Brookdale Lakeway Snf
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (58%)
Below average in Texas · Meets national RN staffing standard · Above recommended total nurse staffing · $91,420 in fines
What this means for your family
The facility offers high-quality physical and occupational therapy that is excellent for post-surgical recovery. However, families should be extremely vigilant about nursing care, as there is a documented pattern of delayed responses to call lights and inadequate assistance with basic hygiene, especially at night.
Google Reviews
Google Reviews
25 reviews on Google“Families considering Brookdale Lakeway should be aware of significant concerns regarding nursing responsiveness and patient safety, particularly during night shifts and for those with limited mobility. While the physical therapy and rehabilitation services are frequently praised for their quality and effectiveness, multiple reviewers report dangerous delays in answering call lights and inadequate assistance with basic needs.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Kind and professional therapy staff
- Effective rehabilitation for post-surgery patients
- Friendly administrative and business office staff
Concerns
- Slow response to call lights and neglect during night shifts (mentioned by 5 reviewers)
- Inadequate assistance with toileting and basic hygiene (mentioned by 4 reviewers)
- Issues with facility cleanliness and odors (mentioned by 3 reviewers)
- Unprofessional or indifferent nursing attitude (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor rehabilitation plans for residents recovering from surgery?
- 2What specific steps is the facility taking to ensure call lights are answered promptly, especially during the overnight hours?
- 3How does the nursing team approach assisting residents with personal hygiene and daily toileting needs to ensure they stay comfortable?
- 4Could you tell us about your current protocols for facility cleanliness and managing odors in the resident rooms and common areas?
- 5What is the process for communicating important medical updates or changes in condition from the nursing staff to the family?
- 6What does a typical day look like for residents in terms of organized social activities and dining experiences?
Personalized based on this facility's data
Key Review Excerpts
“Excellent Physical/Occupational Therapy recovery for non elderly post surgery. My young 62 yr old husband fractured his hip and needed temporary assistance to get stronger before coming home. I was WRONG - the therapy quality and quantity was EXCELLENT”
“From the start staff in the business office, front office, therapy, discharge office and nursing were kind, warm, responsive, and attentive to our mother and her case.”
“The staff were some of the most kind and funny people that I have ever met in a skilled nursing center. Especially Bobby and Sarah.They always made my day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that triggered deficiencies related to resident abuse protection policies and living environment safety, indicating serious concerns warranting investigation. The facility shows recurring problems with food safety and dietary services, infection control, and care planning across multiple surveys from 2023-2025. While all deficiencies have correction dates, the pattern of repeated issues in critical areas like nutrition and infection control suggests ongoing operational challenges families should discuss during visits.
Aug 21, 2025Routine8
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jan 14, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 7, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 1, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jul 31, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 9, 2023Routine8
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Federal Penalties
Fine
Jan 14, 2025
$74,848
Fine
Sep 1, 2024
$16,572
Ownership & Operations
Who Operates This Facility
Arc Lakeway Snf, LLC
for profit
EDWARD PANDO
Chain Affiliation
Brookdale Senior Living
14 facilities nationwide
Chain avg rating: 2.0/5 · Rank 2 of 3
Ownership & Management
Owners
Brookdale Senior Living INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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