Brookdale High Point North AL (nc)
Limited public data on Brookdale High Point North AL (nc). Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 15 Google reviews
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What this means for your family
The facility has highly regarded nursing leadership that provides a sense of security for many families. However, you must investigate the reports of inconsistent medication administration and task-based extra fees during your visit to ensure your loved one's basic needs will be met without unexpected costs.
Google Reviews
Google Reviews
15 reviews on Google“Families may find comfort in the highly praised nursing leadership and the compassionate nature of the administrative staff. However, there are serious allegations regarding medication management, hygiene, and excessive task-based fees that warrant close investigation during a tour.”
Quality Themes
Tap a score for detailsStrengths
- Experienced nursing and administrative leadership
- Compassionate and attentive care staff
- Beautiful and comfortable facility environment
- Supportive-care even when not choosing the facility
Concerns
- Inconsistent medication management and basic care tasks (mentioned by 2 reviewers)
- Staffing shortages impacting quality of care (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone
- Excessive additional fees for basic daily tasks
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your care staff; how do you ensure that level of attentiveness is maintained during shift changes?
- 2Can you walk us through your specific process for medication management and how you track daily care tasks to ensure nothing is missed?
- 3What are some of the favorite dining options or mealtime traditions that the residents here enjoy?
- 4In the event of a medical emergency after hours, what is the immediate protocol for getting help to a resident?
- 5If we have a quick question or an update regarding our loved one, what is the best way to reach the care team to ensure we get a timely response?
- 6Beyond the beautiful environment of the facility, what kind of daily activities or social outings are planned to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“Wonderful staff starting from the head Elizabeth Newton,RN is a fantastic administrator with an extensive background in Nursing and Administration.”
“I have a family member staying here, and the staff do not do what they're supposed to do. Don't change the sheets, don't give medications on time, don't ensure oxygen tanks are running, and then lie to the families about what is happening when questioned.”
“Our family is extremely grateful for the authentic concern and professional help that Brookdale gave our family. They assisted us in thinking through the possible options of care even it did not include our mother becoming a resident at Brookdale.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 12, 2026Follow-up
The facility failed to ensure that a resident's care plan was signed by a physician within 15 days of completion following a change in condition. Specifically, for Resident #3, the care plan dated 11/20/25 lacked the required physician signature to certify the medical diagnosis and associated limitations.
Mar 12, 2026Follow-up
The facility failed to ensure that a resident's care plan was signed by a physician within 15 days of completion following a change in condition. Specifically, for Resident #3, the care plan dated 11/20/25 lacked the required physician signature to certify the medical diagnosis and associated limitations.
Oct 31, 2024Follow-up
The facility failed to serve therapeutic diets as ordered by physicians for 2 of 3 sampled residents. Specifically, Resident #1, who was prescribed a carbohydrate-controlled (CC) diet, was served brown rice instead of the required white rice during lunch on 10/29/24.
Oct 31, 2024Follow-up
The facility failed to serve therapeutic diets as ordered by the physician for 2 of 3 sampled residents. Specifically, Resident #1 was served brown rice instead of the required white rice for their carbohydrate controlled (CC) diet.
May 18, 2023Follow-up
The facility failed to ensure proper referral and follow-up to meet the health care needs of residents. Specifically, for two sampled residents, the facility failed to provide necessary toenail care for thick, discolored nails and failed to notify the Primary Care Provider of abnormal fingerstick blood sugar readings.
May 18, 2023Follow-up
The facility failed to ensure proper referral and follow-up to meet the health care needs of residents. Specifically, the facility failed to address toenail care and skin issues for Resident #1 and failed to notify the Primary Care Provider of abnormal fingerstick blood sugar readings for Resident #5.
Sep 30, 2021Complaint
The facility failed to ensure that 2 of 4 sampled staff members were competency validated via return demonstration for Licensed Health Professional Support (LHPS) tasks. Specifically, staff members were performing fingerstick blood sugar checks on diabetic residents without documented competency validation for these tasks.
Sep 30, 2021Complaint
The facility failed to ensure that 2 out of 4 sampled staff members were competency validated by return demonstration for Licensed Health Professional Support (LHPS) tasks. Specifically, staff members were performing tasks such as fingerstick blood sugar checks on diabetic residents without documented validation of their competency.
The facility failed to assure proper referral and follow-up to meet the routine and acute health care needs of the residents. This was evidenced by a need for retraining staff regarding the follow-up of physician orders and auditing resident records for compliance.
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References & Resources
Google Maps
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Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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