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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 172 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 2 findings in latest survey
Boswell Transitional Care of Cascadia has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy teams and compassionate and attentive nursing and cna staff. Review the component ratings and current source records before deciding.
Boswell Transitional Care of Cascadia receives polarized feedback, with many patients praising the therapy and nursing staff for their dedication and effectiveness in recovery. However, significant concerns exist regarding administrative follow-through, poor communication from case management, and inconsistent quality of food and facility cleanliness. Families should be aware that while clinical outcomes are often reported as positive, the discharge planning and social services departments are frequent sources of frustration.
Quality Themes
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Concerns
Rating Trends
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Distribution · 173 analyzed
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Key Review Excerpts
“My stay at Boswell Transitional was a great experience. I have stayed at many rehab facilities and I will say that this one is my favorite. I needed the OT and PT desperately to get back to where I was prior to being sick.”
“The nurses are nice as are most of the CNAs, but I am beyond disgusted with the case worker and social worker at this facility. Expecting them to do the jobs they get paid to do is like pulling teeth.”
“My 94 yr old mom who has Alzheimer’s is there and on the 12th day I still hadn’t heard from the Doctor. I found out that the doctors don’t talk to the family until you request it through the nurses.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has 16 deficiencies across three years, with one complaint from families regarding protection of residents' belongings. The most recurring issues involve fire safety systems, resident assessments, and food service quality. All deficiencies have correction dates, though smoke door problems reappeared in 2025 after initial correction in 2022, suggesting potential maintenance challenges families should inquire about.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Source: AZ State Licensing Agency
The complaint survey was conducted on September 19, 2025 with the investigation of intake #00144479 and 00144529. There were no deficiencies cited:
The complaint survey was conducted on September 08, 2025, with the investigation of intake #00142018 and #00142144 . Therewere no deficiencies cited:
An onsite survey for a modification application for ventilator services for 44 beds, also adding bedside dialysis for 115 beds. This survey was completed on June 25, 2025.
Violation cited
The State compliance survey was conducted on May 6, 2025 through May 9, 2025, in conjunction with the investigation of Complaints #AZ00209901, AZ00210120, AZ00214297, AZ00215007, AZ00215517, AZ00216424, AZ00218863,AZ00222668, AZ00222792, 00121604, 00121603, and 00126284. The following deficiences were cited:
Violation cited
Violation cited
Violation cited
Violation cited
The complaint survey was conducted on March 19, 2025, with the investigation of intake #s: 00121606, AZ00211516 and AZ00214941. There were no deficiencies were cited:
A complaint survey was conducted on February 6, 2025 for the investigation of intake # AZ00222482. There were no deficiencies cited.
An onsite complaint survey was conducted on September 16, 2024 for the investigation of intake # AZ00215434. There were no deficiencies cited.
Boswell Transitional Care of Cascadia
for profit
Cascadia Healthcare
45 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 43 (Highest rating)
Owners
Cascadia Arizona Operations, LLC
Owner · Organization
Cascadia Hc Group LLC
Owner (parent company) · Organization
Cascadia Healthcare LLC
Owner (parent company) · Organization
Cascadia Holdco LLC
Owner (parent company) · Organization
Hammond, Owen
Owner (parent company)
Laforte, Stephen
Owner (parent company)
Nelson, Timothy
Owner (parent company)
Key personnel
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