Immanuel Campus of Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 92 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 6.0)
Bottom 25% in AZ · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $18,529 in fines · Abuse citation
What this means for your family
While the independent living and new memory care units are frequently praised for their amenities and competitive pricing, the skilled nursing and rehabilitation areas have a history of serious complaints regarding hygiene, medication management, and understaffing. If you are considering this facility, we strongly recommend requesting a tour of the specific unit your loved one will occupy and asking direct questions about their current staffing ratios and medication safety protocols.
Google Reviews
Google Reviews
92 reviews analyzed“Immanuel Campus of Care receives highly polarized feedback, with some families praising the compassionate staff and recent facility upgrades, while others report severe neglect, poor communication, and hygiene issues. While the independent living and newer memory care units are often described as pleasant, the skilled nursing and rehabilitation areas face consistent allegations of understaffing, medication errors, and lack of basic maintenance. Prospective families should be aware of the significant disparity between the experiences in different wings of the facility.”
Quality Themes
Tap a score for detailsStrengths
- Spacious, apartment-style living units
- Friendly and compassionate individual staff members
- Recent facility upgrades and renovations
- Competitive pricing for independent living
Concerns
- Poor hygiene and persistent unpleasant odors (mentioned by 6 reviewers)
- Medication management errors (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 5 reviewers)
- Lack of building maintenance and repairs (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent facility renovations, what specific steps are currently being taken to ensure consistent building maintenance and cleanliness in the residential areas?
- 2I noticed some feedback regarding medication management; could you walk me through your current oversight process and how you ensure accuracy for residents?
- 3Since your CMS staffing rating is quite high, how do you manage the workflow to ensure that response times for call lights remain prompt throughout the day and night?
- 4What is your standard protocol for keeping families updated on their loved one's health status, and how do you ensure that communication remains proactive and transparent?
- 5I see you have engaged with some online feedback; how do you use input from families to improve the daily dining experience and overall quality of life for residents?
- 6What does a typical daily activity schedule look like for residents who enjoy socializing, and how do you encourage participation across the 228-resident community?
Personalized based on this facility's data
Key Review Excerpts
“The new memory care addition was a nice change of scenery. The lower level is set up like a park scene where they can walk around and enjoy the outside freely.”
“I found staff to be professional, compassionate and they met her needs at all times. I visited often and received communication from staff anytime, day or in the middle of the night with any change or update in her status.”
“The place smells terrible. Anyone that wants to visit a person staying here doesnt want to stay cuz of the smell of diapers in the air constantly. Soiled diapers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 26 of 51 total deficiencies, with recurring issues in protection from abuse and neglect, accident prevention, and resident rights violations. The facility shows a persistent pattern of problems with preventing resident abuse and maintaining safe environments, with multiple complaint-driven citations continuing through 2025. While all deficiencies show correction dates, the repeated nature of core safety issues, particularly multiple abuse protection failures spanning from 2022 to 2025, suggests ongoing systemic challenges that warrant careful consideration.
Mar 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 2, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 15, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 27, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 31, 2025
$9,110
Fine
Mar 7, 2024
$9,419
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 25, 2026ComplaintCleanReport
Investigation of intakes #00159955 and 2787054 was conducted on February 25, 2026. No deficiencies were cited.
Feb 20, 2026Complaint
The following deficiencies were found during the on-site investigation of complaint 00159533 conducted on February 20, 2026:
Based on record review and interview, the manager failed to ensure that a caregiver documents the services provided in the resident's medical record. Findings include: 1. A review of R1's medical record revealed that R1 receives personal care services. Further review shows R1's bathing needs will be done with max assistance. A review of R1's activities of daily living for February 2026 revealed scheduled bath/shower days on Monday and Friday between 2 pm and 10 pm, and skin checks will be completed. The following dates show no documentation of bath/showers and skin checks: February 2, 6, 9, 13, 20, 23, and 27. 2. In an interview, R2 and R4 reported that services were provided, which included assistance with bathing. 3. In an interview, the findings were reviewed with E1, and no additional documentation was provided.
Dec 31, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00154648 conducted on December 31, 2025.
Dec 26, 2025Complaint
The following deficiencies were found during the on-site investigation of complaint 00151638 conducted on December 26, 2025:
Based on a record review and interview, the manager failed to ensure that the caregiver or assistant caregiver documented the services provided in a resident’s medical record according to the resident’s service plan for two out of three sampled residents. The deficient practice posed a risk as services could not be verified as provided against a service plan. Findings include: 1. A review of R1's service plan showed a section titled "Bladder", which stated "Is incontinent of bladder Wears Briefs needs staff to check every 2 hours" and a section titled "Bowels, which stated "Is incontinent of bowels. Wears Brief staff to change and wipe." A review of R1's activities of daily living (ADLs) revealed no documentation on the following dates and times for brief changes: December 9, 2025: 1400, 1600, 1800, and 2000 December 16, 2025: 1400, 1600, 1800, and 2000 December 17, 2025: 1400, 1600, 1800, and 2000 December 19, 2025: 600, 800, 1000, and 1200 December 20, 2025: 600, 800, 1000, and 1200 December 21, 2025: 600, 800, 1000, and 1200 December 22, 2025: 600, 800, 1000, and 1200 December 23, 2025: 600, 800, 1000, 1200, 1400, 1600, 1800, and 2000 December 24, 2025: 600, 800, 1000, 1200, 1400, 1600, 1800, and 2000 December 25, 2025: 600, 800, 1000, and 1200 2. A review of R3's service plan showed a section titled "Bladder", which states "Bladder incontinence care needs to provided. Wears adult briefs. Check every 2 hours. Staff x1 assist with incontinent care." A review of R3's ADLs revealed no documentation on the following dates and times for brief changes: December 16, 2025: 1400, 1600, 1800, and 2000 December 17, 2025: 1400, 1600, 1800, and 2000 December 20, 2025: 600, 800, 1000, and 1200 December 21, 2025: 600, 800, 1000, and 1200 December 22, 2025: 600, 800, 1000, and 1200 December 23, 2025: 600, 800, 1000, 1200, 1400, 1600, 1800, and 2000 December 24, 2025: 600, 800, 1000, 1200, 1400, 1600, 1800, and 2000 December 25, 2025: 600, 800, 1000, and 1200 3. In an interview, the findings were reviewed with E1, and no additional information was provided. This is a repeat deficiency from the complaint investigation and compliance inspection conducted on April 4, 2023.
