Sunview Respiratory and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and respiratory therapy teams. Still worth an in-person visit.
based on 326 Google reviews
Watch Sunview Respiratory and Rehabilitation
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Sunview's therapy department is highly regarded for helping patients regain mobility and independence, making it a strong candidate for short-term rehab. However, the facility has a recurring pattern of poor responsiveness and hygiene issues; families should visit frequently and monitor call light response times and room cleanliness closely.
Google Reviews
Google Reviews
326 reviews analyzed“Sunview Respiratory and Rehabilitation receives highly polarized feedback, with many families praising the dedicated therapy teams and clean, updated facilities, while others report severe neglect and communication failures. While some patients experience successful recoveries and compassionate care, multiple reviewers describe alarming issues including ignored call lights, poor hygiene, and dangerous lapses in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and respiratory therapy teams
- Clean, modern, and well-maintained facility
- Welcoming and professional admissions staff
- Compassionate individual nurses and CNAs
Concerns
- Unresponsive nursing staff and ignored call lights (mentioned by 11 reviewers)
- Poor hygiene and strong odors (urine/filth) (mentioned by 6 reviewers)
- Inadequate medical care leading to patient decline or injury (mentioned by 8 reviewers)
- Poor communication and administrative errors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for respiratory and physical therapy, how do the therapists coordinate with the nursing team to ensure consistent care throughout the day?
- 2I noticed that staffing and health inspection ratings are currently at 3 stars; what specific steps is the leadership team taking to improve these metrics and ensure consistent oversight?
- 3Some families have expressed concerns regarding response times for call lights; what is your internal protocol for monitoring these requests and ensuring residents receive timely assistance?
- 4How does your team maintain high standards of hygiene and facility cleanliness, particularly in resident rooms and common areas?
- 5I see that you actively respond to feedback online; how do you use that input to improve communication and address concerns raised by families?
- 6What does the daily activity schedule look like to ensure residents remain engaged and active outside of their scheduled rehabilitation sessions?
Personalized based on this facility's data
Key Review Excerpts
“The care and treatment I received here made a huge difference. I visited several times a month, and one of the things I appreciated most was the consistency — the same professional, compassionate staff were there every time.”
“My husband has been in Sunview for 7 weeks and couldn't walk, swallow and had a big hole in his back from the last hospital that didn't turn or watch him properly. Sunview has a wonderful speech therapist and worked with him for 2 weeks and is eating and drinking liquids.”
“The nurse call button being unanswered for hours, not receiving her pain medication for hours after asking for it, being left to sleep in a waiting room type chair only to fall at some point in the night finally being found in the morning and not contacting us to inform us of the fall!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 8 complaints that triggered federal inspections, revealing recurring issues with quality of care, resident rights, and safety protocols. Problems span treatment and care delivery, medication management, infection control, and facility safety systems. While all deficiencies show correction dates, the repeated complaints and wide range of care areas suggest ongoing operational challenges families should carefully consider.
Mar 31, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 7, 2025Complaint1
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Sep 18, 2024Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 18, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 9, 2023Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Aug 25, 2023Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 25, 2026OtherCleanReport
No deficiencies found during this inspection.
Oct 21, 2025ComplaintCleanReport
The Risk-Based complaint survey was conducted on October 21, 2025 through October 22, 2025 for the investigation of intake #s: AZ00162875, AZ00163980, AZ00168281, AZ00168688, AZ00168838, AZ00169530, AZ00170926, AZ00171429, AZ00172525, AZ00173476, AZ00174023, AZ00175854, AZ00176622, The complaint investigation was conducted 11/12/2025, with investigation of intake: 00149331. There were no deficiencies cited.
Jul 30, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 30, 2025 for the investigation of intake #00137378, AZ00195020, AZ00194909, AZ00193888. There were no deficiencies cited.
Jul 10, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 10, 2025 for the investigation of intake #00134982, 00127338, 00126466. There were no deficiencies cited.
Jun 20, 2025OtherCleanReport
An off-site modification survey was conducted on June 20, 2025 and no deficiencies were noted.
May 28, 2025ComplaintCleanReport
A complaint survey was conducted on May 28, 2025 for the investigation of intakes #'s: 00130833, AZ00193743, AZ00192948, AZ00192946. There were no deficiencies cited.
Apr 29, 2025ComplaintCleanReport
A complaint survey was conducted on April 29, 2025 for the investigation of intakes #'s: 00128346, 00127979, AZ002224321, 00128167. There were no deficiencies cited.
Apr 11, 2025ComplaintCleanReport
A complaint survey was conducted on April 11, 2025 for the investigation of intake #AZ00224078. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Sunview Respiratory and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 137 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
326 reviews from families & visitors
Official Website
Visit sunviewhealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Surprise Comfort Home Care
3.1 miAssisted Living · Surprise, AZ
Tender Loving Carehome of Surprise, LLC
3.7 miAssisted Living · Surprise, AZ
Westgate Gardens
5.2 miAssisted Living · Glendale, AZ
Arizona Care L.L.C.
5.5 miAssisted Living · Surprise, AZ
Towers at Glencroft, the
6.4 miAssisted Living · Glendale, AZ
Sandra Baker Adult Foster Care
6.7 miAdult Family Home · Glendale, AZ