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Public Google reviewers rate this highly and often mention highly communicative and professional care staff. Schedule a visit to confirm the fit.
based on 94 Google reviews
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Public Google reviewers rate Brookdale San Jose highly. Reviewers highlight: highly communicative and professional care staff, welcoming and compassionate transition process. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Marbella San Jose (formerly Brookdale) will find a community highly praised for its exceptionally warm, professional, and communicative staff, particularly in the memory care and resident care departments. While many residents enjoy the vibrant activities and well-maintained common areas, there are significant, isolated reports of poor hygiene and food quality that warrant close investigation. The facility is currently undergoing renovations, which some reviewers view as a positive upgrade to the environment.
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Distribution · 99 analyzed
The owner relies heavily on repetitive templates and copy-paste phrases for positive reviews, often using the same 'great experience' or 'positive sentiment' scripts. While they attempt to address negative reviews by providing a contact number, the responses remain largely formulaic.
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Key Review Excerpts
“Sabrina Setz does excellent work making sure our family is well informed. She stays on top of issues that come up and is a pleasure to work with at all times.”
“The community is currently under renovation and it’s going to look great when it is done.”
“We had put my godmother here, paying near the most amount possible for her to be taken care of, assisted in shower, and cleaned. Nothing was done and she was not taken care of.”
Source: CA Community Care Licensing Division
This report details an investigation into a complaint regarding a resident fall. The investigation reviewed records, including the Personal Service Plan and Progress Notes, and conducted interviews with staff and family members. Based on the findings, the department has determined that the original complaint allegation is unfounded.
This report details an investigation into a complaint regarding a resident fall. The investigation reviewed records, including the Personal Service Plan and Progress Notes, and conducted interviews with staff and family members. Based on the findings, the department has determined that the original complaint allegation is unfounded.
The facility underwent an announced pre-licensing visit for a change of ownership. The inspector noted that the facility is transitioning to a new DBA name, Marbella San Jose. Overall, the inspection found no deficiencies, and the facility appeared to be operating in a sanitary and compliant manner.
COMPLAINT INVESTIGATION REPORT
The facility underwent an unannounced Case Management Visit to follow up on a deficiency cited previously. The inspector observed that the financial department office door was locked, and staff confirmed the procedure of keeping the office locked when unoccupied. No deficiencies were cited during this visit.
This report details two separate complaint investigations conducted on different dates (June 2022) but documented with a visit date of May 2, 2025. For both allegations—failure to follow COVID-19 protocols and insufficient staffing—the department found the allegations to be Unfounded or Unsubstantiated, indicating no actionable deficiencies were cited in this report.
This report details two separate complaint investigations conducted on different dates (June 2022) but documented with a visit date of May 2, 2025. For both allegations—failure to follow COVID-19 protocols and insufficient staffing—the department found the allegations to be Unfounded or Unsubstantiated, indicating no actionable deficiencies were cited in this report.
This report details two separate complaint investigations conducted on different dates (June 2022) but documented with a visit date of May 2, 2025. For both allegations—failure to follow COVID-19 protocols and insufficient staffing—the department found the allegations to be Unfounded or Unsubstantiated, indicating no actionable deficiencies were cited in this report.
Blc-Atrium at San Jose Lp
RYAN GOLZE
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
94 reviews from families & visitors
Official Website
Visit marbellasanjose.seniorlivingnearme.com
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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