Brookdale Chatsworth
Limited public data on Brookdale Chatsworth. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 36 Google reviews
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What this means for your family
This facility is currently in a period of positive transition under new ownership, with many recent families praising the professionalism of the new administrative team. However, you should verify the current consistency of meal quality and closely monitor all billing statements to ensure accuracy, as these were historical pain points.
Google Reviews
Google Reviews
36 reviews on Google“Families should note that this facility has recently undergone a transition from Brookdale to Chatsworth Commons, with recent reviews showing a significant shift toward high praise for new management and staff. While older reviews and some recent outliers mention concerns regarding food quality and billing transparency, many current residents and their families highlight exceptional care, a welcoming atmosphere, and professional admissions support.”
Quality Themes
Tap a score for detailsStrengths
- Professional and empathetic admissions staff
- Warm and attentive nursing and caregiving teams
- Engaging social activities and community events
- Spacious and well-maintained resident rooms
Concerns
- Inconsistent food quality and availability (mentioned by 3 reviewers)
- Administrative and billing discrepancies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management team values feedback from the community; how does the administration typically use resident or family input to improve facility operations?
- 2The resident rooms look lovely and spacious; could you show us how a resident might personalize their space to make it feel like home?
- 3We've heard great things about the social calendar here; what are some of the most popular community events or group activities that residents participate in weekly?
- 4Could you walk us through the process for managing medical needs or responding to an urgent health situation during the overnight hours?
- 5What is the current menu rotation like, and how do you ensure there is always a variety of nutritious meal options available for every mealtime?
- 6How does the billing and administrative team communicate any changes in service costs or monthly statements to the families to ensure everything stays transparent?
Personalized based on this facility's data
Key Review Excerpts
“My experiences at Chatsworth Commons have all been "Too Shelf" and "Superb." Special kudos to the food services staff led by the wonderful Ms. Heather and to Mr. David Trainer, Administrative Services Coordinator, for all his assistance in any matter I required guidance with.”
“My 95 year old father was at Brookdale for 5 months before he passed away. He was also there 10 years ago for a short time recovering from bypass surgery. He had a wonderful experience.”
“We had a terrible experience at Brookdale. Not because of the care - that was decent (nurses and caregivers really good) - but because of the sales and finance team. We requested a shared room and they fuddled the numbers saying they were giving us a single room at the double room rate and then proceeded to charge us for a single room.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Dec 23, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Aug 13, 2025ComplaintClean
This report details a complaint investigation conducted on 09/13/2024 (reported on 08/13/2025) regarding inadequate food service and failure to follow the posted menu. The investigation found both allegations to be unsubstantiated based on interviews and document review. No citations were issued during this visit.
Apr 3, 2025OtherClean
The visit was a Case Management review conducted by the Licensing Program Analyst and Ombudsman. The team met with the Administrator and reviewed the facility's plan for relocating non-ambulatory residents. No deficiencies were issued during this visit.
Mar 12, 2025ComplaintClean
This complaint investigation report, dated March 12, 2025, found the allegation of sexual abuse substantiated. Multiple critical deficiencies were cited, including failures related to resident rights, administrator qualifications, and failure to follow abuse reporting protocols. The facility was assessed an immediate civil penalty of $500.
Mar 5, 2025OtherClean
The facility underwent a Case Management visit where the team discussed the status of non-ambulatory residents on the second floor. The report notes that no deficiencies were issued during today's visit, although previous concerns regarding the facility operating outside its certificate of occupancy were discussed.
Feb 20, 2025ComplaintClean
This report details a complaint investigation conducted regarding resident hygiene and care. The allegations concerning bathing needs and soiled conditions were investigated through interviews and observation. All allegations were deemed unsubstantiated at this time, and no deficiencies were issued.
Jan 23, 2025OtherClean
The visit was a Case Management check conducted by LPAs Nadia Shahbazian and Angela Panushkina. The staff met with the Executive Director and conducted a physical plant tour. No deficiencies were issued during this visit.
Dec 17, 2024OtherClean
The Case Management visit was conducted on 12/17/2024. While several safety concerns were noted during the physical plant tour, no formal deficiencies were issued during this visit. The facility was advised to submit a written plan regarding non-ambulatory residents within 24 hours.
Ownership & Operations
Who Operates This Facility
Summerville at Cobbco INC; Emeritus Corporation
AMANDA MONROY
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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