing initiated 12/04/2024.
Facility failed to complete Washington state name and date of birth background checks upon hire for 5 of 5 sampled staff.
Facility failed to maintain a current resident characteristics roster accurately documenting needs (special diet, pressure ulcers, exit seeking behaviors, incontinence) for 5 of 9 sampled residents.
Facility failed to ensure the content of the negotiated service agreement (NSA) for 1 of 9 sampled residents accurately documented the care and services they were receiving.
Facility failed to document involvement of resident or representative in care planning for 4 of 9 sampled residents as evidenced by missing signatures on Negotiated Service Agreements (NSA).
Facility failed to complete TB testing within 3 days of employment for 2 of 3 sampled staff members (Staff C and E).
Mar 5, 2025Fire
Facility status is Disapproved as of the re-inspection on 03/05/2025.
Facility failed to provide annual inspection of fire resistance rated construction.
Facility failed to provide fire door inspection report for all fire doors (missing resident room doors); fire doors throughout had excessive gasps; Claire bridge studio kitchen door found damaged; items found attached to fire doors (Christmas wreaths) during initial inspection.
Facility failed to provide fire damper inspection report.
Missing or improper signage on exhaust hood/system cabinet regarding type/arrangement of appliances.
Facility failed to submit appliance modifications to the City of Vancouver; new heat survey required due to appliance changes.
Monthly carbon monoxide detector testing not provided.
Portable fire extinguisher at front entrance blocked by Christmas tree.
Signage needs to be installed or updated in accordance with door locking arrangements.
Dec 30, 2024Fire
Inspection reports dated 2024-12-30, 2025-03-05, and 2025-06-13 indicate recurring violations regarding fire door inspections and maintenance.; Facility status is listed as Disapproved. Next inspection scheduled on or after 01/29/2025.
Facility failed to provide fire door inspection report for all fire doors (missing resident room doors); fire doors found throughout with excessive gaps; Claire Bridge studio kitchen door damaged.
Signage needs to be installed/updated in accordance with locking arrangement.
Facility failed to provide annual inspection of fire resistance rated construction.
Facility failed to provide fire damper inspection report.
Missing required signage on exhaust hood/system cabinet regarding appliance arrangement.
Facility must submit appliance modifications to the City of Vancouver; new heat survey required due to change in appliance selection.
Portable fire extinguisher at front entrance blocked by Christmas tree.
Monthly carbon monoxide detector testing not provided.
Signage shall be installed/ updated in accordance with locking arrangement.
Sep 12, 2024Investigation
A follow-up inspection on 2024-10-23 (associated with compliance determination 49099) found that these deficiencies were corrected.
The facility failed to report suspected abuse to DSHS for 3 sampled residents. Interviews revealed staff were not trained to report directly to the state and were instructed to only report to internal management.
Jan 18, 2024Investigation
Compliance Determination 37206 (Completion Date 02/27/2024) was also addressed in the cover letter, noting that all previously cited deficiencies were corrected.
The facility failed to ensure the safety of a resident (R1) by not implementing preventative measures for hot beverage service; the resident was left unattended with a hot drink, which they spilled, resulting in a skin burn.
Jan 18, 2024Investigation
Follow-up inspection on 2024-02-27 found no deficiencies regarding compliance determinations 37206 and 34053.
Facility failed to provide for the safety and well-being of a resident regarding hot beverage service, resulting in a skin burn. Staff failed to check beverage temperature (which was 164°F, exceeding the 155°F policy) and left the resident unattended while drinking.
Oct 13, 2023Inspection12Report
Follow-up inspection on 10/13/2023 found no deficiencies; all previously cited issues were corrected.; Consultation regarding food handler's card occurred; facility provided a card prior to completion of inspection.
Failed to complete a national fingerprint background check for 1 of 5 sampled staff.
Failed to complete TB testing for 2 of 3 sampled staff within the required three-day time frame.
Failed to ensure the Negotiated Service Agreement was signed annually for 3 of 9 sampled residents.
Facility failed to document plans to provide necessary health support services from outside providers in the NSA for 6 of 9 sampled residents (R1, R2, R3, R4, R6, R9).
Facility failed to complete a full assessment within 14 days of move-in for 1 of 6 residents (R8) and failed to assess for specific safety considerations (medical devices) for 1 of 1 resident (R1).
Facility failed to ensure 1 of 3 staff had a current food handler's card.
Failed to ensure 2 of 5 sampled staff had a current Washington State name and date of birth background check.
Failed to ensure 2 of 3 sampled staff had current first aid and CPR training certifications.
Failed to ensure proper nurse delegation, supervision, and documentation for insulin injections and other tasks.
Facility failed to ensure Negotiated Service Agreements (NSA) for residents R3, R4, and R7 were signed by the resident or their responsible party.
Facility failed to ensure Medicaid policy was signed or kept in the record for 3 of 9 sampled residents (R1, R3, R9).
Facility failed to ensure 2 of 9 sampled residents (R1, R9) received medications as prescribed; Medication Administration Records (MARs) contained holes or blanks.
Oct 13, 2023DisputeCleanReport
This document is an IDR (Informal Dispute Resolution) results letter confirming that the Department of Social and Health Services decided not to make any changes to the Statement of Deficiencies (SOD) report dated August 16, 2023.
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References & Resources
Google Maps
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Google Reviews
42 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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