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Assisted Living

Goldsboro Assisted Living & Alzheimer's Care

Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.

2201 Royale Avenue, Goldsboro, NC 2753456 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.3/5

based on 44 Google reviews

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What this means for your family

This facility is highly regarded for its cleanliness and the warmth of several key staff members. However, families should be prepared to be very persistent with management, as there are documented instances of significant communication breakdowns regarding admissions and inquiries.

Google Reviews

Google Reviews

44 reviews analyzed
Families often praise the facility for its clean, well-maintained environment and the compassionate, caring nature of specific staff members. However, there are significant concerns regarding communication responsiveness from management and inconsistent staff attitudes toward family members.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMedsN/AMemory7.0Comms2.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Compassionate and caring staff members
  • Inviting and well-groomed grounds
  • Positive atmosphere for residents

Concerns

  • Poor communication and lack of follow-up from management
  • Inconsistent staff attitude toward family and residents

Rating Trends

Tap a year to see what changed

2343.32018(3)4.62019(10)4.02020(2)4.72021(7)3.72022(3)4.22023(5)

Distribution

5
21
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1It's wonderful to see how well-maintained and inviting the grounds are; what kind of outdoor activities do residents enjoy here?
  • 2We've heard such lovely things about the compassion of your staff; how do you ensure that same level of care remains consistent across all shifts?
  • 3What is the best way for us to stay in regular contact with the management team regarding updates on our loved one's well-being?
  • 4How does the team handle communication and follow-up if we have a specific question or concern about care changes?
  • 5In the event of a medical emergency during the night, what are the specific protocols for notifying the family and providing care?
  • 6What does a typical daily schedule look like for residents in the Alzheimer's care wing to ensure they stay engaged and stimulated?

Personalized based on this facility's data


Key Review Excerpts

The facility was spotless, smelled very clean, and the staff was awesome...very friendly and compassionate. The residents’ rooms were so nice and clean, and lovely.

First-time visitor · 2022★★★★★

They do more than just look after her they care for her and My mom loves them. Mama considers this place her home and she is happy here.

Resident's daughter · 2018★★★★

For 3 weeks I have reached out to Sherea Whitfield for assistance with my mother. I have called her over 6 or 7 times and always received the same excuse that her supervisor is out and will be back on Monday.

Family member seeking assistance · 2023☆☆☆☆
Source: 44 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

13total
15deficiencies
Apr 24, 2024Follow-up
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for a resident with a history of multiple falls resulting in serious injuries, including a fractured nose and head injury. Specifically, there was no documentation of interventions being implemented to ensure the resident's safety following these incidents.

Apr 24, 2024Follow-up
Personal Care and SupervisionD270

The facility failed to provide adequate supervision for a resident with a history of multiple falls resulting in serious injuries, including a fractured nose and head injury. Specifically, there was no documentation of interventions put in place following falls on 03/03/24 and 03/22/24. The facility's failure to implement necessary safety measures left the resident at high risk for further injury.

Sep 8, 2022Follow-up
Infection Prevention & Control ProgramD 611

The facility failed to establish and implement infection prevention and control policies and procedures consistent with CDC guidelines. Specifically, the program lacks adequate coverage for standard and transmission-based precautions, environmental cleaning, hand hygiene, and procedures for screening visitors and staff for signs of illness.

Sep 8, 2022Follow-up
Infection Prevention & Control ProgramD611

The facility failed to maintain infection control processes required by the CDC and facility policy to prevent the spread of pathogens. A personal care aide was observed providing incontinence care to a resident without gloves, resulting in feces being spread to the resident's bed, the bedspread, and the aide's bare hands.

Nov 19, 2020Complaint
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for 2 of 5 sampled residents, which resulted in multiple falls and injuries. Specifically, residents experienced skin tears, a facial laceration requiring stitches, and being found on the floor.

Nov 19, 2020Complaint
Personal Care and SupervisionD 2701

The facility failed to provide adequate supervision for two residents, resulting in multiple falls, being found on the floor, and sustaining injuries including skin tears and a facial laceration requiring stitches. Specifically, for one resident, no fall interventions were implemented and the primary care provider was not notified following a fall.

Jul 6, 2020Follow-up
Health CareD276

The facility failed to implement a physician's order for the application of thrombo-embolic deterrent (TED) hose for one resident. Review of records and observations showed the resident was not wearing the required hose and there was no documentation of application or removal in the medication administration records.

Medication AdministrationD358

The facility failed to administer medications as ordered by a licensed prescribing practitioner for one resident. Specifically, the facility discontinued an anti-hypertensive medication without obtaining a physician's order.

Jul 6, 2020Follow-up
Health CareD 276

The facility failed to implement a physician's order for the daily application of thrombo-embolic deterrent (TED) hose for a resident. A review of medication records showed no documentation of TED hose use, and an onsite observation confirmed the resident was not wearing the prescribed hose.

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References & Resources

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