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Public Google reviewers rate this highly and often mention compassionate and professional staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
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Public Google reviewers rate Brookdale Burlington AL (nc) highly. Reviewers highlight: compassionate and professional staff, clean and well-maintained environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Brookdale Burlington can expect a warm, welcoming environment characterized by a highly praised, compassionate staff and a clean, inviting facility. While many residents thrive through engaging activities and professional care, one reviewer reported a significant decline in hygiene and medication management, and another experienced a sudden admission reversal.
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Key Review Excerpts
“My mom's adjustment to living there went very smoothly. She has regained mobility, made new friends, and is becoming more engaged and at home there by the day.”
“We were told that my dad was accepted, we paid the deposit, started moving in furniture and had plans to officially move him in in 3 days...and we were told that they were no longer going to accept him.”
“I am helped with my meds, fed good meals, and lots of arts and crafts, even classes to improve myself, and round the clock nurses to take care of me.”
Source: NC Division of Health Service Regulation
The facility failed to maintain a clean and orderly environment free from hazards due to unsecured oxygen tanks in a resident's room. Specifically, five large and two small oxygen cylinders were found unsecured on the floor, violating safety protocols requiring cylinders to be secured in a rack or stand to prevent tipping.
The facility failed to ensure food services complied with sanitary standards for storage and preparation. Observations revealed dirty floors and shelves in the walk-in cooler, including dried liquid, debris, and green buildup. Additionally, significant ice buildup was found in the walk-in freezer, contaminating items such as ice cream and cardboard.
The facility failed to ensure food services complied with sanitation rules regarding the storage and preparation of food. Specifically, observations revealed dirty floors and shelves in the walk-in cooler, as well as significant ice build-up on the shelves and floor of the walk-in freezer.
The facility failed to provide adequate supervision for Resident #1, resulting in unwitnessed falls over a three-month period. Despite the resident being a high fall risk due to dementia and being totally dependent for transfers, staff failed to respond to the resident's call for help in a timely manner. Specifically, the medication aide's pager failed to indicate a call for assistance until the battery was removed and reinserted.
The facility failed to provide adequate supervision for a resident based on their assessed needs and care plan. This failure resulted in five unwitnessed falls for one resident within a three-month period. The resident was identified as a high fall risk due to dementia, incontinence, and being non-ambulatory.
The facility failed to maintain clean and orderly kitchen, dining, and food storage areas. Specific issues included grease and food buildup in the oven and deep fryer, dirty floors in the walk-in refrigerator, and various food items in dry storage and the refrigerator that were not properly dated or labeled.
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27 reviews from families & visitors
NC DHSR — View Official Record
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