Generations Oakton Pavillion
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Below average in IL · Meets national RN staffing standard · Above average staffing · Below chain average · $246,873 in fines · Very few deficiencies · Abuse citation
What this means for your family
The facility excels in resident engagement through its activities team and provides a supportive environment for memory care. However, families should be vigilant regarding room cleanliness and administrative communication; we recommend conducting a thorough tour of the specific room your loved one will occupy and asking for clear protocols on how medical appointments and care plan updates are managed.
Google Reviews
Google Reviews
33 reviews on Google“Generations Oakton Pavillion receives polarized feedback, with many families praising the dedicated activities team and compassionate nursing staff, particularly in the memory care unit. However, significant concerns persist regarding facility cleanliness, aging furniture, poor food quality, and inconsistent communication from administrative and case management staff.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and compassionate activities team
- Attentive memory care nursing staff
- Positive, friendly atmosphere reported by some residents
- Responsive to specific resident needs
Concerns
- Poor facility cleanliness and aging furniture (mentioned by 3 reviewers)
- Inconsistent communication and administrative follow-through (mentioned by 2 reviewers)
- Subpar food quality and unappealing meal choices (mentioned by 2 reviewers)
- Reports of neglect and understaffing leading to safety issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility is quite large with 275 residents; how do you ensure that administrative communication remains consistent and responsive for families?
- 2Could you walk me through your current protocols for maintaining room cleanliness and refreshing furniture, as we want to ensure a comfortable living environment?
- 3Given the feedback regarding meal variety, what steps are you taking to improve the dining experience and offer more appealing, nutritious choices for residents?
- 4With the current staffing levels, what specific systems do you have in place to ensure that residents receive timely assistance and consistent care throughout the day and night?
- 5I see that your activities team is highly regarded; could you share some examples of how they tailor programs to keep residents engaged and active?
- 6How does your nursing staff handle medical emergencies or changes in a resident's condition during overnight hours to ensure safety?
Personalized based on this facility's data
Key Review Excerpts
“The staff there is so attentive, caring and courteous. They also do a great job with keeping everything clean and sanitized. A special shout out to Cindy, Marian, Daisy, Mary, Kevin and Taras you have helped to make this journey easier.”
“Private bathroom smelled horribly of urine (family member was not incontinent by any means). Told staff and they actually had someone come clean it however (see pictures) furniture is disgusting. Bedding changes are typically changed after 3 days from me asking every time I visit which is at least twice a week.”
“Mother fell out of bed and was lying on floor for hrs. before found. Patient care is terrible. Had to be taken to er several times now due to negligent and under staffing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 19 complaints triggering federal inspections, with recurring issues in accident prevention, bladder and bowel care, and wound care that persist across multiple surveys. The facility has faced serious deficiencies including abuse protection failures and inadequate nutrition, though all violations have reportedly been corrected. Given the high volume of family complaints and repeated safety issues, thorough questioning during any visit is essential.
Mar 25, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 25, 2026Complaint2
Environmental Deficiencies
Provide enough power supply for lighting all entrances and exits; equipment for fire detection and alarm systems, and extinguishers.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 24, 2026Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 13, 2025Complaint3
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jan 16, 2025
$70,389
Payment Denial
Jan 16, 2025
20-day denial
Fine
Aug 22, 2024
$45,120
Payment Denial
May 20, 2024
16-day denial
Fine
May 20, 2024
$89,880
Fine
Dec 8, 2023
$41,484
Payment Denial
Dec 8, 2023
34-day denial
Payment Denial
Aug 25, 2023
2-day denial
Ownership & Operations
Who Operates This Facility
Generations Oakton Pavillion
for profit
Chain Affiliation
Generations Healthcare Network
7 facilities nationwide
Chain avg rating: 3.8/5 · Rank 31 of 33
Ownership & Management
Owners
Barrish Group Limited Partnership
Owner · Organization
Barrish, Burton
Owner
Barrish, Juliana
Owner
Gesualdo, Mary
Owner
Gesualdo, Ralph
Owner
Kozin, David
Owner
Kozin, Renee
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit generationsoakton.com
Medicare data downloads
Original nursing home datasets
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