Nursing HomeMedicaid Medicare 5-star

Boston Home, INC (the)

Strong Medicare quality ratings; public reviewers often praise expertise in wheelchair fitting and equipment. Still worth an in-person visit.

2049 Dorchester Avenue, Dorchester · Boston, MA 02124|96 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 46 Google reviews

(617) 825-3905 Directions Website

Street View

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What this means for your family

Boston Home, INC (the) has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: expertise in wheelchair fitting and equipment and engaging social and community activities. Review the component ratings and current source records before deciding.

Google Reviews

46 public Google reviews available

Boston Home, Inc. presents a stark contrast between high praise for its specialized wheelchair and equipment services and severe allegations regarding patient care. While some long-term residents and visitors commend the staff's friendliness and activity programming, recent reviews contain distressing reports of neglect, poor communication, and inadequate medical responsiveness.

Quality Themes

Tap a score for details

Strengths

Expertise in wheelchair fitting and equipment
Engaging social and community activities
Friendly and cordial staff interactions

Concerns

Allegations of medical neglect and poor response to symptoms (mentioned by 2 reviewers)
Poor exterior property maintenance and cleanliness (mentioned by 2 reviewers)
Staffing shortages and communication barriers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 38 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given your facility's specialized expertise in wheelchair fitting and equipment, how do you integrate these mobility services into the daily comfort and independence of residents?
2Could you walk me through your current process for communicating changes in a resident's health status or symptoms to family members to ensure we are always kept in the loop?
3What specific protocols are in place to ensure timely medical responses and symptom monitoring, especially during evening or weekend hours?
4I noticed the facility has a vibrant social calendar; could you tell me more about how you encourage residents to participate in these activities and build community?
5How are you currently addressing maintenance and cleanliness standards for the exterior and common areas to ensure a welcoming environment for residents and visitors?
6With your high CMS staffing rating, how do you manage daily support to ensure that residents receive consistent attention and that staff feel supported in their roles?

Personalized based on this facility's data

Key Review Excerpts

“Please don't let your loved one go into this place. They don't care, they are short staffed, there is an English language barrier and my loved one died of neglect.”

Family member of deceased resident · 2023★☆☆☆☆

“It is a wonderful place, the people are great they help you explain in detail everything. I am so happy to have heard about this place, I love when we talk about different countries, talk about history people places things.”

Resident · 2018★★★★★

“Faith is extremely knowledgeable on what an individual needs for equipment.”

Visitor for wheelchair fitting · 2017★★★★★

Source: 38 Google reviews in the current analysis set; Google reports 46 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.81hrs

Registered nurses for medical care

Total Nursing

6.10hrs

All nurses + aides combined

Staff Turnover

Lower is better (< 30% = good)

RN Turnover

12%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 13 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.8%

15.5%

Suffolk

24.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility1.8%

Better than Avg

Here

1.8%

19.0%

21.2%

Suffolk

15.0%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.6%

Suffolk

85.3%

Residents needing more daily help over time

↓ Lower is better

This Facility3.1%

Better than Avg

Here

3.1%

13.9%

16.4%

Suffolk

14.3%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility24.8%

Worse than Avg

Here

24.8%

19.5%

Suffolk

12.7%

Residents on antipsychotic medication

↓ Lower is better

This Facility10.3%

Better than Avg

Here

10.3%

15.4%

21.4%

Suffolk

17.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

2findings in history

Latest survey: 0 · well below MA avg (8.9)

The Boston Home shows a mixed safety record with 17 deficiencies across 3 surveys, primarily involving fire safety systems and care planning issues. Most deficiencies occurred during a March 2023 survey covering fire safety equipment, resident assessment processes, and infection control protocols. While all issues have correction dates, fire safety problems have recurred, with walls/barriers cited again in 2024. The facility corrects identified problems but families should inquire about sustained fire safety improvements.

Apr 23, 2025Routine1 finding

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

May 1, 2024Routine1 finding

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Boston Home, INC (the)

Organization Type

nonprofit

Ownership & Management

Owners

Reilly, Christine

Owner (parent company)

Key personnel

Ostrem, MarkContracted Managing EmployeeMurphy, FrancisW-2 Managing EmployeeReilly, ChristineW-2 Managing EmployeeMurphy, FrancisOfficer / DirectorReilly, ChristineOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(617) 825-3905

thebostonhome.org

2049 Dorchester Avenue

Boston, MA 02124

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

46 reviews from families & visitors

Official Website

Visit thebostonhome.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.