Arden Courts (susquehanna)
Families consistently rate this highly — reviewers highlight compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 63 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking specialized memory care, particularly if your loved one responds well to high levels of social engagement and pet therapy. The staff's ability to handle difficult behaviors with patience is a standout feature that provides significant peace of mind.
Google Reviews
Google Reviews
63 reviews analyzed“Arden Courts is highly regarded by families for its exceptional memory care and a staff that treats residents like family. Reviewers consistently praise the high level of engagement through activities like pet therapy and art therapy, as well as the cleanliness and beautiful design of the facility.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- Robust and engaging activity programs
- Clean and well-maintained facility
- Specialized expertise in dementia and Alzheimer's care
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much the management values feedback from families; how does the staff incorporate resident or family suggestions into the daily care routines?
- 2With the specialized expertise you have in dementia and Alzheimer's care, how do you tailor specific activities to engage residents with different stages of memory loss?
- 3The activity programs here seem very robust; could you walk us through a typical afternoon for a resident to see how they stay socially engaged?
- 4Since the facility is so well-maintained and clean, what is your routine for ensuring the common areas remain comfortable and safe for seniors?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting our loved one the immediate care they need?
- 6How do the caregivers ensure that the compassionate, attentive style of care is consistent across all shifts, even during busy transitions?
Personalized based on this facility's data
Key Review Excerpts
“We cannot walk very far that a caretaker or staff member doesn’t greet mom by name and share a hug. Her quality of life is superior to anything I could provide for her in my home.”
“Arden Courts saved me from another Memory Care facility that had assured me they could provide the care my wife needed. They have a good caregivers staff. A nursing staff that works well with the families and residents.”
“The admin, medical, and caregiver staff are magnificent! They knew instinctively how to help, soothe, and re-direct, and brought a measure of peace back to his soul quickly.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2025, Arden Courts (Susquehanna) underwent 38 inspections, resulting in 17 clean reports and 46 documented violations. Recent findings include issues regarding maintenance schedules, such as outdated furnace and fire extinguisher inspections, as well as concerns regarding door security and the availability of soap in certain resident bathrooms.
Apr 1, 2025Routine
Poisonous materials, including soaps and deodorants, were found unlocked and accessible in kitchen cabinets and resident bathrooms.
A black substance was observed inside a resident's toilet bowl, indicating a failure to maintain sanitary conditions.
A bathroom shower in the Cottage Place neighborhood was missing a drain cover, presenting a potential hazard.
Oct 10, 2024Routine
A staff member struck a resident on the head with a cane after the resident struck the staff member, resulting in a 0.5 inch laceration.
Jun 13, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jan 30, 2024Routine
Trash dumpsters were observed overflowing and left open, failing to prevent the penetration of insects and rodents.
The kitchen refrigerator contained wrapped, unlabeled, and undated lunch meat.
Prescribed medication for a resident was not found in the home.
The home failed to follow prescriber's orders regarding subcutaneous insulin injections based on blood glucose levels.
Nov 7, 2023Routine
Partial inspections dated 03/30/2023 and 07/12/2023 were not posted in a conspicuous and public place.
A direct care staff person was providing unsupervised ADL services without documentation of completing the required Department-approved training and competency test.
Poisonous materials, specifically Clorox wipes and Drug Buster liquid, were found unlocked, unattended, and accessible in the Health Center room.
Jul 12, 2023Routine
A staff member placed a pillow over a resident's face for approximately 15 seconds to manage agitation and aggression.
Staff utilized a manual restraint by using a pillow to restrict a resident's movement during an episode of agitation.
Mar 30, 2023Routine
Resident #1 pushed Resident #2 in their bedroom, resulting in an injury that required surgical intervention.
Resident #1's support plan was not revised to address increased physical aggression and supervision needs following their admission.
Feb 7, 2023Routine
The home's current violation report was not posted in a conspicuous and public place.
Resident-home contracts for Resident #1 and Resident #2 were not signed by the residents.
Resident records for Resident #1 and Resident #2 lacked signed statements acknowledging receipt of resident rights and complaint procedures.
The home utilizes video monitoring and recording of the front exterior entrance.
Ownership & Operations
Who Operates This Facility
Arden Courts Susquehanna of Harrisburg Pa LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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