Masonic Village at Burlington
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 169 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 7)
Bottom 25% in NJ · Meets national RN staffing standard · Above recommended total nurse staffing · $86,411 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
Masonic Village has a highly professional admissions team and a beautiful campus, making it a popular choice for independent living and rehab. However, families should be aware of significant reports regarding weekend staffing levels and inconsistent communication. We strongly recommend visiting during a weekend to observe response times and asking specifically about their medication management protocols for short-term rehab patients.
Google Reviews
Google Reviews
169 reviews on Google“Masonic Village at Burlington is widely praised for its clean, well-maintained facilities and a dedicated staff that many families describe as compassionate and professional. While the community is highly regarded for its independent living and rehab services, some families have raised serious concerns regarding inconsistent communication, weekend staffing shortages, and occasional lapses in basic care for short-term rehab patients.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facilities
- Compassionate and attentive nursing staff
- Effective and supportive rehab therapy team
- Helpful and transparent admissions/marketing department
Concerns
- Understaffing and slow response times on weekends (mentioned by 3 reviewers)
- Poor communication and lack of transparency from management/social workers (mentioned by 4 reviewers)
- Poor food quality and cold meal delivery (mentioned by 3 reviewers)
- Inconsistent hygiene and basic care for rehab patients (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is active in responding to online feedback; how do you use that resident and family input to improve daily operations?
- 2Given the current CMS health inspection rating, what specific steps is the leadership team taking to address those findings and improve quality of care?
- 3Some families have mentioned challenges with communication from management and social workers; what is the best way for us to stay updated on our loved one's care plan?
- 4How do you ensure that residents receive consistent attention and hygiene support, particularly during the weekend shifts?
- 5We’ve heard mixed things about the dining experience; could you walk us through how meals are prepared and delivered to ensure they arrive at the right temperature?
- 6What protocols are in place for medication management to ensure accuracy and timeliness for residents?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is so attentive and careful with my mom. The doctors explain what they're doing and what their plan is in a manner that is easy to understand.”
“The weekend help is really challenging. They don’t answer my call right away. They don’t know what to do. The food is horrible. The kitchen should be really review.”
“They nearly killed my mom by giving her meds she wasn’t prescribed by her surgeon. She went there for rehab after a surgery. Fell out of bed 2 times in less than 24 hours the nursing supervisors just argue with you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Masonic Village at Burlington has concerning patterns with families filing complaints that triggered 6 deficiencies, including recent uncorrected issues with resident rights and abuse reporting procedures. The facility shows recurring problems with safety hazards, fire safety systems, and dietary management across multiple surveys, though most violations have been corrected. Visit cautiously and ask specifically about their complaint resolution process and current safety protocols.
Jan 28, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 28, 2025Routine15
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Mar 28, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Oct 15, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Jun 30, 2023Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 20, 2021Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Fine
Mar 28, 2025
$141,592
Fine
Oct 15, 2024
$86,411
Ownership & Operations
Who Operates This Facility
Masonic Village at Burlington
nonprofit
Ownership & Management
Owners
Masonic Charity Foundation of New Jersey
Owner · Organization
Hacker, Douglas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
169 reviews from families & visitors
Official Website
Visit njmasonic.org
Medicare data downloads
Original nursing home datasets
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