Brook Stone Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in NC · Below recommended RN staffing · $18,600 in fines · Very few deficiencies
What this means for your family
While many families report a warm, family-like environment, there are serious, recurring reports of inconsistent medical care and hygiene issues. We strongly recommend that you conduct frequent, unannounced visits and closely monitor wound care and daily hygiene to ensure your loved one receives the consistent attention they deserve.
Google Reviews
Google Reviews
32 reviews analyzed“Brook Stone Living Center presents a deeply divided experience for families, with many praising the staff's kindness and attentiveness while others report severe neglect and unprofessional behavior. While some families feel their loved ones are treated like family, multiple reports of poor wound care, hygiene issues, and dismissive attitudes suggest significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Warm, friendly, and attentive nursing staff
- Personalized care for long-term residents
- Clean and well-maintained environment
- Effective admissions and social work coordination
Concerns
- Inconsistent or negligent medical care, particularly regarding wounds and hygiene (mentioned by 3 reviewers)
- Unprofessional or dismissive staff attitudes (mentioned by 3 reviewers)
- Facility infrastructure is aging and requires ongoing maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has been working to improve communication; what is your standard process for keeping families updated on changes in a resident's health or care plan?
- 2Given that wound care and hygiene are critical for long-term health, could you walk me through your daily protocols for monitoring skin integrity and personal grooming?
- 3I see the building has some history to it; what is your current plan for ongoing facility maintenance and infrastructure updates to ensure a comfortable living environment?
- 4How does your nursing team coordinate with outside specialists to ensure that medication management is accurate and consistent for residents?
- 5I appreciate that your team is active in responding to feedback; how do you foster a culture of professionalism and responsiveness among your staff when families have concerns?
- 6What kind of daily social or enrichment activities do you offer to help residents feel engaged and part of the Brook Stone community?
Personalized based on this facility's data
Key Review Excerpts
“From the moment we walked in for a tour, through my Dad's stay in long term care, and during his passing, we were welcomed with open arms and treated like family.”
“When we received him, his bedsore was way worse than they said it was and he had no dressing on the wound, we were all stunned including the hospice nurses. This kind of care is unacceptable.”
“Something has seriously deteriorated at this facility in recent months. Whether due to new management or staffing issues, the decline is undeniable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brook Stone Living Center has faced serious issues including a complaint about abuse/neglect protection and families have filed reports about safety hazards and living conditions. The facility shows recurring problems with care planning and assessments, safety hazards, and building/fire safety systems across multiple surveys. While most deficiencies have been corrected, some recent issues from 2025 are still being addressed through correction plans.
Jun 4, 2025Routine1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 4, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 1, 2024Routine15
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 25, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 20, 2023Routine13
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Federal Penalties
Fine
Aug 25, 2023
$18,600
Ownership & Operations
Who Operates This Facility
Brook Stone Living Center
for profit
Ownership & Management
Owners
Campbell, Hugh
Owner
Miller, Zachary
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit brookstonelc.com
Medicare data downloads
Original nursing home datasets
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