Riverstone
Reviewer concerns include severe cleanliness and pest issues — investigate before committing.
based on 9 Google reviews
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What this means for your family
Extreme caution is advised due to documented reports of medical negligence and poor sanitary conditions. If you choose to tour this facility, you must specifically investigate their emergency response protocols and pest control measures.
Google Reviews
Google Reviews
9 reviews on Google“Families should approach this facility with extreme caution due to severe allegations of medical negligence, lack of proper training, and significant cleanliness issues including pest infestations. While a few reviewers offer brief praise, the most detailed feedback warns of life-threatening delays in emergency response and a lack of professional care.”
Quality Themes
Tap a score for detailsStrengths
- Occasional positive mentions of care quality from community witnesses
Concerns
- Severe cleanliness and pest issues
- Medical negligence and delayed emergency response
- Unprofessional or undertrained staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk me through your daily cleaning and housekeeping schedule to ensure the living spaces stay fresh and well-maintained?
- 2What specific protocols do you have in place to ensure staff are fully trained and prepared for the unique needs of each resident?
- 3In the event of a medical emergency after hours, what is the exact process for getting immediate assistance and notifying the family?
- 4How does the care team communicate important updates or changes in a resident's health to us to ensure we are always in the loop?
- 5What kind of daily activities or social outings do you organize to help residents stay engaged with the community?
- 6How do you manage pest control and facility maintenance to ensure a comfortable and hygienic environment for everyone?
Personalized based on this facility's data
Key Review Excerpts
“When my father first complained of chest pains, help should have been called. He was told that he would have to wait. Turns out, he was having a massive heart attack. Negligence! Is what this is.”
“This place is filthy!!! The roaches are almost running the business, then they had the nerve to spray the room were my Mom had to sleep in that night.”
“The staff is very rude and don’t seem properly trained to care for anyone”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 21, 2024Complaint
The facility failed to maintain a safe and clean environment free of hazards. Specific issues included damaged walls, broken baseboards, and the presence of roaches and dead bugs in resident rooms and community bathrooms. Additionally, maintenance issues such as leaking toilets and water damage were observed.
Mar 21, 2024Complaint
The facility failed to maintain a safe and clean environment free of hazards, specifically regarding damaged walls, baseboards, and roach activity. Observations in resident rooms revealed dirty bathroom fixtures, leaking toilets, water damage to doors, and debris including dead bugs. Additionally, the facility's cleaning schedule omitted certain rooms, and maintenance for a known toilet leak had been delayed for several months.
Dec 3, 2021Follow-up
The facility failed to follow infection control guidelines by not wiping insulin vials and pens with alcohol prior to drawing up or applying needles. Observations showed 4 out of 4 opportunities where the medication aide failed to disinfect the insulin delivery devices, increasing the risk of cross-contamination.
The facility's medication administration policy lacked instructions on how to prepare insulin, and the infection control policy lacked specific instructions regarding injections or insulin administration. This lack of guidance contributed to the failure to maintain sanitary practices during medication passes.
Dec 3, 2021Follow-up
The facility failed to follow infection control guidelines by not wiping insulin vials and pens with alcohol prior to administration. During a medication pass, the Resident Care Coordinator/medication aide failed to disinfect insulin delivery devices in 4 out of 4 observed opportunities. Additionally, the facility's medication administration and infection control policies lacked specific instructions regarding insulin preparation and injection protocols.
Sep 2, 2021Follow-up
The facility failed to maintain a clean and orderly environment free of hazards. Specific issues included soiled resident rooms and bathrooms with dirt, debris, and bodily fluids, as well as broken or malfunctioning doors that posed safety risks to residents.
Sep 2, 2021Follow-up
The facility failed to maintain the home in an uncluttered, clean, and orderly manner, free of all obstructions and hazards.
The facility failed to comply with staffing regulations regarding the specific duties and limitations of aides, particularly concerning the performance of housekeeping tasks during certain hours.
The facility failed to assure proper referral and follow-up processes as required by health care regulations.
Jun 17, 2021Complaint
The facility failed to maintain a clean and hazard-free environment in residents' rooms and bathrooms. Specific issues included a broken mirror in room 122, a broken heating unit vent cover in room 134, and stained linens. Additionally, historical inspection data indicated issues with uncleaned mattresses and cluttered personal care items.
Jun 17, 2021Complaint
The facility failed to maintain a clean and hazard-free environment in residents' rooms and bathrooms. Specific issues included a broken mirror in room 122, a broken heating unit vent cover in room 134, and stained linens. Additionally, historical inspection data indicated issues with dirty mattresses and cluttered personal care items.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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