Bristol Health & Rehab Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 54 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (25 vs median 8.0)
Bottom 25% in PA · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in COMMUNICARE HEALTH chain · $418,359 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility's rehab therapy team is frequently praised for helping patients regain mobility, making it a potential option for short-term recovery. However, families must be vigilant regarding basic care; multiple reviewers have reported issues with cleanliness and slow response times. We strongly recommend visiting in person during off-hours to observe staffing levels and hygiene standards before making a decision.
Google Reviews
Google Reviews
54 reviews on Google“Bristol Health & Rehab Center (often referred to as Silver Lake) receives highly polarized feedback, with some families praising the admissions team and rehab staff, while others report serious concerns regarding hygiene and neglect. While long-term residents and rehab patients often highlight positive interactions with specific staff members, multiple reviewers have raised alarms about facility cleanliness, slow response times, and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional admissions staff
- Effective physical and occupational therapy teams
- Supportive environment for long-term residents
- Responsive to specific dietary or care adjustments
Concerns
- Facility cleanliness and odors (urine/feces) (mentioned by 4 reviewers)
- Slow or unresponsive nursing staff/call bells (mentioned by 5 reviewers)
- Understaffing and lack of attention to basic needs (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a high volume of residents; what specific protocols are in place to ensure call bells are answered promptly and that residents' basic needs are met in a timely manner?
- 2Given the recent feedback regarding facility environment, could you walk me through your daily deep-cleaning schedule and how you manage odor control in the common areas and resident rooms?
- 3I see your therapy teams are highly regarded; how do they coordinate with the nursing staff to ensure that a resident’s physical progress is maintained during their daily care routine?
- 4Communication is very important to our family; what is the best way for us to get consistent updates on our loved one’s health status, and what is your typical turnaround time for returning family inquiries?
- 5Could you describe the daily activity schedule and how you encourage residents to participate in social engagement to ensure they feel supported and active throughout the week?
- 6In the event of a medical emergency or a sudden change in condition, what is your process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My mother was taken to Silver Lake for end of life care , She was treated respectfully and with great care . The nursing staff made sure my mother was comfortable at all times.”
“I arrived here in November 2022 with an infection in my leg and not much hope about my future... I'm now walking with a walker 500 ft at a time unassisted I am going to have a full recovery thanks to all the staff here at Silver Lake, they are all top notch.”
“They are not getting the meds to him on time, he was sitting in a bed with dried urine on the sheets for two days and there is a dead mouse in his room!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 35 complaints triggering federal inspections, resulting in 63 total deficiencies across care planning, quality of care, and nutrition services. Recent concerns include recurring safety hazards, inadequate care planning, and food service problems, with some issues like safety violations appearing multiple times in 2024. While the facility reports correcting deficiencies, the pattern of repeated complaints about basic care standards warrants careful evaluation during your visit.
Jul 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 30, 2025Complaint8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 26, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Oct 30, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Oct 9, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jul 18, 2025
$10,628
Fine
Oct 30, 2024
$105,996
Fine
Jul 23, 2024
$312,363
Ownership & Operations
Who Operates This Facility
Bristol Health & Rehab Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 120 of 121 (Worst)
Ownership & Management
Owners
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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