Brookdale Chatsworth

This report details a complaint investigation conducted on 09/13/2024 (reported on 08/13/2025) regarding inadequate food service and failure to follow the posted menu. The investigation found both allegations to be unsubstantiated based on interviews and document review. No citations were issued during this visit.

The visit was a Case Management review conducted by the Licensing Program Analyst and Ombudsman. The team met with the Administrator and reviewed the facility's plan for relocating non-ambulatory residents. No deficiencies were issued during this visit.

This complaint investigation report, dated March 12, 2025, found the allegation of sexual abuse substantiated. Multiple critical deficiencies were cited, including failures related to resident rights, administrator qualifications, and failure to follow abuse reporting protocols. The facility was assessed an immediate civil penalty of $500.

The facility underwent a Case Management visit where the team discussed the status of non-ambulatory residents on the second floor. The report notes that no deficiencies were issued during today's visit, although previous concerns regarding the facility operating outside its certificate of occupancy were discussed.

This report details a complaint investigation conducted regarding resident hygiene and care. The allegations concerning bathing needs and soiled conditions were investigated through interviews and observation. All allegations were deemed unsubstantiated at this time, and no deficiencies were issued.

The visit was a Case Management check conducted by LPAs Nadia Shahbazian and Angela Panushkina. The staff met with the Executive Director and conducted a physical plant tour. No deficiencies were issued during this visit.

The Case Management visit was conducted on 12/17/2024. While several safety concerns were noted during the physical plant tour, no formal deficiencies were issued during this visit. The facility was advised to submit a written plan regarding non-ambulatory residents within 24 hours.