Amoroso Healthcare and Rehabilitation Woodridge
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (54%)
- High RN turnover (60%)
Above average in PA · Below recommended RN staffing · $42,016 in fines
What this means for your family
While the facility's physical therapy and activity programs are highly regarded, the recurring reports of neglect and unresponsiveness are serious red flags. If you consider this facility, we strongly recommend unannounced visits during weekends and evenings to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
33 reviews on Google“Amoroso Healthcare and Rehabilitation Woodridge receives highly polarized feedback, with a significant cluster of recent 5-star reviews contrasting sharply with serious allegations of neglect. While some residents and volunteers praise the welcoming environment, therapy team, and activities, multiple family members and visitors report critical failures in patient care, including hygiene issues, unresponsiveness to call buttons, and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Engaging activities and volunteer programs
- Welcoming concierge and management presence
Concerns
- Neglect and poor hygiene (unattended soiled linens/call buttons) (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
- Unprofessional or dismissive staff attitude (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, could you walk me through the current process for ensuring call buttons are answered promptly and residents' immediate needs are met?
- 2I noticed the facility has a strong reputation for physical therapy; how do you coordinate those therapy sessions with the daily nursing care to ensure residents stay active and comfortable?
- 3Could you describe the specific protocols in place for maintaining room hygiene and laundry services to ensure a clean, comfortable living environment for my loved one?
- 4What steps is the management team taking to improve communication with families, especially regarding updates on medication management and changes in a resident's health status?
- 5Since the facility has a 3-star staffing rating, how do you manage shift handovers to ensure that the quality of care remains consistent throughout the day and night?
- 6I see that you have a very active volunteer program; how are these volunteers integrated into the daily life of the residents to help foster a more personal and welcoming atmosphere?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was left in her mess multiple times and claims one night they took her call bell. Personally have witnessed lack of compas”
“My loved one was in there for 4 days an they did absolutely nothing for him. Walked in to find a pillow on the floor with urine all over it. He was in so much pain an so cold after asking for another blanket for 24 hours an not getting one until I went in.”
“I enjoyed their therapy team, the therapist was excellent, knowledgeable and friendly. They helped my mobility improve immensely.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed eight complaints against this facility, triggering inspections that revealed serious issues in resident care, safety oversight, and medication management. The facility shows recurring problems with safety hazards, fire system maintenance, and ensuring proper medical treatment, with some issues like smoke door deficiencies and electrical safety problems appearing across multiple surveys. While all deficiencies have been corrected according to state records, the pattern of repeated safety violations and complaint-driven investigations warrants careful consideration during any visit.
Mar 20, 2026Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 26, 2025Routine9
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nov 24, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Dec 20, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 17, 2024Routine11
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 17, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Dec 13, 2024
$42,016
Ownership & Operations
Who Operates This Facility
Amoroso Healthcare and Rehabilitation Woodridge
for profit
Ownership & Management
Owners
Manzella, Vincenzo
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit woodridge.care
Medicare data downloads
Original nursing home datasets
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