Willow Creek Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (7 vs median 4.0)
- High staff turnover (58%)
Above average in NC · Below recommended RN staffing · $6,570 in fines
What this means for your family
This facility shows a pattern of inconsistent care quality. While the therapy department receives praise for helping patients recover, families should be extremely cautious regarding medication management and staff responsiveness. We strongly recommend visiting in person and asking specifically how they handle medication administration and communication with families during off-hours.
Google Reviews
Google Reviews
68 reviews on Google“Willow Creek Nursing and Rehabilitation Center receives highly polarized feedback, with families reporting either excellent, compassionate care or severe neglect and unprofessionalism. While some reviewers praise the therapy team and specific nurses for their dedication, a significant number of families report issues with medication management, poor communication, and a lack of responsiveness to patient needs. Prospective families should be aware of the stark contrast in experiences and conduct thorough, in-person visits.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and helpful physical/occupational therapy team
- Select nursing staff noted for compassion
- Effective assistance with insurance and discharge planning
- Cleanliness noted in some recent rehab experiences
Concerns
- Medication management errors and delays (mentioned by 6 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 11 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Understaffing leading to neglect of basic resident needs (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical and occupational therapy teams; how do you coordinate those services with the nursing staff to ensure a smooth recovery?
- 2What specific steps are in place to ensure medications are administered accurately and on a strict schedule?
- 3How does the facility ensure that communication remains clear and consistent between the nursing staff and family members, especially if we have questions after hours?
- 4Could you tell me more about the dining experience and how you ensure meals are both nutritious and appetizing for the residents?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's condition during the night?
- 6How do you manage staffing levels during busy shifts to ensure every resident's basic daily needs and personal care are met promptly?
Personalized based on this facility's data
Key Review Excerpts
“The Nurses and staff are top notch, always there willing to help , they are so encouraging, caring. The pt and ot staff are amazing.”
“The administration, nursing staff and most of the cna's I have encountered are some of the most unfriendly people I have ever seen to be in healthcare.”
“My mom was at Willow Creek for several years with dementia. The staff were very kind and took great care. When she passed, the nurses were very supportive to me and told me stories about her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections, with recurring issues in resident rights, care planning, and medication management across multiple years. The facility shows persistent problems including failure to notify families of resident incidents, medication errors, and maintaining safe living environments. While most deficiencies are reportedly corrected, the pattern of repeat violations and ongoing complaints suggests systemic challenges that families should carefully evaluate before placement.
Mar 19, 2026Routine3
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 13, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 24, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 6, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 6, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 30, 2023Routine4
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Federal Penalties
Fine
Feb 13, 2026
$4,394
Fine
Feb 13, 2026
$4,394
Fine
Dec 6, 2024
$6,570
Ownership & Operations
Who Operates This Facility
Willow Creek Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 19 of 44
Ownership & Management
Owners
Principle it Services, INC.
Owner · Organization
Principle Long Term Care, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit willowcreekrehab.com
Medicare data downloads
Original nursing home datasets
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