Colonial Vista Post-Acute & Rehab Center
Strong Medicare quality ratings; families often praise kind and attentive nursing staff. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
While the facility is praised for its cleanliness and some dedicated nursing staff, the recent reports regarding water safety and consistent delays in basic patient assistance are significant red flags. We strongly recommend that you verify the current status of the facility with local health authorities and ask management directly about their staffing ratios and response protocols before committing.
Google Reviews
Google Reviews
28 reviews on Google“Colonial Vista Post-Acute & Rehab Center receives polarized feedback, with some families praising the kind, attentive nursing staff and the facility's cleanliness. However, multiple reviewers have raised serious concerns regarding slow response times for basic assistance, inconsistent therapy quality, and recent allegations of water safety issues. Potential families should be aware of these inconsistencies in care delivery and communication.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Clean, odor-free environment
- Effective physical therapy for some patients
- Welcoming front-office staff
Concerns
- Slow response times for call lights/assistance (mentioned by 2 reviewers)
- Inconsistent or poor quality of physical therapy (mentioned by 2 reviewers)
- Poor food quality and dining experience (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With 100 residents in the facility, what is your current process for managing call lights to ensure that requests for assistance are addressed in a timely manner?
- 3We understand that physical therapy is a key part of recovery here; could you walk us through how you monitor the consistency and quality of those therapy sessions for each patient?
- 4I’ve read that the dining experience is an area you are looking to improve; what kind of feedback loop do you have in place for residents to share their preferences or concerns about the meals?
- 5Given the recent focus on maintaining a clean and welcoming environment, what steps does your staff take to ensure that high standards of care are consistently met across all shifts?
- 6How does your nursing team coordinate with families when there is a change in a resident's health status or an urgent medical situation?
Personalized based on this facility's data
Key Review Excerpts
“Incredibly loving, kind, positive, friendly staff here who actually care. It’s clean, the staff are prompt and efficient with incontinence wear changes”
“The only frustrations was the wait when we pushed the button to have mom taken to Bathroom or put back in bed. We were told not to help her.”
“The nurse Dotty that looks over him on her shifts is so amazing and truly cares about my grandfathers needs and the family’s needs!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of persistent safety and infrastructure issues, with families filing complaint reports about accident prevention and infection control. The most recurring problems involve fire safety systems, emergency preparedness protocols, and electrical/building maintenance. While all deficiencies are marked as corrected, many safety violations repeat across multiple surveys from 2023 to 2025, suggesting ongoing challenges with maintaining compliance standards.
Aug 22, 2025Routine21
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 22, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 21, 2025Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nov 15, 2024Complaint1
Resident Rights Deficiencies
Protect a residents' right to refuse some types of non-requested transfers within the nursing home.
Sep 27, 2024Routine42
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Sep 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Federal Penalties
Payment Denial
Sep 27, 2024
39-day denial
Ownership & Operations
Who Operates This Facility
Colonial Vista Post-Acute & Rehab Center
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 61 of 260
Ownership & Management
Owners
Providence Group INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit colonialvistapa.com
Medicare data downloads
Original nursing home datasets
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