Brookdale Country Day Road
Limited public data on Brookdale Country Day Road. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 13 Google reviews
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What this means for your family
This facility offers highly compassionate frontline caregivers and a smooth transition process for new residents. However, families should be extremely cautious regarding facility maintenance and management responsiveness, as recent reports indicate significant issues with leaks, odors, and rising costs.
Google Reviews
Google Reviews
13 reviews analyzed“Families may find comfort in the compassionate intake staff and specific caregivers like Melissa and Carol, who are praised for their attentiveness. However, there are significant, serious concerns regarding facility maintenance, including reports of ceiling leaks, lack of backup generators, and unpleasant odors. Recent reviews also highlight substantial annual rate increases and issues with management accessibility.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional intake staff
- Attentive and caring floor caregivers
- Smooth transition process for new residents
- In-house medical team communication
Concerns
- Facility maintenance and cleanliness issues including leaks and odors (mentioned by 2 reviewers)
- Significant annual rate increases
- Management unresponsiveness or lack of communication (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We were so impressed by how welcoming the intake team was; how do you typically support a new resident during their first few weeks to ensure a smooth transition?
- 2What specific steps is the facility taking regarding recent maintenance or upkeep to ensure all living spaces remain fresh and well-maintained?
- 3How does the in-house medical team communicate updates or changes in health status to family members to ensure we are always in the loop?
- 4Can you tell us about the daily activities and social outings available to help residents stay engaged with the community?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?
- 6How do you approach annual fee adjustments, and how much notice is provided to families regarding changes in monthly rates?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Brookdale were so awesome. They took great care of my mom. Melissa and Carol were amazing. The facility is clean. They take great care of their patients.”
“I've observed ceilings dripping into trash cans countless visits, disgusting carpeting and huge annual rate increases ($400 to $500) and a Manager tell the staff member to tell us he is too busy to simply talk to us.”
“We have been dealing with Amy, Brian, Kristin and Miss Carol and BrookDale. I have to say that have made this dreaded process such an easy transition.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jul 26, 2024Follow-up
The facility failed to provide adequate supervision for a resident with a history of repeated falls. This resulted in an unwitnessed fall where the resident remained on the floor for an unknown period of time during the overnight hours.
Jul 26, 2024Follow-up
The facility failed to provide adequate supervision for a resident with a history of repeated falls. This resulted in an unwitnessed fall where the resident was found lying on the floor for an unknown period of time during the overnight hours.
May 20, 2024Complaint
The facility failed to ensure that 3 out of 6 sampled staff members had documentation of a North Carolina Health Care Personnel Registry (HCPR) check completed prior to their hire dates. Specifically, personnel records for Staff D, E, and F lacked evidence of required HCPR verification at the time of employment.
May 20, 2024Complaint
The facility failed to ensure that all staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR) prior to hire. Specifically, a review of 6 sampled staff members found that 3 individuals (Staff D, E, and F) lacked documentation of an HCPR check completed before their employment began.
Apr 21, 2022Follow-up
The facility failed to clarify medication orders for 3 of 7 sampled residents, including a steroid medication for Resident #2 and a steroid enema for Resident #4. Specifically, the facility did not verify if two different doses of Prednisone should be administered simultaneously, creating a risk of receiving an excessively high dose.
The facility failed to ensure clear and complete medication orders for Resident #5 regarding insulin administration. The Health and Wellness Coordinator noted 'per sliding scale' on the FL-2 instead of writing out the specific instructions, and there was no audit process to ensure these orders were correctly entered into the eMAR.
Apr 21, 2022Follow-up
The facility failed to clarify unclear or incomplete medication orders with the resident's physician. Specifically, staff failed to clarify overlapping steroid doses for Resident #2 and sliding scale insulin instructions for Resident #5, which could have resulted in medication errors or incorrect dosing.
Jul 11, 2019Follow-up
The facility failed to ensure proper referral and follow-up for a resident's acute health care needs. Specifically, staff failed to notify hospice services regarding new open areas discovered on the resident's skin on the buttocks.
Jul 11, 2019Follow-up
The facility failed to ensure proper referral and follow-up for a resident's acute health care needs. Specifically, staff failed to notify hospice services regarding new open areas in the skin on the resident's buttocks.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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