Assisted Living · Colorado Springs, CO
504 E Willamette Ave, Middle Shooks Run · Colorado Springs, CO 80903
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
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Availability
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Reported capacity: 12 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
Bethhaven House receives highly polarized feedback, with recent reviews highlighting a welcoming, historic atmosphere and friendly staff, while older reviews contain serious allegations of poor management and staff disrespect. Families should be aware of historical complaints regarding food quality, inconsistent billing practices, and a perceived lack of genuine care from staff members during the 2017 period.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are split between praise for caregivers and reports of staff being mean or disrespectful.
A former resident noted that the director explicitly told them staff were not there to be friends or therapists.
A long-term resident reported that the facility was skimpy on food.
Recent visitors appreciated the staff sharing the house history and showing off the piano and record player.
Multiple reviewers have alleged unfair or inconsistent charging practices.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 14 analyzed
Key Review Excerpts
“Great staff who took time to tell us about the house history and show us some of the original furniture and especially the piano and record player, which are still in good working condition.”
“The staff have gotten mean, not caring, disrespectful, and just plain bad at their job. The director told me, 'The staff are not there to be your friends or your therapist. They are there to work.'”
Source: CO Dept. of Public Health & Environment
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
A relicensure survey was completed on 12/12/23. Deficiencies were cited. Based on observations, record review, and interview, the residence failed to comply with the Colorado Clean Indoor Air Act at Sections 25-14-201 through 25-14-209, C.R.S., affecting eight current residents.Findings include:The Colorado Clean Indoor Air Act, section 25-14-203 (7), defines "Entryway" as the outside of the front or main doorway leading into a building or facility that is not exempted from this part 2 under section 25-14-205. "Entryway" also includes the area of public or private property within a specified radius outside of the doorway. The specified radius may be determined by the local authority pursuant to section 25-14-207 (2)(a), but must be at least twenty-five feet unless section 25-14-207(2)(a)(II)(B) or (2)(a)(II)(C) applies. If the local authority has not acted, the specified radius is twenty-five feet. Colorado Public Health and Environment, retrieved from: https://sbg.colorado.gov/sites/sbg/files/documents/Colorado%20Clean%20Indoor%20Air%20Act.pdfThe residence' s H.. Based on record review and interview, the residence failed to prepare or administer only medication that has been ordered by an authorized practitioner, affecting three of three sample residents (#1-#3).Findings include:1. Residence PolicyThe residence' s medication policy, dated 7/1/16, read in part: "prescription and non-prescription medications are administered only by a qualified medication administration person (QMAP) and only upon a written order of a licensed (practitioner)."2. Resident #3 was admitted to the residence on 10/1/07 with a diagnosis of schizoaffective disorder. a. AtorvastatinThe November and December 2023 medication administration records (MARs) read Resident #3 was administered atorvastatin 40 mg once daily from 11/1-11/25, 11/27 and 11/30-12/11/23 for a total of thirty eight doses. However, the residence was unable to provide a signed practitioner' s order for the medication.b. AspirinThe November and December 2023 MARs read Resident #3 was administered aspirin 81 mg once daily from 11/1-12/12/23.. Based on record review, observation, and interview, the residence failed to ensure the resident' s rights to privacy, affecting eight current residents. Findings include:1. Residence PolicyThe undated residents' Resident Rights policy read in part that residents had the right to privacy.2. ObservationsOn 12/12/23 at 7:56 a.m., a camera was observed on a computer monitor in the staff office behind the medication cart. The camera in the medication room pointed toward residents walking in the common area hallway.On 12/12/23 between approximately 7:30 a.m. - 1:00 p.m., the following observations were made: residents were observed on camera walking in the common area residence hallway when staff were inside the medication room. Further, Resident #4 was observed on the monitor speaking with the residential care coordinator (RCC) inside the medication room. 3. InterviewsOn 12/12/23 at 7:24 a.m., the RCC stated the residence had a camera in the medication room to monitor all current residents. The RCC stated there was a cam..
A recertification survey was completed on 12/12/23. Deficiences were cited. Based on interviews and record review, the facility (residence) failed to follow written policies and procedures for the administration of medication in accordance with 6 CCR 1011-1, Chapter VII, affecting three of three sample participants (residents) (#1-#3).Findings include:1. Chapter VII regulations governing assisted living residences, part 14.11, requires that only medication that has been ordered by an authorized practitioner shall be prepared for or administered to residents.The residence' s medication policy, dated 7/1/16, read in part: "prescription and non-prescription medications are administered only by a qualified medication administration person (QMAP) and only upon a written order of a licensed (practitioner)."a. Resident #3 was admitted to the residence on 10/1/07 with a diagnosis of schizoaffective disorder. AtorvastatinThe November and December 2023 medication administration records (MARs) read Resident #3 was administered atorvastatin 40 mg once daily from 11/1-11/25, 11/27 and 11/30-.. Based on observation and interviews, the setting (residence) failed to ensure individuals' (residents' ) right to privacy to be free of cameras, affecting eight current residents.Findings include:1. Residence PolicyThe undated residents' Resident Rights policy read in part that residents had the right to privacy.2. ObservationsOn 12/12/23 at 7:56 a.m., a camera was observed on a computer monitor in the staff office behind the medication cart. The camera in the medication room pointed toward residents walking in the common area hallway.On 12/12/23 between approximately 7:30 a.m. - 1:00 p.m., the following observations were made: residents were observed on camera walking in the common area residence hallway when staff were inside the medication room. Further, Resident #4 was observed on the monitor speaking with the residential care coordinator (RCC) inside the medication room. 3. InterviewsOn 12/12/23 at 7:24 a.m., the RCC stated the residence had a camera in the medication room to monitor all current res.. Based on observation, interview and record review the facility (residence) failed to ensure residents had the right to dignity and privacy in their living unit, affecting eight current participants (residents).Findings include:1. Residence PolicyThe undated residents' Resident Rights policy read in part that residents had the right to privacy.2. ObservationsOn 12/12/23 at 7:56 a.m., a camera was observed on a computer monitor in the staff office behind the medication cart. The camera in the medication room pointed toward residents walking in the common area hallway.On 12/12/23 between approximately 7:30 a.m. - 1:00 p.m., the following observations were made: residents were observed on camera walking in the common area residence hallway when staff were inside the medication room. Further, Resident #4 was observed on the monitor speaking with the residential care coordinator (RCC) inside the medication room. 3. InterviewsOn 12/12/23 at 7:24 a.m., the RCC stated the residence had a camera in the medicati..
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Confirm current status with CO Dept. of Public Health & Environment.
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit bethhaveninc.org
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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