Christopher House
Limited public data on Christopher House. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 17 Google reviews
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What this means for your family
While some families report high satisfaction with the facility's mental health expertise and nursing care, there are serious, recurring allegations of staff abuse and unsanitary conditions. We strongly recommend conducting an unannounced visit to inspect the cleanliness of common areas and observing staff-resident interactions firsthand before making a decision.
Google Reviews
Google Reviews
17 reviews on Google“Christopher House receives highly polarized feedback, with some residents and visitors praising the staff's dedication and mental health expertise, while others report severe issues. Critical reviews highlight serious concerns regarding staff verbal abuse, neglect, and unsanitary living conditions. Prospective families should be aware of these conflicting accounts, which suggest significant inconsistencies in the quality of care and staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Staff expertise in mental health support
- Compassionate administration team
- Dedicated nursing and support staff
Concerns
- Verbal abuse and disrespectful treatment by staff (mentioned by 3 reviewers)
- Understaffing and overworked employees (mentioned by 2 reviewers)
- Unsanitary facility conditions and poor hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on mental health support, how do you ensure that staff members maintain a consistently respectful and patient communication style with residents?
- 2I noticed that maintaining a clean and sanitary environment is a top priority for families; could you walk me through your current housekeeping schedule and how you monitor hygiene standards in resident rooms?
- 3With a capacity of 77 residents, how does the management team ensure that staff are adequately supported so they can provide personalized attention to everyone throughout the day?
- 4I appreciate that your administration team is active in responding to feedback; how do you incorporate family input into your daily operations to ensure the best quality of life for residents?
- 5Can you describe the daily activity schedule and how you tailor these programs to meet the specific social and mental health needs of your residents?
- 6In the event of a medical emergency, what is your specific protocol for coordinating care and communicating updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team incorporates client oriented approaches with dedication and compassion. The mental health team is well versed with de escalation techniques, supportive listening, goal protected approach meeting and exceeding resident well being.”
“The staff yell at the residence and verbally abuse them. I was being verbally abused and neglected on a regular basis.”
“some of the staff don't treat you with dignity or respect,there bathrooms are unsanitary with clients urine and feces smeared all over the seat, staff keep these bathrooms like this for days before cleaning them,”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 30, 2025Investigation
The document includes a cover letter noting that compliance determination 67312 (deficiencies found) and 69910 were cleared during a follow-up inspection on 12/11/2025.
The facility failed to protect residents during an investigation process. A staff member alleged to have committed abuse against a resident was not suspended or restricted from interacting with residents pending the investigation.
Oct 28, 2025Fire
Facility had multiple fire inspections throughout 2025. The most recent inspection on 10/28/2025 shows an 'Approved' status despite remaining violations regarding hood and sprinkler systems which are scheduled for testing.
Facility failed to correct deficiencies on the semi-annual hood suppression system inspection report. New UL300 system installation and testing were pending.
Facility unable to provide documentation of fire sprinkler system annual service, annual dry trip test, and quarterly inspections within the past 12 months.
Facility failed to provide documentation of the second semi-annual kitchen suppression system maintenance service within the last 12 months.
Oct 23, 2025Fire
Approval Status: Disapproved. Next inspection scheduled on or after: 11/22/2025.
Facility unable to provide documentation of fire sprinkler system annual service within the last twelve months.
Facility failed to correct deficiencies from 03/31/2025 inspection; new UL300 system was installed but acceptance testing was not completed as scheduled.
Facility failed to provide documentation of the second semi-annual kitchen suppression system maintenance service within the last twelve months.
Oct 23, 2025FireCleanReport
Inspection conducted regarding a sprinkler activation and evacuation event on October 6, 2025. No fire was observed; activation was due to a broken pipe and sprinkler head failure caused by an air compressor failure. No injuries occurred and facility evacuation was successful.
Sep 15, 2025Investigation
Follow-up inspection conducted 10/31/2025 confirmed that the deficiency was corrected.
Facility failed to maintain fire safety compliance regarding hood suppression system, dry fire sprinkler system annual trip test, and semi-annual kitchen suppression system maintenance.
Aug 19, 2025Fire
Inspection performed by the Office of the State Fire Marshal. Status is Disapproved. Several items were marked 'Corrected' or 'Corrected on site' during the inspection, while others have testing scheduled for 08/25/2025.
Multiple electrical hazards identified: microwave/coffee maker plugged into power strips (Room 201, Activity Room, Room 103), unfused extension cords (Room 201), dislodged wall heating unit (TV Room), and unlocked electrical panel (Manor House).
Failed to correct deficiencies from semi-annual hood suppression inspection. New UL300 system installed, awaiting acceptance testing.
Failed to provide documentation of the second semi-annual kitchen suppression system maintenance service.
Facility failed to provide documentation of a 3rd quarter fire drill for the NOC shift.
Unfused power strips in use in Room 403 and the Medication Room.
Unable to provide documentation for annual sprinkler service and annual dry pipe trip test.
Unable to provide documentation for annual and semi-annual fire alarm system inspection, testing, and maintenance.
Apr 30, 2025Inspection
References complaint numbers 173756 and 176217. A separate follow-up inspection letter indicates these specific deficiencies were later verified as corrected on 06/18/2025.
Facility failed to submit new Washington state name and date of birth background check forms every two years for 2 of 2 staff (Staff E and F).
Facility failed to ensure 3 pets on premises had regular veterinary examinations and necessary immunizations.
Facility failed to ensure staff maintained valid CPR/first-aid certification. Staff A lacked CPR training, and Staff F let certifications expire.
Facility failed to ensure staff completed CPR and first aid training.
Apr 18, 2025Fire
The inspection report includes details of a fire incident occurring on March 23, 2025, caused by a resident smoking in room #208 which ignited curtains and an oxygen concentrator. One resident sustained injuries.
Smoking materials were found disposed in two garbage cans, potted planters, and a grated window well of the back door patio area.
Facility failed to prohibit smoking, vaping, or similar activities within twenty-five feet from entrances, exits, operable windows, and vents in room #208.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit crhchristopherhouse.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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