Peoria Post Acute and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy department. Still worth an in-person visit.
based on 550 Google reviews
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What this means for your family
While this facility offers an excellent rehabilitation therapy program and a modern environment, the recurring reports of neglect and slow response times are serious red flags. If you choose this facility, you must be prepared to advocate daily for your loved one, specifically regarding medication schedules and hygiene, and we strongly recommend visiting during evening hours to assess staffing levels yourself.
Google Reviews
Google Reviews
550 reviews on Google“Peoria Post Acute and Rehabilitation presents a starkly divided experience for families. While many reviewers praise the facility's cleanliness, modern aesthetic, and effective rehabilitation therapy team, a significant number of families report severe neglect, including ignored call lights, poor hygiene, and medication management errors. Families considering this facility should weigh the high-quality therapy services against consistent reports of understaffing and inadequate basic care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy department
- Clean, modern, and well-maintained facility
- Welcoming and professional front-office and social services staff
- Strong communication from specific nursing and therapy leads
Concerns
- Slow or ignored call light response times (mentioned by 12 reviewers)
- Poor hygiene and lack of basic patient care (showering, oral care, changing) (mentioned by 10 reviewers)
- Medication management errors and delays (mentioned by 7 reviewers)
- Understaffing, particularly during evening and night shifts (mentioned by 6 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 182 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your therapy department is highly regarded; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2With your current staffing levels, what is the standard protocol for responding to call lights, and how do you ensure residents receive timely assistance during evening and night shifts?
- 3Can you walk me through your process for medication management to ensure accuracy and prevent delays for residents?
- 4I see you actively engage with feedback online; how does that input from families help you improve the quality of daily personal care, such as hygiene and oral care assistance?
- 5Given the recent focus on staffing, what measures are in place to ensure that every resident receives consistent, compassionate attention from the nursing team?
- 6What specific activities or social programs do you offer to keep residents engaged and connected throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The day shift was OK, but the evenings were Hell. 2-4 hours to get anyone to respond after hitting a call button. They shut it off at the station as to seem like they responded.”
“My dad was recently transferred here, the staff in wing 4 has been very rude. We’ve complained a few times but nothing has been done. The staff are no help and aren’t friendly.”
“My family member worked with Megan from PT, Amanda from OT, and Kaitlyn the SLP to get back to how she was before she was at the hospital. I cannot thank them enough for the care and rehab they provided to her.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
6
measures
7
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a moderate safety record with 5 deficiencies across different care areas, including two complaints filed by families regarding medication management and accident prevention. Issues span infection control, food safety, care planning, and resident safety, with all deficiencies reportedly corrected by the facility. The complaints suggest families had concerns serious enough to report, warranting careful evaluation during visits.
Sep 11, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 5, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 15, 2022Routine1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 28, 2021Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 13, 2026ComplaintCleanReport
The onsite complaint survey was conducted on March 13, 2026 and investigated complaints #00161691There were no deficiencies noted.
Nov 18, 2025Other
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Based on observation, the facility failed to repair the drywall correctly. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility, which could cause harm to the patients in the event of a fire.
Aug 26, 2025ComplaintCleanReport
An onsite complaint survey was conducted on August 26, 2025 for the investigation of intake #00141123, 00141280, 00141267, 00141526, 00141785. There were no deficiencies cited.
Aug 15, 2025ComplaintCleanReport
An onsite complaint survey was conducted on August 15, 2025 for the investigation of intake #00138814, AZ00195995, AZ00219637, AZ00221020. There were no deficiencies cited.
Jul 23, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 23, 2025 for the investigation of intake #00137093, 2567808. There were no deficiencies cited.
Jul 7, 2025ComplaintCleanReport
A complaint survey was conducted on July 07, 2025 for the investigation of intakes #'s: AZ00194590, 00194224, AZ00195921, AZ00194541. There were no deficiencies cited.
Jun 24, 2025Complaint
A complaint survey was conducted on June 24, 2025 through June 25, 2025 for the investigation of intakes #'s: 00134573, 00134417. The following deficiencies were cited:
Based on clinical record review, observations, interviews, facility documentation, and policies, the facility failed to ensure medications were not left unsupervised at the bedside for one resident (# 3). This deficient practice could result accidental ingestion, incorrect administration, or unauthorized access of medications. The sample size was 3.
Based on clinical record review, observations, interviews, facility documentation, and policies, the facility failed to ensure highest practicable well-being for resident (# 3) by failing to ensure medications were not left unsupervised at the bedside. This deficient practice could result accidental ingestion, incorrect administration, or unauthorized access of medications. The sample size was 3.
Jun 12, 2025ComplaintCleanReport
A complaint survey was conducted on June 12, 2025 for the investigation of intake #00133198 and 00132512. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Peoria Post Acute and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 32 of 328 (Best)
Ownership & Management
Owners
Bandera Healthcare LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
550 reviews from families & visitors
Official Website
Visit peoriapostacute.com
Medicare data downloads
Original nursing home datasets
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