Brookdale San Jose
Families consistently rate this highly — reviewers highlight highly communicative and professional care staff. Schedule a visit to confirm the fit.
based on 82 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a highly communicative and compassionate staff, which is its most consistent strength. However, because there are conflicting reports regarding food quality and hygiene, you should specifically ask for a tour during mealtime and inquire about their recent protocols for resident hygiene and cleaning.
Google Reviews
Google Reviews
82 reviews on Google“Families considering Marbella San Jose (formerly Brookdale) will find a community highly praised for its exceptionally warm, professional, and communicative staff, particularly in the memory care and resident care departments. While many residents enjoy the vibrant activities and well-maintained common areas, there are significant, isolated reports of poor hygiene and food quality that warrant close investigation. The facility is currently undergoing renovations, which some reviewers view as a positive upgrade to the environment.”
Quality Themes
Tap a score for detailsStrengths
- Highly communicative and professional care staff
- Welcoming and compassionate transition process
- Engaging and diverse resident activities
- Clean and well-maintained common areas
- Strong sense of community and warmth
Concerns
- Inconsistent food quality and dining satisfaction (mentioned by 2 reviewers)
- Communication lapses during health transitions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive templates and copy-paste phrases for positive reviews, often using the same 'great experience' or 'positive sentiment' scripts. While they attempt to address negative reviews by providing a contact number, the responses remain largely formulaic.
Questions for Your Tour
- 1We've heard such wonderful things about how welcoming and compassionate the transition process is here; how do you personally help new residents settle into the community during their first week?
- 2The community seems so vibrant and active; could you walk us through some of the diverse resident activities planned for this month?
- 3Since we want to ensure everything stays seamless, what is your specific process for communicating with families when there is a change in a resident's health or medication?
- 4We noticed the common areas look beautifully maintained; how often are the resident living spaces and dining areas deep-cleaned?
- 5Regarding the dining experience, how do you incorporate resident preferences into the daily menus to ensure everyone enjoys their meals?
- 6In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Sabrina Setz does excellent work making sure our family is well informed. She stays on top of issues that come up and is a pleasure to work with at all times.”
“The community is currently under renovation and it’s going to look great when it is done.”
“We had put my godmother here, paying near the most amount possible for her to be taken care of, assisted in shower, and cleaned. Nothing was done and she was not taken care of.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 4, 2026ComplaintClean
This report details an investigation into a complaint regarding a resident fall. The investigation reviewed records, including the Personal Service Plan and Progress Notes, and conducted interviews with staff and family members. Based on the findings, the department has determined that the original complaint allegation is unfounded.
Feb 4, 2026ComplaintClean
This report details an investigation into a complaint regarding a resident fall. The investigation reviewed records, including the Personal Service Plan and Progress Notes, and conducted interviews with staff and family members. Based on the findings, the department has determined that the original complaint allegation is unfounded.
Oct 30, 2025OtherClean
The facility underwent an announced pre-licensing visit for a change of ownership. The inspector noted that the facility is transitioning to a new DBA name, Marbella San Jose. Overall, the inspection found no deficiencies, and the facility appeared to be operating in a sanitary and compliant manner.
Aug 21, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jul 23, 2025OtherClean
The facility underwent an unannounced Case Management Visit to follow up on a deficiency cited previously. The inspector observed that the financial department office door was locked, and staff confirmed the procedure of keeping the office locked when unoccupied. No deficiencies were cited during this visit.
May 2, 2025ComplaintClean
This report details two separate complaint investigations conducted on different dates (June 2022) but documented with a visit date of May 2, 2025. For both allegations—failure to follow COVID-19 protocols and insufficient staffing—the department found the allegations to be Unfounded or Unsubstantiated, indicating no actionable deficiencies were cited in this report.
May 2, 2025ComplaintClean
This report details two separate complaint investigations conducted on different dates (June 2022) but documented with a visit date of May 2, 2025. For both allegations—failure to follow COVID-19 protocols and insufficient staffing—the department found the allegations to be Unfounded or Unsubstantiated, indicating no actionable deficiencies were cited in this report.
May 2, 2025ComplaintClean
This report details two separate complaint investigations conducted on different dates (June 2022) but documented with a visit date of May 2, 2025. For both allegations—failure to follow COVID-19 protocols and insufficient staffing—the department found the allegations to be Unfounded or Unsubstantiated, indicating no actionable deficiencies were cited in this report.
Ownership & Operations
Who Operates This Facility
Blc-Atrium at San Jose Lp
RYAN GOLZE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit marbellasanjose.seniorlivingnearme.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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