Brookdale Puyallup South
Limited public data on Brookdale Puyallup South. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 21 Google reviews
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What this means for your family
This facility has a dedicated care team that excels in compassionate, long-term support, particularly for end-of-life care. However, families should be vigilant about room cleanliness and insist on clear, itemized billing statements before move-in. We recommend scheduling unannounced visits to check on room hygiene and confirming who to contact if administrative leadership is unresponsive.
Google Reviews
Google Reviews
21 reviews on Google“Brookdale Puyallup South receives highly polarized feedback, with many families praising the compassionate, hands-on care provided by long-term staff members. However, significant concerns regarding cleanliness, administrative responsiveness, and billing transparency persist, with some families reporting issues with room hygiene and poor communication from leadership.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated care staff
- Strong support during end-of-life care
- Welcoming and family-oriented atmosphere
- Responsive to individual resident needs
Concerns
- Poor room cleanliness and hygiene issues (mentioned by 3 reviewers)
- Lack of administrative responsiveness to family concerns (mentioned by 2 reviewers)
- Billing transparency and high costs (mentioned by 2 reviewers)
- Insufficient staffing or lack of resident engagement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Could you walk me through your current housekeeping schedule and the specific protocols in place to ensure rooms are kept clean and sanitized?
- 2I noticed your team is very responsive to end-of-life needs; how do you maintain that same level of dedicated support for residents’ daily engagement and activity programs?
- 3What is the best way for families to communicate concerns to administration, and what is your typical timeline for following up on those requests?
- 4Could you provide a clear breakdown of your billing structure to help us understand what is included in the monthly rate versus potential additional costs?
- 5How does your nursing team manage medication administration, and what oversight is in place to ensure accuracy and consistency?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers at this facility are absolute angels! The compassion and care my mother and our family received has been invaluable. When my mom transitioned to hospice. Caregivers were coming in on their days off and staying extra hours(off the clock) to check on her.”
“It seems like they never clean her room. Now her bed isn't being made along with laundry issues. I have left a message with the executive director, Mike Schwartz twice and have not received a call back. Her room smells like urine and it's been this way for quite some time.”
“The staff is kind and welcoming to our needs and we have been able to mitigate issues without much disruption. Kristen and Hattie are both EXCEPTIONAL in participating with us to ensure comfort is maintained.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Aug 25, 2025Fire
Facility status is Disapproved. Next inspection scheduled on or after 09/25/2025. Complaint # 189695 investigation conducted; no fire occurred, no injuries, fire department did respond.
Fire alarm pull station was destroyed by a resident and needs to be fixed. Fire alarm display panel in the front entry way is not currently working.
Jul 23, 2025DisputeCleanReport
This document is an IDR Results letter regarding a Statement of Deficiencies report dated 06/10/2025. The DSHS decided not to make any changes to the original report and is requiring the facility to submit a Plan/Attestation Statement.
Jul 8, 2025Other
This document is a formal letter confirming the rescheduling of an Informal Dispute Resolution (IDR) meeting via telephone.
Jul 1, 2025Fire
Facility status is Disapproved across multiple inspection dates. Several items noted as 'Corrected' in the July 2025 reinspection report.
Facility unable to produce quarterly inspection reports for Q3 and Q4 of 2024.
Panel K in kitchen had unsealed opening due to missing knockout on circuit #41. Corrected upon reinspection.
Facility unable to provide last annual inspection records for all fire-resistance-rated construction assemblies. Corrected upon reinspection.
Facility unable to provide documentation showing 20 fire dampers that failed testing in January 2023 were corrected.
Facility unable to provide reports showing two semi-annual kitchen hood suppression system servicings were performed. Corrected upon reinspection.
Exit sign in kitchen found inoperable. Corrected upon reinspection.
Facility unable to provide documentation showing horn strobe deficiencies from Sept 2024 were corrected. System upgrade planned for 2025/2026.
Jun 27, 2025Other
This document is an IDR Scheduling Letter confirming an Informal Dispute Resolution meeting scheduled for July 10, 2025.
Jun 10, 2025Inspection
A separate follow-up letter dated 07/29/2025 confirms this deficiency and others were corrected.
The facility failed to ensure a Washington state name and date of birth background check was completed every two years for 1 of 6 sampled staff members.
Apr 11, 2025Investigation
A follow-up inspection on 2025-06-06 found no remaining deficiencies regarding WAC 388-78A-2210.
Facility failed to ensure resident received medications at the prescribed time and failed to ensure correct documentation of administration, resulting in a resident being sent to the hospital.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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