Carlton Plaza of San Jose
Families consistently rate this highly — reviewers highlight clean and well-maintained environment. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
While the facility has a history of long-term resident satisfaction and clean environments, recent reviews suggest a decline in care quality. Families should specifically investigate weekend staffing levels and ask for evidence of how the facility manages caregiver attentiveness to prevent neglect.
Google Reviews
Google Reviews
16 reviews on Google“Families should note that while some long-term residents have experienced high levels of happiness and cleanliness, there are serious allegations regarding caregiver neglect and insufficient staffing. While the Memory Care manager has been specifically praised, recent reviews warn of a culture where staff may prioritize social activities over resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained environment
- Positive and smiling long-term staff
- High-quality Memory Care management
Concerns
- Insufficient staffing levels, particularly on weekends (mentioned by 2 reviewers)
- Caregiver neglect and lack of attentiveness to resident needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often using the reviewer's name and referencing specific staff members or community values. For negative reviews, they avoid defensiveness and instead attempt to move the conversation to a private channel or escalate to management.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how do you ensure that the positive energy from the long-term staff is maintained during the weekend shifts?
- 2Since the facility is so well-maintained and clean, what specific protocols do you have in place to ensure that resident care and attentiveness remain just as high-quality as the physical environment?
- 3With the specialized Memory Care management being a strength here, what does a typical day of activities and engagement look like for residents in that program?
- 4How does the care team handle medical emergencies or changes in health needs during the overnight hours or on weekends?
- 5What steps are being taken to ensure that staffing levels remain consistent and that every resident receives prompt, attentive care throughout the entire week?
- 6How do you support new residents in transitioning into the community to ensure they feel as welcomed and cared for as the long-term residents do?
Personalized based on this facility's data
Key Review Excerpts
“Carlton Senior Living is really amazing. Our beloved Mom has been here for eleven years. She enjoys every single day. Always very clean and best of all the people who work here are always smiling and very positive.”
“The staff is careless to resident needs and rather talk to eachother/ throw endless work parties. The entire place only cares about money will not do anything extra out of kindness unless its apart of the task sheet.”
“They do not have enough staff to properly care for residents. Especially on weekends. When staff tells a resident to post the bed. That is unacceptable.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 20, 2026OtherClean
FACILITY EVALUATION REPORT
Jan 28, 2026ComplaintClean
This report details an investigation into complaints received regarding resident refunds and staff communication. The investigation found that the allegations were unfounded, meaning the claims were deemed false or without reasonable basis.
Jan 23, 2026OtherClean
The facility underwent an unannounced case management visit to follow up on a proposed memory care unit expansion. The Licensing Program Analyst toured the unit and interviewed staff regarding the proposed changes. No deficiencies were cited during this visit.
Jan 9, 2026ComplaintClean
This report details a Complaint Investigation conducted following allegations regarding resident behavior management and failure to ensure updated medical assessments after a change of condition. Although two deficiencies were cited regarding staff response to behavior and medical follow-up, the investigation ultimately found the allegations to be UNFOUNDED. No specific California Code of Regulations citations were issued.
Sep 15, 2025InspectionClean
The unannounced annual inspection noted several areas of compliance, including clear exit passages and proper storage of medications and cleaning supplies. However, two deficiencies were cited: failure to notify the Department about a dining area remodel, and elevated water temperatures in resident bathrooms exceeding regulatory limits.
Aug 6, 2025OtherClean
The inspection conducted on 08/06/2025 was a follow-up (POC) visit to clear a previously cited Type A deficiency. The report notes that the facility received a copy of the plan of corrections and staff training on the day of the visit. No deficiencies were cited during today's visit, indicating the previous issue was addressed.
Aug 5, 2025ComplaintClean
The investigation substantiated a complaint regarding a physical altercation between two residents, R1 and R2, which resulted in R1 sustaining a head injury. The primary deficiencies cited relate to the facility's failure to provide adequate care and supervision, which directly contributed to the resident's injuries. Immediate corrective action is required to prevent similar incidents.
Jul 7, 2025ComplaintClean
This report details a complaint investigation regarding an alleged incident between two residents (R1 and R2) that occurred on 6/4/2024. The investigation found that the allegation was unsubstantiated based on staff interviews and video review. No specific deficiencies were cited in the provided report text.
Ownership & Operations
Who Operates This Facility
Carlton Senior Living, LLC
SHANTELA YADAO
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit carltonseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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