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Public Google reviewers rate this highly and often mention compassionate and welcoming staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
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Public Google reviewers rate Brookdale Burlington highly. Reviewers highlight: compassionate and welcoming staff, clean and well-maintained environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families generally find Brookdale Burlington to be a welcoming and professional community, with many praising the compassionate staff and the facility's ability to help residents regain mobility and social engagement. However, there are serious, isolated reports of significant declines in care quality and administrative failures regarding move-in commitments.
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Key Review Excerpts
“My mom's adjustment to living there went very smoothly. She has regained mobility, made new friends, and is becoming more engaged and at home there by the day.”
“When we contacted Brookdale Burlington, Stephanie Franklin arranged tours for us on both the Memory Care and Assisted Living sides of their business. She did a superb job of answering all our questions, and has remained in contact with us as the family works through this process.”
“I have taken pictures of each time I go there and have seen a big decline in the care that my friend has received. all of the good nurses are gone. she sits in her room in soiled underwear and has not had a bath at all this week.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that the preparation and administration of medications and treatments were in accordance with physician orders and facility policies. This included a need for retraining medication aides on the 6 rights of medication administration and improving the tracking of new physician orders.
The facility failed to ensure therapeutic diets were served as ordered for 3 out of 9 sampled residents. Specifically, residents were not receiving their prescribed carbohydrate-controlled, finger food, or 2gram sodium diets as required by physician orders.
The facility failed to ensure therapeutic diets were served as ordered for 3 of 9 sampled residents. Specifically, Resident #1 was served a breakfast containing grape jelly and orange juice that did not adhere to their physician-ordered carbohydrate-controlled diet.
The facility failed to maintain the kitchen, dining, and food storage areas in a clean and orderly condition. Specific issues included grease and food buildup on the stove, oven, and fryer, as well as dirt, dust, and grime on the refrigerator, freezer, ice machine, and air conditioning unit. Additionally, sinks and door handles were found to be dirty with visible food particles and liquid drips.
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27 reviews from families & visitors
NC DHSR — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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