Based on documentation review, record review, and interview, the manager failed to ensure that medication administered to a resident was documented in the resident's medical record. Findings include: 1. A review of the facility's policies and procedures revealed a document titled "Administration of Medications - General Guidelines", which stated: "Medication Administration is documented on the resident's Medication Administration Record at the time medication is given by the person who administered the medication. The resident's Medication Administration is initialed by the person administering the medication in this space provided under the date and on the line for the specific medication dosage administration. Initials on the Medication Administration Record and record are verified with a full signature in this space provided." 2. A review of R1's medical records revealed current medication orders showing various medications, including: Lunesta Oral Tablet 2 MG (Eszopiclone) Melatonin Oral Tablet 10 MG (Melatonin) Remeron Oral Tablet 15 MG (Mirtazapine) Tamsulosin HCI Oral Capsule 0.4 MG (Tamsulosin HCI) tiZANidine HCI Oral Tablet 4 MG (Tizanidine HCI) traZODone HCI Oral Tablet 150 MG (Trazodone HCI) 3. Further review of R1's medication administration record revealed no documentation on the following dates and times: Lunesta Oral Tablet 2 MG (Eszopiclone) Give 1 tablet by mouth at bedtime for Insomnia: December 4, 2025, at 2000 Melatonin Oral Tablet 10 MG (Melatonin) Give 1 tablet by mouth at bedtime for Insomnia: December 4, 2025, at 2000 Remeron Oral Tablet 15 MG (Mirtazapine) Give 1 tablet by mouth at bedtime for depression: December 4, 2025, at 2000 Tamsulosin HCI Oral Capsule 0.4 MG (Tamsulosin HCI) Give 1 capsule by mouth at bedtime for BPH: December 4, 2025, at 2000 tiZANidine HCI Oral Tablet 4 MG (Tizanidine HCI) Give 1 tablet by mouth at bedtime for muscle spasms: December 4, 2025, at 2000 traZODone HCI Oral Tablet 150 MG (Trazodone HCI) Give 1 tablet by mouth at bedtime for depression: December 4, 2025, at 2000 4. In an interview, R1 reported that he takes the medication that the caregiver provides. 5. In an interview, the findings were reviewed with E1, and no additional information was provided.
Dec 3, 2025ComplaintCleanReport
The investigation of complaints 2679341, 00151282, 00151631, 2669127, 2670857, 00150829, 00150574, and 00146485 was conducted on December 3, 2025. There were no deficiencies cited.
Nov 24, 2025Complaint
The state-compliance survey was conducted from November 24, 2025 through November 26, 2025, in conjunction with the investigation of complaints #2243498, 2243711, 2243736, 2243763, 2243764, 2243765, 2243766, 2243767, 2243769, 2243770, 2244359, 2243772, 2243771, 2243775, 2243778, 2243784, 2243302, 2243788, and 2243789. The following deficiencies were cited:
Based on clinical record review, staff interviews, facility investigation, and policy and procedures, the administrator failed to conduct a thorough investigation of abuse for residents (#1, #2, #3, #4, #5, #6).Â
Based on clinical record reviews, facility documentation, resident and staff interviews, and policy review, the facility failed to protect the rights of eight residents (#1, #3, #6, #11, #13, #14, #27, #28) to be free from abuse by other resident(s) (#2, #4, #5, #8, #10, #14, #29, #30). Â
Oct 23, 2025Complaint
The onsite complaint survey was conducted on October 25, 2025 through October 27, 2025 and investigated complaints # 2650464, 2651882, 2651921, 2649932 & 2649229.Following deficiencies were cited:
Based on a closed record review, staff interviews, review of facility documentation, policy, and procedures, the facility failed to ensure that the resident's representative was notified of an injury for one resident (#222) as soon as possible but no more than 24 hours after an event.
Based on a closed record review, staff interviews, review of facility documentation, policy, and procedures, the facility failed to ensure that the resident's representative was notified of an injury for one resident (#222). The deficient practice could result in resident representatives not being informed of resident's injuries.Â
Oct 9, 2025ComplaintCleanReport
Investigation of Intake # 00147057 was conducted on October 9, 2025. No deficiencies were cited.
Ownership & Operations
Who Operates This Facility
Immanuel Campus of Care
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit immanuelcares.com
Medicare data downloads
Original nursing home datasets
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