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Assisted Living

Brookdale Harrisburg

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

3560 North Progress Avenue, Harrisburg, PA 1711065 bedsLicensed & Active
Google rating
4.7/5

based on 15 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded for its compassionate staff and its ability to integrate memory care residents into the broader community activities. While the care quality is widely praised, families should be prepared for the costs, as there is at least one significant complaint regarding the financial focus of the facility.

Google Reviews

Google Reviews

15 reviews analyzed
Families considering Brookdale Harrisburg can expect a compassionate environment characterized by a warm, attentive staff and a strong focus on inclusive activities. While most reviewers praise the dignity and kindness shown to residents, one reviewer expressed significant concerns regarding the cost-to-care ratio.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean5.0Activities10.0MedsN/AMemory10.0Comms9.0Value2.0

Strengths

  • Compassionate and attentive staff
  • Inclusive memory care programming
  • Welcoming and peaceful atmosphere
  • Engaging social activities and outings

Concerns

  • Perceived focus on profitability over resident care

Rating Trends

Tap a year to see what changed

2345.02019(2)5.02021(4)5.02022(2)4.22023(5)5.02024(1)5.02025(1)

Distribution

5
14
4
0
3
0
2
0
1
1

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the compassionate and attentive staff here; how do you ensure that same level of personal care is maintained as the community grows?
  • 2Could you tell us more about the specific social outings and engaging activities planned for the residents each month?
  • 3With the inclusive memory care programming you offer, how do you tailor daily routines to meet the unique needs of each resident?
  • 4How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
  • 5We want to make sure the care provided is sustainable for our budget; how do you balance high-quality resident services with the overall cost of care?
  • 6What is the process for addressing and resolving any concerns or feedback that families might have regarding resident care?

Personalized based on this facility's data


Key Review Excerpts

In the memory unit the staff treats patients with dignity and respect. He is encouraged to participate in activities and the many celebrations. that occur.

Family member of a memory care resident · 2023★★★★★

The staff is so friendly and very caring of the residents. Mable, the director of Clarebridge is great and tries to get the residents out for lunches, field trips, etc... to make them feel like they are more at home and a part of the community.

Family member of both assisted living and memory care residents · 2023★★★★★

I chose Brookdale because the facility includes people with memory issues, like my husband, in activities with residents who do not have memory issues. So--a more inclusive, normal life.

Spouse of a resident · 2021★★★★★
Source: 15 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

38total
74deficiencies

Key Findings

Between 2021 and 2025, Brookdale Harrisburg underwent 41 inspections, resulting in 11 clean reports and 74 recorded violations. Documented findings include issues regarding medication management, staff training requirements, and lapses in resident supervision.

Oct 21, 2025Routine
minor2600.183.b

Prescription medications, OTC medications, and syringes were found unlocked, unattended, and accessible in resident rooms, nightstands, and bathroom cabinets.

minor2600.183.d

Various OTC medications were located in resident rooms and storage carts without current physician orders.

minor2600.184.a

Pharmacy labels on resident medications contained incorrect dosage instructions that did not match the prescribed orders.

Jun 16, 2025Routine
minor2600.183b

Violation regarding incident reporting requirements.

minor2600.185a

Violation regarding resident care or safety protocols.

minor2600.187c

Violation regarding resident care or safety protocols.

minor2600.187d

Violation regarding resident care or safety protocols.

minor2600.233c

Violation regarding resident care or safety protocols.

minor2600.16c

Failure to report an incident or condition to the Department within 24 hours.

Jul 10, 2024Routine
minor2600.132.a

Unannounced fire drills were not held during May, September, and December 2023.

minor2600.141.a

Resident 1 did not have an initial medical evaluation completed within the required timeframe upon admission.

minor2600.141.b.1

Resident 2's annual medical evaluation was not completed on time.

minor2600.183.b

Medications were found unlocked, unattended, and accessible in the medicine cabinets of Resident 1 and Resident 4.

Jan 3, 2024Routine
severe2600.15a

An allegation of abuse was not reported to the area agency on aging within 24 hours of the incident.

severe2600.15d

The home failed to notify the resident's designated person regarding a report of suspected abuse.

minor2600.16d

The home did not submit a final report to the Department following the conclusion of an abuse investigation.

severe2600.42b

A staff person was observed yelling at and forcefully grabbing a resident's arm.

May 16, 2023Routine
minor2600.3c

The home's current violation reports from 2/15/2022 and 5/18/2022 were not posted in a conspicuous and public place.

minor2600.16c

The home failed to report an incident of a resident ceasing to breathe to the Department within the required 24-hour timeframe.

minor2600.25b

Resident-home contracts for two residents were not signed by the residents, and no notation was made regarding the opportunity to sign.

minor2600.42s

A voice-controlled electronic device was found in the lobby without policies, procedures, or resident notification regarding its use.

May 16, 2022Routine
severe2600.42.b

A staff member used an aggressive voice and physically ripped a resident's shirt off during evening care, causing the resident to scream.

minor2600.54.a

A direct care staff member was found to not have a valid high school diploma or GED equivalent on file.

Feb 15, 2022Routine
minor2600.65a

Two staff persons did not receive fire safety and emergency preparedness orientation until after their first day of work.

minor2600.132d

A fire drill exceeded the maximum safe evacuation time of six minutes, taking ten minutes to complete.

minor2600.171c

The state vehicle inspection for the 2012 Ford bus had expired on 1/31/22.

minor2600.183e

An opened Novolog pen was stored in the medication cart past its 28-day discard limit.

minor2600.185a

The glucometer used for blood glucose checks was not calibrated to the correct date.

Dec 22, 2021Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Emeritus Corporation

Organization Type

for profit

Source: State licensing data

Contact

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References & Resources

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