Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy department. Still worth an in-person visit.
based on 561 Google reviews

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Peoria Post Acute and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy department and clean, modern, and well-maintained facility. Review the component ratings and current source records before deciding.
Peoria Post Acute and Rehabilitation presents a starkly divided experience for families. While many reviewers praise the facility's cleanliness, modern aesthetic, and effective rehabilitation therapy team, a significant number of families report severe neglect, including ignored call lights, poor hygiene, and medication management errors. Families considering this facility should weigh the high-quality therapy services against consistent reports of understaffing and inadequate basic care during off-hours.
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Distribution · 195 analyzed
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Key Review Excerpts
“The day shift was OK, but the evenings were Hell. 2-4 hours to get anyone to respond after hitting a call button. They shut it off at the station as to seem like they responded.”
“My dad was recently transferred here, the staff in wing 4 has been very rude. We’ve complained a few times but nothing has been done. The staff are no help and aren’t friendly.”
“My family member worked with Megan from PT, Amanda from OT, and Kaitlyn the SLP to get back to how she was before she was at the hospital. I cannot thank them enough for the care and rehab they provided to her.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
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Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a moderate safety record with 5 deficiencies across different care areas, including two complaints filed by families regarding medication management and accident prevention. Issues span infection control, food safety, care planning, and resident safety, with all deficiencies reportedly corrected by the facility. The complaints suggest families had concerns serious enough to report, warranting careful evaluation during visits.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Source: AZ State Licensing Agency
The onsite complaint survey was conducted on March 13, 2026 and investigated complaints #00161691There were no deficiencies noted.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Based on observation, the facility failed to repair the drywall correctly. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility, which could cause harm to the patients in the event of a fire.
An onsite complaint survey was conducted on August 26, 2025 for the investigation of intake #00141123, 00141280, 00141267, 00141526, 00141785. There were no deficiencies cited.
An onsite complaint survey was conducted on August 15, 2025 for the investigation of intake #00138814, AZ00195995, AZ00219637, AZ00221020. There were no deficiencies cited.
An onsite complaint survey was conducted on July 23, 2025 for the investigation of intake #00137093, 2567808. There were no deficiencies cited.
A complaint survey was conducted on July 07, 2025 for the investigation of intakes #'s: AZ00194590, 00194224, AZ00195921, AZ00194541. There were no deficiencies cited.
A complaint survey was conducted on June 24, 2025 through June 25, 2025 for the investigation of intakes #'s: 00134573, 00134417. The following deficiencies were cited:
Based on clinical record review, observations, interviews, facility documentation, and policies, the facility failed to ensure highest practicable well-being for resident (# 3) by failing to ensure medications were not left unsupervised at the bedside. This deficient practice could result accidental ingestion, incorrect administration, or unauthorized access of medications. The sample size was 3.
Based on clinical record review, observations, interviews, facility documentation, and policies, the facility failed to ensure medications were not left unsupervised at the bedside for one resident (# 3). This deficient practice could result accidental ingestion, incorrect administration, or unauthorized access of medications. The sample size was 3.
A complaint survey was conducted on June 12, 2025 for the investigation of intake #00133198 and 00132512. There were no deficiencies cited.
Peoria Post Acute and Rehabilitation
for profit
The Ensign Group
346 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 328 (Highest rating)
Owners
Bandera Healthcare LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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