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Maple Grove East at Crestview Assisted Living

Families consistently rate this highly — reviewers highlight knowledgeable and caring care director. Schedule a visit to confirm the fit.

1417 E Buena Ventura St, East Colorado Springs · Colorado Springs, CO 8090911 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.0/5

based on 5 Google reviews

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Maple Grove East at Crestview Assisted Living Assisted Living in Colorado Springs, CO — Street View
Street View

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What this means for your family

This facility has a proven track record of providing excellent, personalized care through a highly capable Care Director. While historical reviews are overwhelmingly positive, you should investigate the recent claims regarding safety to ensure those concerns have been addressed.

Google Reviews

Google Reviews

5 reviews on Google
Families can expect a warm, home-like environment with highly praised leadership, particularly regarding the Care Director's ability to personalize care. However, recent feedback includes a single highly critical review regarding safety and trust, which contrasts with the long-term positive experiences of other families.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms10.0ValueN/A

Strengths

  • Knowledgeable and caring Care Director
  • Warm, happy, and safe environment
  • Home-like residential atmosphere
  • Proactive communication regarding resident needs

Rating Trends

Tap a year to see what changed

2345.02020(1)5.02022(2)4.02024(1)1.02026(1)

Distribution · 5 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With such a small and intimate community of 11 residents, how do you ensure everyone gets personalized attention during mealtimes?
  • 2Since the community is so close-knit, what kind of daily activities or social outings do you organize to keep residents engaged with each other?
  • 3How does the staff manage medical needs or emergencies during the overnight hours when the community is quiet?
  • 4I noticed the facility takes pride in responding to feedback; how do you involve residents or families in making improvements to the home?
  • 5What does the transition process look like for a new resident moving into such a small, cozy environment?
  • 6How do you balance providing necessary assistance with maintaining a sense of independence for the residents here?

Personalized based on this facility's data


Key Review Excerpts

Thank you to all the staff at Crestview for providing a warm, happy and safe environment for Mom over the past 2 years! You have made such a positive difference in her senior years.

Long-term resident's family · 2022★★★★★

The staff are very important to places like this, and the Care Director, Nancy Ruminaki, was amazing. She is knowledgeable, preceptive, and caring & hires good caregivers.

Recently transitioned resident's family · 2022★★★★★
Source: 5 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

7total
2deficiencies
Nov 19, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Nov 19, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Sep 15, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Mar 6, 2025Other
N/A0000, 0001, 0734 and 1 more

12.2.2 Each facility shall assign at least one (1) staff member responsible for the site management of the facility' s Infection Prevention and Control Program and training. This individual shall be responsible for the following: Based on record review and interview the residence failed to assign a staff member the responsibility for the site management of the residence' s Infection Prevention and Control Program, affecting 10 current residents.On 3/6/25 at approximately 10:00 a.m., the Infection Control Officer certification and training was requested.On 3/6/25 at approximately 10:30 a.m., the administrator stated that the residence did not currently have an infection control officer or someone trained in infection control. He stated that the previous infection control officer quit and he would take the training to replace her but had not yet taken it. A relicensure survey was completed on 3/6/25. Deficiencies were cited. Based on record review and interview the residence failed to comply with authorized practitioner orders, affecting three of three sample residents (#1-#3).Resident #2 was admitted to the residence on 7/28/17 with a diagnosis of anxiety and depression.A written practitioner' s order dated April 2024, directed the residence to administer trazodone 50 mg half a tablet once a day. A medication administration record (MAR) dated for January 2025 read that trazodone 50 mg was not administered on 1/6/25 and 1/24/25 with no reason given. On 3/6/25 at approximately 2:30 p.m., the resident care coordinator stated that she expected all medications to be administered as directed on the practitioner' s order, and that she expected if it was not administered, there would be a reason recorded in the MAR.Similar deficient practice was found for Resident #1 and #3. Based on record review and interview the residence failed to have at least one staff member onsite at all times who had current certification in cardiopulmonary resuscitation (CPR), affecting 10 current residents.On 3/6/25 at approximately 7:30 a.m., Staff #1' s CPR certification was requested. When provided the document showed an expiration date of January 2025. A staff schedule for February 2025 showed that Staff #1 was the only staff member scheduled to work at the residence on 2/11, 2/12, 2/19, 2/20, 2/24, and 2/25/25.A staff schedule for March 2025 revealed that Staff #1 was the only staff member scheduled to work at the residence on 3/5 and 3/6/25. On 3/6/25 at 11:00 a.m., Staff #1 stated that she did not have an up to date CPR certification. On 3/6/25 at approximately 2:30 p.m., the resident care coordinator stated that she was aware that Staff #1' s CPR certification had expired.

Mar 6, 2025Other
CleanReport

No deficiencies found during this inspection.

Jul 17, 2023Follow-up
N/A0000 & 9999

A revisit survey was completed on 07/17/23 for all previous deficiencies cited on 11/14/22. The facility is in compliance with all deficiencies were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

Jul 17, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

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References & Resources

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