Brookdale Farmington Hills North II
Limited public data on Brookdale Farmington Hills North II. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 27 Google reviews
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What this means for your family
While many families report a warm, home-like environment and effective care, there is a recurring pattern of understaffing and hygiene concerns. When touring, we strongly recommend asking for the current staff-to-resident ratio, specifically during evening and weekend shifts, and observing the cleanliness of residents in the memory care wing.
Google Reviews
Google Reviews
27 reviews on Google“Brookdale Farmington Hills North II receives polarized feedback, with many families praising the warm, attentive staff and the facility's ability to help residents adjust to memory care. However, significant concerns exist regarding high staff turnover, inconsistent hygiene standards, and occasional neglect in the memory care unit. Families should weigh the positive, home-like environment against reports of understaffing and communication breakdowns during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring staff
- Effective memory care transition support
- Clean and well-maintained facility
- Responsive management and nursing leadership
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 3 reviewers)
- Poor hygiene and residents left in dirty clothing (mentioned by 3 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
- High staff turnover impacting consistency of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 69 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With a smaller community of 32 residents, how do you ensure that each resident receives consistent, personalized attention throughout the day and night?
- 2I noticed your management team is active in responding to feedback online; how do you use that resident and family input to improve daily operations and care quality?
- 3Could you walk me through your current protocols for ensuring resident hygiene and timely assistance, especially during peak hours or shift changes?
- 4What measures are in place to help residents keep track of their personal belongings and ensure their security within their private living spaces?
- 5Given the importance of staff consistency for resident comfort, what steps is the facility taking to retain team members and minimize turnover?
- 6What does a typical daily activity schedule look like for residents to ensure they stay engaged and socialized within the community?
Personalized based on this facility's data
Key Review Excerpts
“My mom couldn’t feed herself coming here. She received an excellent plan to reduce meds and get her cognitive- while the previous place medicated her to stop anxiety.”
“The atmosphere is 'homey' and attractive and the staff is warm, gentle and caring. Also, the food is delicious.”
“If Brookdale could fix their labor problem (rotating doors of health care workers), this would be a great place. BUT, as anyone knows, this makes or breaks the care.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified serious safety concerns, including a resident elopement (going missing) due to a faulty door latch, improper use of unapproved medical assistive devices, and failures in timely tuberculosis screening for residents and staff. Additionally, there have been documented instances of medication errors and missed doses.
Jan 9, 2025Routine
Failure to complete tuberculosis (TB) screening for Resident B and Resident C within the required timeframe after admission.
Employee 1's initial TB testing was not completed within the required 10 days of hire.
Medication administration records (MAR) showed a missed dose of diclofenac for Resident A on 1/3/25 without documented reason, and inconsistent documentation regarding administration.
The facility lacked an organized program of protection regarding a bedside assistive device; the device was not authorized by a physician, not in the resident service plan, and lacked manufacturer guidelines or a maintenance program, creating a risk of entrapment/injury.
Dec 9, 2024Complaint
Medications were administered late or missed; specifically, Resident B did not receive medications as prescribed.
Nov 21, 2024Complaint
Resident A went missing from the home after exiting through a door where the latch screws had come out; the resident was later found 2.5 miles away with injuries.
Ownership & Operations
Who Operates This Facility
Brookdale Senior Living Communities, INC.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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