Boswell Transitional Care of Cascadia
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 160 Google reviews
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What this means for your family
This facility has a highly regarded therapy team that can be instrumental in recovery, but families should be prepared to be very hands-on. You must actively manage the discharge process and follow up daily with case management, as communication and administrative follow-through are the most significant weaknesses identified by multiple families.
Google Reviews
Google Reviews
160 reviews on Google“Boswell Transitional Care of Cascadia receives polarized feedback, with many patients praising the therapy and nursing staff for their dedication and effectiveness in recovery. However, significant concerns exist regarding administrative follow-through, poor communication from case management, and inconsistent quality of food and facility cleanliness. Families should be aware that while clinical outcomes are often reported as positive, the discharge planning and social services departments are frequent sources of frustration.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive nursing and CNA staff
- Clean, bright facility environment
- Strong focus on patient mobility and recovery goals
Concerns
- Poor communication and unresponsiveness from case management and social services (mentioned by 9 reviewers)
- Consistently low-quality, cold, or inappropriate food (mentioned by 8 reviewers)
- Understaffing leading to delayed call light responses and hygiene issues (mentioned by 7 reviewers)
- Lack of follow-through on discharge planning and home care arrangements (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 161 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those recovery goals into the daily routine for residents?
- 2Could you walk me through the process for family members to get updates on care, and who is the best point of contact if we have questions about discharge planning or social services?
- 3We understand that dining is a major part of the resident experience; what steps are you taking to improve the quality and temperature of the meals served?
- 4With the facility having 115 residents, how do you manage call light response times to ensure that everyone’s needs are met promptly throughout the day and night?
- 5I see that the facility actively responds to feedback online; how do you use that input to make tangible improvements to the care provided?
- 6Since memory care is a specialized area, what specific training and activities do you offer to ensure residents in that unit feel engaged and supported?
Personalized based on this facility's data
Key Review Excerpts
“My stay at Boswell Transitional was a great experience. I have stayed at many rehab facilities and I will say that this one is my favorite. I needed the OT and PT desperately to get back to where I was prior to being sick.”
“The nurses are nice as are most of the CNAs, but I am beyond disgusted with the case worker and social worker at this facility. Expecting them to do the jobs they get paid to do is like pulling teeth.”
“My 94 yr old mom who has Alzheimer’s is there and on the 12th day I still hadn’t heard from the Doctor. I found out that the doctors don’t talk to the family until you request it through the nurses.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 16 deficiencies across three years, with one complaint from families regarding protection of residents' belongings. The most recurring issues involve fire safety systems, resident assessments, and food service quality. All deficiencies have correction dates, though smoke door problems reappeared in 2025 after initial correction in 2022, suggesting potential maintenance challenges families should inquire about.
May 9, 2025Routine3
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Mar 23, 2023Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Mar 17, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Sep 19, 2025ComplaintCleanReport
The complaint survey was conducted on September 19, 2025 with the investigation of intake #00144479 and 00144529. There were no deficiencies cited:
Sep 8, 2025ComplaintCleanReport
The complaint survey was conducted on September 08, 2025, with the investigation of intake #00142018 and #00142144 . Therewere no deficiencies cited:
Jun 25, 2025OtherCleanReport
An onsite survey for a modification application for ventilator services for 44 beds, also adding bedside dialysis for 115 beds. This survey was completed on June 25, 2025.
May 13, 2025Other
Violation cited
May 6, 2025Complaint
The State compliance survey was conducted on May 6, 2025 through May 9, 2025, in conjunction with the investigation of Complaints #AZ00209901, AZ00210120, AZ00214297, AZ00215007, AZ00215517, AZ00216424, AZ00218863,AZ00222668, AZ00222792, 00121604, 00121603, and 00126284. The following deficiences were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Mar 19, 2025ComplaintCleanReport
The complaint survey was conducted on March 19, 2025, with the investigation of intake #s: 00121606, AZ00211516 and AZ00214941. There were no deficiencies were cited:
Feb 6, 2025ComplaintCleanReport
A complaint survey was conducted on February 6, 2025 for the investigation of intake # AZ00222482. There were no deficiencies cited.
Sep 16, 2024ComplaintCleanReport
An onsite complaint survey was conducted on September 16, 2024 for the investigation of intake # AZ00215434. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Boswell Transitional Care of Cascadia
for profit
Chain Affiliation
Cascadia Healthcare
44 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 43 (Best)
Ownership & Management
Owners
Cascadia Arizona Operations, LLC
Owner · Organization
Cascadia Hc Group LLC
Owner (parent company) · Organization
Cascadia Healthcare LLC
Owner (parent company) · Organization
Cascadia Holdco LLC
Owner (parent company) · Organization
Hammond, Owen
Owner (parent company)
Laforte, Stephen
Owner (parent company)
Nelson, Timothy
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
160 reviews from families & visitors
Official Website
Visit boswelltc.com
Medicare data downloads
Original nursing home datasets
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