Bethhaven House
Limited public data on Bethhaven House. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 13 Google reviews

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What this means for your family
Recent reviews suggest a more engaging and welcoming environment than in previous years, particularly regarding the facility's history and atmosphere. However, given the serious historical allegations regarding staff conduct and billing, we recommend asking for a transparent breakdown of all costs and observing staff-resident interactions during a tour to ensure they align with your expectations for care.
Google Reviews
Google Reviews
13 reviews on Google“Bethhaven House receives highly polarized feedback, with recent reviews highlighting a welcoming, historic atmosphere and friendly staff, while older reviews contain serious allegations of poor management and staff disrespect. Families should be aware of historical complaints regarding food quality, inconsistent billing practices, and a perceived lack of genuine care from staff members during the 2017 period.”
Quality Themes
Tap a score for detailsStrengths
- Historic, well-maintained facility
- Engaging staff interactions
- Preservation of original furniture and amenities
Concerns
- Staff perceived as disrespectful or uncaring (mentioned by 2 reviewers)
- Inconsistent or unfair billing/pricing practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the historic nature of Bethhaven House, how do you balance preserving the original charm and furniture with ensuring the facility remains modern and accessible for residents?
- 2Could you walk me through your current process for communicating updates or concerns to family members to ensure we stay well-informed about our loved one's care?
- 3We understand that dining is a key part of daily life; what steps are you taking to improve the meal experience and variety for the residents?
- 4How do you approach transparency regarding your billing and fee structure to ensure there are no surprises for families?
- 5With a smaller community of 12 residents, how do you foster a supportive and respectful culture among the staff to ensure everyone feels valued and well-cared for?
- 6What specific protocols are in place to handle medical emergencies, and how quickly can a resident expect assistance during the night?
Personalized based on this facility's data
Key Review Excerpts
“Great staff who took time to tell us about the house history and show us some of the original furniture and especially the piano and record player, which are still in good working condition.”
“The staff have gotten mean, not caring, disrespectful, and just plain bad at their job. The director told me, 'The staff are not there to be your friends or your therapist. They are there to work.'”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Apr 16, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Apr 16, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Dec 12, 2023Other
A recertification survey was completed on 12/12/23. Deficiences were cited. Based on interviews and record review, the facility (residence) failed to follow written policies and procedures for the administration of medication in accordance with 6 CCR 1011-1, Chapter VII, affecting three of three sample participants (residents) (#1-#3).Findings include:1. Chapter VII regulations governing assisted living residences, part 14.11, requires that only medication that has been ordered by an authorized practitioner shall be prepared for or administered to residents.The residence' s medication policy, dated 7/1/16, read in part: "prescription and non-prescription medications are administered only by a qualified medication administration person (QMAP) and only upon a written order of a licensed (practitioner)."a. Resident #3 was admitted to the residence on 10/1/07 with a diagnosis of schizoaffective disorder. AtorvastatinThe November and December 2023 medication administration records (MARs) read Resident #3 was administered atorvastatin 40 mg once daily from 11/1-11/25, 11/27 and 11/30-.. Based on observation and interviews, the setting (residence) failed to ensure individuals' (residents' ) right to privacy to be free of cameras, affecting eight current residents.Findings include:1. Residence PolicyThe undated residents' Resident Rights policy read in part that residents had the right to privacy.2. ObservationsOn 12/12/23 at 7:56 a.m., a camera was observed on a computer monitor in the staff office behind the medication cart. The camera in the medication room pointed toward residents walking in the common area hallway.On 12/12/23 between approximately 7:30 a.m. - 1:00 p.m., the following observations were made: residents were observed on camera walking in the common area residence hallway when staff were inside the medication room. Further, Resident #4 was observed on the monitor speaking with the residential care coordinator (RCC) inside the medication room. 3. InterviewsOn 12/12/23 at 7:24 a.m., the RCC stated the residence had a camera in the medication room to monitor all current res.. Based on observation, interview and record review the facility (residence) failed to ensure residents had the right to dignity and privacy in their living unit, affecting eight current participants (residents).Findings include:1. Residence PolicyThe undated residents' Resident Rights policy read in part that residents had the right to privacy.2. ObservationsOn 12/12/23 at 7:56 a.m., a camera was observed on a computer monitor in the staff office behind the medication cart. The camera in the medication room pointed toward residents walking in the common area hallway.On 12/12/23 between approximately 7:30 a.m. - 1:00 p.m., the following observations were made: residents were observed on camera walking in the common area residence hallway when staff were inside the medication room. Further, Resident #4 was observed on the monitor speaking with the residential care coordinator (RCC) inside the medication room. 3. InterviewsOn 12/12/23 at 7:24 a.m., the RCC stated the residence had a camera in the medicati..
Dec 12, 2023Other
A relicensure survey was completed on 12/12/23. Deficiencies were cited. Based on observations, record review, and interview, the residence failed to comply with the Colorado Clean Indoor Air Act at Sections 25-14-201 through 25-14-209, C.R.S., affecting eight current residents.Findings include:The Colorado Clean Indoor Air Act, section 25-14-203 (7), defines "Entryway" as the outside of the front or main doorway leading into a building or facility that is not exempted from this part 2 under section 25-14-205. "Entryway" also includes the area of public or private property within a specified radius outside of the doorway. The specified radius may be determined by the local authority pursuant to section 25-14-207 (2)(a), but must be at least twenty-five feet unless section 25-14-207(2)(a)(II)(B) or (2)(a)(II)(C) applies. If the local authority has not acted, the specified radius is twenty-five feet. Colorado Public Health and Environment, retrieved from: https://sbg.colorado.gov/sites/sbg/files/documents/Colorado%20Clean%20Indoor%20Air%20Act.pdfThe residence' s H.. Based on record review and interview, the residence failed to prepare or administer only medication that has been ordered by an authorized practitioner, affecting three of three sample residents (#1-#3).Findings include:1. Residence PolicyThe residence' s medication policy, dated 7/1/16, read in part: "prescription and non-prescription medications are administered only by a qualified medication administration person (QMAP) and only upon a written order of a licensed (practitioner)."2. Resident #3 was admitted to the residence on 10/1/07 with a diagnosis of schizoaffective disorder. a. AtorvastatinThe November and December 2023 medication administration records (MARs) read Resident #3 was administered atorvastatin 40 mg once daily from 11/1-11/25, 11/27 and 11/30-12/11/23 for a total of thirty eight doses. However, the residence was unable to provide a signed practitioner' s order for the medication.b. AspirinThe November and December 2023 MARs read Resident #3 was administered aspirin 81 mg once daily from 11/1-12/12/23.. Based on record review, observation, and interview, the residence failed to ensure the resident' s rights to privacy, affecting eight current residents. Findings include:1. Residence PolicyThe undated residents' Resident Rights policy read in part that residents had the right to privacy.2. ObservationsOn 12/12/23 at 7:56 a.m., a camera was observed on a computer monitor in the staff office behind the medication cart. The camera in the medication room pointed toward residents walking in the common area hallway.On 12/12/23 between approximately 7:30 a.m. - 1:00 p.m., the following observations were made: residents were observed on camera walking in the common area residence hallway when staff were inside the medication room. Further, Resident #4 was observed on the monitor speaking with the residential care coordinator (RCC) inside the medication room. 3. InterviewsOn 12/12/23 at 7:24 a.m., the RCC stated the residence had a camera in the medication room to monitor all current residents. The RCC stated there was a cam..
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit bethhaveninc.org
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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