Bonaventure of Puyallup
Families consistently rate this highly — reviewers highlight modern, well-maintained facility and amenities. Schedule a visit to confirm the fit.
based on 57 Google reviews
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What this means for your family
Bonaventure of Puyallup has seen a notable improvement in sentiment since the arrival of new leadership, with recent reviews highlighting better communication and responsiveness. However, because past reviews raised serious concerns about staffing ratios and medication management, we recommend asking specifically about current staffing-to-resident ratios during evening and weekend shifts before committing.
Google Reviews
Google Reviews
57 reviews on Google“Bonaventure of Puyallup is a premium senior living community that receives high praise for its modern facilities, engaging activity calendar, and the recent positive impact of its new executive leadership. While many families report excellent care and a welcoming atmosphere, there have been historical concerns regarding staffing ratios, medication management, and high employee turnover. Prospective families should weigh the facility's strong amenities and recent management improvements against past reports of inconsistent care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Modern, well-maintained facility and amenities
- Engaging activity and social calendar
- Responsive and caring executive leadership
- Warm, friendly atmosphere
Concerns
- Inadequate staffing levels, particularly at night (mentioned by 3 reviewers)
- Inconsistent medication management and care plan follow-through (mentioned by 3 reviewers)
- High staff turnover impacting consistency of care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your activity calendar looks quite robust; could you walk me through how you help new residents integrate into these social groups to ensure they feel at home?
- 2Given that staffing needs can fluctuate throughout the day, how do you ensure consistent support and responsiveness for residents during the overnight hours?
- 3What specific protocols do you have in place to ensure accuracy and consistency when managing and administering medications for residents?
- 4I see your leadership team is active in responding to community feedback; how do you incorporate that family input into your daily operational improvements?
- 5With staff turnover being a common challenge in the industry, what steps are you taking to maintain continuity of care so my loved one can build lasting, stable relationships with their caregivers?
- 6How do you handle medical emergencies or urgent health changes after hours to ensure families are kept informed and residents receive immediate attention?
Personalized based on this facility's data
Key Review Excerpts
“My father with dementia lived in Memory care from November 2022 - May 2024. My experience was completely positive. The staff were patient, caring, kind, responsive, and professional.”
“As a family we have had several issue with the caregiving staff not following the care plan and little follow through from management . Then April arrived as the new executive director. April is fabulous. All are concerns were addressed issue by issue and she was great at follow through and easy to communicate with.”
“Lovely facility and excellent caregivers on staff. Spacious, well-maintained apartments and tasty meals 3x a day. Movie theater, bowling alley, barber shop, pedicures, and a daily happy hour help keep residents happy at home.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 15, 2026FireCleanReport
All violations noted during previous related inspection(s) have been corrected.
Nov 15, 2024Investigation
A follow-up inspection on 2025-01-16 found no deficiencies regarding the previously cited issue.
The facility failed to provide a written discharge notice to the resident's representative when the resident was not allowed to return after a hospital visit.
Oct 31, 2024Investigation
The document references complaint numbers 134874 and 129908. A separate letter dated 05/29/2025 indicates that the facility returned to compliance regarding these specific citations.
Facility failed to implement policies to account for residents and their safety. Resulted in Resident 1 passing away without staff checking on them despite family inquiries.
Facility failed to timely notify representatives of the passing of 2 sample residents (R1 and R2), causing emotional distress.
May 13, 2024Inspection
Follow-up inspection conducted on 05/13/2024, no new deficiencies found; previous deficiencies under WAC 388-78A-2484 series noted as corrected.; This document is page 3 of 3 of a cover letter regarding the Informal Dispute Resolution (IDR) process.
Deficiency corrected
Deficiency corrected
Deficiency corrected
Apr 8, 2024Investigation
There is an additional cover letter dated 07/18/2024 noting that deficiencies 41175 and 34798 were corrected. Compliance Determination 41175 lists WACs: 388-78A-2350, 388-78A-2350-2, 388-78A-2350-2-a, 388-78A-2350-2-b, 388-78A-2350-3, 388-78A-2350-7, 388-78A-2350-7-a, 388-78A-2350-7-b.
The facility failed to coordinate care with an external health care provider and to respond timely and appropriately during an emergency, resulting in a delay in care for Resident 1. Staff failed to intervene in a medical emergency due to uncertainty regarding DNR status and fear of causing damage.
Mar 28, 2024Enforcement$300.00Report
This is an uncorrected deficiency previously cited on November 14, 2023. A $300.00 civil fine was imposed.
The licensee failed to ensure four staff had an initial TB skin test within three days of employment and a second skin test one to three weeks after the first one.
Mar 28, 2024Investigation
A subsequent follow-up letter dated 05/09/2024 confirms that this deficiency and related ones (WAC 388-78A-2470-1, -2, -2-a, -2-c) were corrected.
The facility employed a staff member (dishwasher) who had a disqualifying condition verified by a background check completed after their hire date. The facility failed to perform the background check in a timely manner.
Oct 12, 2023Investigation10Report
Follow-up inspection on 10/12/2023 found no deficiencies; all previously listed deficiencies were corrected.; Resident 1 suffered rib fractures and a collapsed lung during a Hoyer lift transfer; staff were not properly trained or delegated for required tasks.
The facility failed to investigate the circumstances surrounding a resident's fall resulting in fractures and a collapsed lung, and failed to implement measures to prevent recurrence.
The facility failed to ensure staff were delegated before performing blood sugar checks or administering insulin for 8 of 8 residents.
The facility failed to provide showers as agreed upon in the Negotiated Service Agreement (NSA) for Resident 1, noting recurring deficiencies.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit bonaventuresenior.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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