Bonaventure of East Wenatchee
Families consistently rate this highly — reviewers highlight engaging social activities and events. Schedule a visit to confirm the fit.
based on 34 Google reviews
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What this means for your family
While the facility offers an excellent social environment and engaging activities, recent reports of neglect and poor hygiene in the memory care unit are deeply concerning. Families should conduct an unannounced visit to observe cleanliness and staffing levels firsthand before committing, as recent feedback suggests a significant gap between the facility's appearance and the actual quality of daily care.
Google Reviews
Google Reviews
34 reviews on Google“Bonaventure of East Wenatchee receives highly polarized feedback, with many visitors praising the facility's vibrant social atmosphere, engaging activities, and friendly staff. However, recent reviews from families of residents highlight serious concerns regarding cleanliness, inadequate staffing, and lapses in basic care, particularly within the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Engaging social activities and events
- Welcoming and friendly front-desk staff
- Clean and aesthetically pleasing common areas
- Strong initial impressions for visitors
Concerns
- Poor hygiene and room cleanliness (mentioned by 2 reviewers)
- Inadequate staffing levels and lack of proper training (mentioned by 3 reviewers)
- High staff and management turnover (mentioned by 2 reviewers)
- Inconsistent quality of care and resident support (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your community has a very active social calendar; could you walk me through a typical week of activities and how you encourage residents to participate?
- 2Since maintaining a comfortable and tidy living environment is important to us, could you explain your current housekeeping schedule and how you ensure high standards of room cleanliness?
- 3With a community of 149 residents, how do you ensure that each resident receives consistent, personalized attention and support throughout the day?
- 4I appreciate that you actively engage with families through your online feedback responses; how do you incorporate that kind of open communication into your daily management style?
- 5Could you describe your process for training new team members to ensure they are fully prepared to provide the high level of care our family expects?
- 6In the event of a medical concern or emergency, what is your protocol for notifying family members and coordinating with local medical resources?
Personalized based on this facility's data
Key Review Excerpts
“My father was in memory care for a little under 7 months there until he passed away. His room was never cleaned properly, smelled of urine and had feces on the floor.”
“Meals that were supposed to arrive hot consistently showed up cold — and worse, many were simply placed on a table my mother couldn’t reach.”
“I hate to say it but Covid, heavy turnover & a change in upper management has really impacted the quality of care here. I think they are on their 4th director in 4 years.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 10, 2026Investigation
Letter confirms that deficiencies from reports 78031 and 75471 were corrected as of 06/10/2026.
Deficiencies related to compliance with all applicable statutes and building approval by the state fire marshal have been corrected.
Apr 30, 2026Fire
The inspection report dated 04/30/2026 indicates that previous violations found in inspections on 02/11/2026 and 03/17/2026 have been corrected and the status is now Approved.
Facility failed to provide documentation of fire drills conducted for all shifts in the second and fourth quarters within the past twelve months.
Multiplug adapters were observed in use in several rooms (461, 301, 251, 322).
Facility failed to provide documentation that deficiencies noted on the annual fire and smoke door inspection report from 11-18-2025 were repaired and retested. Specific doors identified with issues including failure to latch, hard to open, or needing seal/strike adjustments.
An extension cord was observed in use over the door to the desk in the Kitchen Office.
Facility failed to provide documentation of monthly carbon monoxide testing for November 2025, December 2025, and January 2026.
Fire extinguishers were missing monthly inspections for November 2025, December 2025, and January 2026.
Facility failed to provide documentation of emergency lighting 30-second activation testing for November 2025, December 2025, and January 2026.
Apr 9, 2026FireCleanReport
An inspection was conducted regarding a fire incident from March 28, 2026 (Complaint #218350). The facility followed their Fire Response Policy, and no violations were noted.
Mar 17, 2026Fire
Approval Status: Disapproved. Next inspection scheduled on or after: 04/16/2026.
Failure to provide documentation that fire and smoke door deficiencies from 11-18-2025 were repaired; specific issues with latching and hard-to-open doors noted.
Failure to provide documentation of monthly carbon monoxide testing for November 2025, December 2025, and January 2026.
Extension cord in use over the door to the desk in the Kitchen Office.
Missing monthly inspection documentation for November 2025, December 2025, and January 2026.
Facility failed to provide documentation of fire drills being conducted for all shifts in the second and fourth quarters within the past twelve months.
Multiplug adapters were observed in use in Rooms 461, 301, 251, and 322.
Failure to provide documentation of 30-second activation testing for November 2025, December 2025, and January 2026.
Dec 10, 2025Investigation
This letter confirms the correction of deficiencies identified in previous reports 69439 and 63702.; Covers intake IDs 163317, 166036, and 167423. Other allegations regarding bed bugs, hoarding, mice, and background checks were investigated and no failed practice was identified for those specific items.
Deficiencies were corrected regarding the development and documentation of resident service plans.
Facility failed to provide door hardware to ensure residents could not be locked in or out of rooms, resulting in delayed access during a resident fall.
Facility failed to ensure 5 of 5 staff members held current long term care worker certification (HCA) despite working over 200 days.
Deficiencies were corrected regarding staff credential verification and ensuring staff possess necessary qualifications.
Facility failed to develop documentation plans to address behavioral interventions for 3 of 3 residents reviewed.
Nov 13, 2025Enforcement$2,200.00Report
Civil fines totaling $2,200.00 were imposed ($700.00 for WAC 388-78A-2630 and $1,500.00 for WAC 388-78A-2660).
The licensee failed to ensure allegations of abuse were reported immediately to the department's Complaint Resolution Unit (CRU) for one resident. Recurring deficiency.
The licensee failed to ensure a resident was free from abuse. The resident was abused, embarrassed, and humiliated. Recurring deficiency.
Nov 13, 2025Investigation
Investigations related to staff mistreatment of a resident, including forced showering and taunting regarding a wig. Staff G was terminated.; The document displays the Plan/Attestation Statement page with a completion date of 12-28-25 and a signature date of 12-7-25.
Facility failed to protect a resident from abuse, resulting in the resident being embarrassed and humiliated by a staff member.
Facility failed to ensure allegations of abuse were reported immediately to the Department's Complaint Resolution Unit for a resident.
Facility failed to update the care plan (Negotiated Service Agreement) following a change in the resident's condition and preferences.
Sep 29, 2025DisputeCleanReport
This document is an IDR Results cover letter regarding a Statement of Deficiencies dated 08/08/2025 and an Imposition of Civil Fine letter dated 08/21/2025. The IDR process resulted in no changes to the findings.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit bonaventuresenior.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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