Brickyard Healthcare - Valparaiso Care Center
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
While the memory care unit receives high praise for its compassionate staff, the facility has faced serious, recurring allegations of neglect and failure to provide promised physical therapy. If you are considering this location, we strongly recommend conducting an unannounced visit and asking specifically about their current nurse-to-patient ratios and the process for escalating concerns when call lights are ignored.
Google Reviews
Google Reviews
44 reviews on Google“Brickyard Healthcare - Valparaiso Care Center receives highly polarized feedback, with some families praising the compassionate, family-like atmosphere and attentive care, while others report severe neglect and staffing failures. Critical concerns frequently involve a lack of physical therapy, slow response times to call lights, and poor communication from nursing staff. While some visitors find the facility clean and welcoming, others describe the building as outdated, dirty, and poorly managed.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Strong memory care support
- Helpful and empathetic administrative leadership
- Clean and well-maintained common areas
Concerns
- Lack of physical therapy and medical neglect (mentioned by 5 reviewers)
- Slow response times to call lights and patient needs (mentioned by 5 reviewers)
- Outdated and poorly maintained facilities (mentioned by 4 reviewers)
- Poor communication from staff regarding patient status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how does that commitment to communication translate into keeping families updated on their loved one's daily health status?
- 2With the current staffing rating, what specific protocols do you have in place to ensure call lights are answered promptly and resident needs are met in a timely manner?
- 3Several families have expressed interest in more robust physical therapy options; could you walk me through how your facility currently manages rehabilitation and ongoing medical care needs?
- 4I see your memory care program is highly regarded; how do you integrate those residents into the broader daily activities and social life of the facility?
- 5Regarding medication management, what systems do you have in place to ensure accuracy and consistency for residents with complex health needs?
- 6While the common areas are well-maintained, some families have mentioned the living quarters feel a bit outdated; are there any planned updates or renovations to the resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“My niece and I felt so fortunate that my brother was here. We always knew he was in good hands. There’s no doubt in my mind that he lived much longer with brain cancer due to the awesome care he received here.”
“The building is old, could use updating. The people that work there are wonderful! They really do cate about their clients! My mom has been there almost 2 yrs in the memory care unit. I receive calls whenever they notice changes in her behavior, gets a bruise, change meds.”
“She laid in bed for over 30 minutes yelling for and aid or a nurse because her bed adjuster and call button fell. I had to call the building to have them go help her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 17 deficiencies across 3 surveys, with families filing 2 complaint-triggered reports about medical testing delays and record-keeping issues. Problems repeatedly appear in care planning, treatment quality, and medication management, with treatment quality issues persisting across all three surveys despite correction claims. While all deficiencies show correction dates, the recurring patterns suggest ongoing care coordination challenges.
Jul 25, 2025Routine5
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 25, 2025Complaint2
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 4, 2024Routine4
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 15, 2023Routine6
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Brickyard Healthcare - Valparaiso Care Center
for profit
Chain Affiliation
Brickyard Healthcare
23 facilities nationwide
Chain avg rating: 2.5/5 · Rank 3 of 23
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit brickyardhc.com
Medicare data downloads
Original nursing home datasets
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