Boston Home, INC (the)
Strong Medicare quality ratings; families often praise expertise in wheelchair fitting and equipment. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
While the facility is highly regarded for its specialized wheelchair services and social programming, the recent, severe allegations regarding medical neglect and communication are deeply concerning. We strongly recommend that families conduct an unannounced visit and speak directly with current residents' families to verify the quality of daily medical oversight.
Google Reviews
Google Reviews
47 reviews on Google“Boston Home, Inc. presents a stark contrast between high praise for its specialized wheelchair and equipment services and severe allegations regarding patient care. While some long-term residents and visitors commend the staff's friendliness and activity programming, recent reviews contain distressing reports of neglect, poor communication, and inadequate medical responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Expertise in wheelchair fitting and equipment
- Engaging social and community activities
- Friendly and cordial staff interactions
Concerns
- Allegations of medical neglect and poor response to symptoms (mentioned by 2 reviewers)
- Poor exterior property maintenance and cleanliness (mentioned by 2 reviewers)
- Staffing shortages and communication barriers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your facility's specialized expertise in wheelchair fitting and equipment, how do you integrate these mobility services into the daily comfort and independence of residents?
- 2Could you walk me through your current process for communicating changes in a resident's health status or symptoms to family members to ensure we are always kept in the loop?
- 3What specific protocols are in place to ensure timely medical responses and symptom monitoring, especially during evening or weekend hours?
- 4I noticed the facility has a vibrant social calendar; could you tell me more about how you encourage residents to participate in these activities and build community?
- 5How are you currently addressing maintenance and cleanliness standards for the exterior and common areas to ensure a welcoming environment for residents and visitors?
- 6With your high CMS staffing rating, how do you manage daily support to ensure that residents receive consistent attention and that staff feel supported in their roles?
Personalized based on this facility's data
Key Review Excerpts
“Please don't let your loved one go into this place. They don't care, they are short staffed, there is an English language barrier and my loved one died of neglect.”
“It is a wonderful place, the people are great they help you explain in detail everything. I am so happy to have heard about this place, I love when we talk about different countries, talk about history people places things.”
“Faith is extremely knowledgeable on what an individual needs for equipment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
10
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Boston Home shows a mixed safety record with 17 deficiencies across 3 surveys, primarily involving fire safety systems and care planning issues. Most deficiencies occurred during a March 2023 survey covering fire safety equipment, resident assessment processes, and infection control protocols. While all issues have correction dates, fire safety problems have recurred, with walls/barriers cited again in 2024. The facility corrects identified problems but families should inquire about sustained fire safety improvements.
Apr 23, 2025Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 1, 2024Routine1
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Boston Home, INC (the)
nonprofit
Ownership & Management
Owners
Reilly, Christine
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit thebostonhome.org
Medicare data downloads
Original nursing home datasets
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