Brookdale Burlington AL (nc)
Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
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What this means for your family
This facility is a strong candidate if you value a warm, community-oriented atmosphere and a staff that excels at social engagement. However, because of a past report of significant care decline and a sudden admission reversal, you should specifically ask for references regarding recent nursing consistency and confirm the finality of your admission contract before paying deposits.
Google Reviews
Google Reviews
27 reviews on Google“Families considering Brookdale Burlington can expect a warm, welcoming environment characterized by a highly praised, compassionate staff and a clean, inviting facility. While many residents thrive through engaging activities and professional care, one reviewer reported a significant decline in hygiene and medication management, and another experienced a sudden admission reversal.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional staff
- Clean and well-maintained environment
- Engaging activities and social programs
- Welcoming and supportive admission process
Concerns
- Inconsistency in care quality and hygiene
- Sudden reversal of admission decisions
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how welcoming and supportive the admission process is here; could you walk us through what the first few weeks of transition look like for a new resident?
- 2Since we know how much you value a clean and well-maintained environment, could you tell us about your daily housekeeping and hygiene protocols for the resident rooms?
- 3What are some of the favorite social programs or engaging group activities that residents currently enjoy during the week?
- 4How does the care team ensure that the high level of professional service remains consistent for every resident, especially during shift changes?
- 5In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for getting help to a resident?
- 6We noticed the staff is often described as very compassionate; how do you foster that culture of care among the newer members of your team?
Personalized based on this facility's data
Key Review Excerpts
“My mom's adjustment to living there went very smoothly. She has regained mobility, made new friends, and is becoming more engaged and at home there by the day.”
“We were told that my dad was accepted, we paid the deposit, started moving in furniture and had plans to officially move him in in 3 days...and we were told that they were no longer going to accept him.”
“I am helped with my meds, fed good meals, and lots of arts and crafts, even classes to improve myself, and round the clock nurses to take care of me.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 26, 2025Follow-up
The facility failed to maintain a clean and orderly environment free from hazards due to unsecured oxygen tanks in a resident's room. Specifically, five large and two small oxygen cylinders were found unsecured on the floor, violating safety protocols requiring cylinders to be secured in a rack or stand to prevent tipping.
Dec 22, 2023Follow-up
The facility failed to ensure food services complied with sanitary standards for storage and preparation. Observations revealed dirty floors and shelves in the walk-in cooler, including dried liquid, debris, and green buildup. Additionally, significant ice buildup was found in the walk-in freezer, contaminating items such as ice cream and cardboard.
Nov 22, 2023Follow-up
The facility failed to ensure food services complied with sanitation rules regarding the storage and preparation of food. Specifically, observations revealed dirty floors and shelves in the walk-in cooler, as well as significant ice build-up on the shelves and floor of the walk-in freezer.
Mar 10, 2022Follow-up
The facility failed to provide adequate supervision for a resident based on their assessed needs and care plan. This failure resulted in five unwitnessed falls for one resident within a three-month period. The resident was identified as a high fall risk due to dementia, incontinence, and being non-ambulatory.
Mar 10, 2022Follow-up
The facility failed to provide adequate supervision for Resident #1, resulting in unwitnessed falls over a three-month period. Despite the resident being a high fall risk due to dementia and being totally dependent for transfers, staff failed to respond to the resident's call for help in a timely manner. Specifically, the medication aide's pager failed to indicate a call for assistance until the battery was removed and reinserted.
Mar 1, 2019Other
The facility failed to maintain clean and orderly kitchen, dining, and food storage areas. Specific issues included grease and food buildup in the oven and deep fryer, dirty floors in the walk-in refrigerator, and various food items in dry storage and the refrigerator that were not properly dated or labeled.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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