Courtyard Manor Farmington Hills II
Limited public data on Courtyard Manor Farmington Hills II. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 28 Google reviews
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What this means for your family
Recent reviews indicate a positive shift in management, making this a potentially strong option for memory care. However, because of historical concerns regarding medical oversight and communication, we strongly recommend that families perform frequent, unannounced visits and maintain active, documented communication with the nursing staff.
Google Reviews
Google Reviews
28 reviews on Google“Courtyard Manor Farmington Hills II receives highly polarized feedback, with many families praising the compassionate, family-like atmosphere and dedicated staff, while others express serious concerns regarding administrative oversight and quality of care. Recent reviews suggest a potential improvement in management, though historical reports of neglect and communication failures remain a point of caution for prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Warm, family-like atmosphere
- Responsive to individual resident needs
- Clean and secure environment
Concerns
- Poor administrative communication and management responsiveness (mentioned by 3 reviewers)
- Inconsistent quality of care and medical oversight (mentioned by 4 reviewers)
- Staffing and training issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much the nursing staff cares for the residents; how do you ensure that this same level of compassion is maintained across all shifts?
- 2Since the community has such a warm, family-like atmosphere, what kind of daily activities or social gatherings do the residents typically enjoy together?
- 3How does the management team stay in touch with families to ensure we are always updated on any changes in a resident's well-being?
- 4Can you walk us through your specific process for managing daily medications and ensuring everything is tracked accurately?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate care or contacting the family?
- 6What steps are being taken to ensure all new staff members are fully trained and integrated into the community's care standards?
Personalized based on this facility's data
Key Review Excerpts
“While I have had a lot of challenges in the past with care to my loved one I must say now since a change in management, I am very satisfied with the care that is being provided.”
“Marlene in particular, the head nurse, is an absolute gem and so patient with my father, and I can’t thank her and the rest of the team enough for all of the kindness and love.”
“If you put a loved one here for care please make sure you check in often during all shifts. If a loved one is sent out to the hospital make sure you are in contact with the hospital to make sure the correct medical records are sent!”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has had multiple special investigations involving serious allegations, including physical abuse, forced medication administration, and interference with a resident's right to contact authorities. While some allegations were investigated and linked to documented falls or care plans, the reports indicate a history of significant resident rights concerns.
Aug 13, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 28, 2025Complaint
Staff physically snatched a phone out of a resident's hand to prevent them from calling law enforcement regarding a stolen bridge card.
Dec 12, 2024Complaint
Allegations of physical abuse, specifically that staff punched a resident causing black eyes and used long nails to scratch a resident's arms.
Oct 16, 2024Complaint
Allegations that residents were being held down by staff and forcibly given injections despite refusing medication.
Ownership & Operations
Who Operates This Facility
Courtyard Manor Farmington Hills INC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit courtyardmanor.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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