Courtyard Manor Farmington Hills IV
Limited public data on Courtyard Manor Farmington Hills IV. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 28 Google reviews
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What this means for your family
The facility has shown a marked improvement in recent years, with many families now praising the staff's dedication and the facility's ability to manage complex dementia needs. However, given the historical reports of issues with medical record handling and administrative oversight, we strongly advise families to maintain active, frequent involvement in their loved one's care and to verify all medical transitions personally.
Google Reviews
Google Reviews
28 reviews on Google“Courtyard Manor Farmington Hills IV presents a polarized experience, with recent reviews highlighting significant improvements under new management and a dedicated, caring staff. However, historical concerns regarding administrative responsiveness, medical record handling, and facility cleanliness suggest that families should conduct thorough, ongoing oversight. While many families now report high satisfaction with the care provided to their loved ones, past reports of neglect and poor communication remain a point of caution.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive nursing staff
- Effective recent management changes
- Responsive to family concerns
- Strong support for memory care transitions
Concerns
- Poor administrative communication and decision-making (mentioned by 3 reviewers)
- Inadequate medical record handling and oversight (mentioned by 3 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 3 reviewers)
- Staffing and management availability after hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's great to see how much management engages with feedback from the community; how has the recent leadership transition improved the day-to-day experience for residents?
- 2With such a small, intimate community of 20, how do you ensure that the facility stays meticulously maintained and clean for the residents?
- 3Could you walk us through your specific process for medication management and how you ensure accuracy and oversight for every resident?
- 4How does the nursing team handle medical emergencies or urgent care needs during the overnight hours when the main administration might not be on-site?
- 5What kind of daily activities or social programs do you have planned to keep the residents engaged and connected with one another?
- 6How do you ensure that all medical records and resident health information are updated and communicated accurately between the nursing staff and the families?
Personalized based on this facility's data
Key Review Excerpts
“While I have had a lot of challenges in the past with care to my loved one I must say now since a change in management, I am very satisfied with the care that is being provided. When I have issues they are addressed promptly and resolved effectively to my satisfaction.”
“From the moment we arrived at Courtyard Manor, they made that transition as easy as possible, far exceeding all of our expectations. The staff is nothing short of incredible.”
“If you put a loved one here for care please make sure you check in often during all shifts. If a loved one is sent out to the hospital make sure you are in contact with the hospital to make sure the correct medical records are sent!”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of serious medical and safety concerns, most notably a recent investigation involving a resident developing a severe, infected pressure ulcer that led to septic shock and death. There have also been documented instances of medication errors involving the delivery of the wrong prescription to a relative.
Mar 16, 2026Complaint
Relative A1 was given another resident’s prescription medication in error.
Resident A developed a severe, necrotic, and infected pressure ulcer (10cm x 5cm) on the buttocks which resulted in septic shock.
Resident A did not receive immediate medical care for an infected pressure ulcer.
Jun 13, 2024ComplaintCleanReport
No deficiencies found during this inspection.
May 22, 2024Routine
A/C unit in windows of some of the bedrooms.
Apr 9, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Courtyard Manor Farmington Hills INC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit courtyardmanor.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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