Belterra Health & Rehab
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 110 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical rehabilitation, as the therapy team is consistently rated as top-tier. However, if your loved one requires frequent assistance with hygiene or medication, you must closely monitor nursing response times, as multiple families have reported significant delays in care.
Google Reviews
Google Reviews
110 reviews on Google“Belterra Health & Rehab is frequently praised for its beautiful, clean, and modern facility, specifically its private rooms and high-quality rehabilitation therapy team. However, families should be aware of significant and recurring reports regarding slow response times to call bells, inconsistent medication administration, and concerns regarding nursing staff attentiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Exceptional rehabilitation and therapy team
- Modern private rooms with private showers
- Professional and compassionate therapy staff
Concerns
- Slow response times to call bells and nursing requests (mentioned by 6 reviewers)
- Inconsistent medication administration (mentioned by 3 reviewers)
- Poor food quality and meal timing (mentioned by 4 reviewers)
- Lack of communication from management and social workers (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and therapy team; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 2With the modern private rooms and showers available here, how do you ensure that the cleaning and maintenance of these spaces are kept up to a high standard?
- 3What specific protocols do you have in place to ensure that medication is administered accurately and on a consistent schedule?
- 4How does the nursing staff manage call bells and requests during the busier night shifts to ensure no resident is left waiting too long?
- 5Could you describe the daily dining experience, including how much input residents have regarding meal variety and the timing of their meals?
- 6How does the management team stay in touch with families to provide updates on a resident's well-being and any changes in their care plan?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team was knowledgeable and encouraging, helping build confidence and real progress.”
“I was told by the staff that the average response time is 40 minutes when you push the nurse Bell at one time I waited one hour 47 minutes sitting in my feces for someone to come change my pull up”
“The therapy team was PHENOMENAL and able to get mom back on her feet! She was wheelchair bound and so out of it. They got her walking again”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Belterra Health & Rehab has 10 deficiencies across two surveys, with recurring issues in infection control and food safety that persist across both inspections. The facility also had problems with medication management, including significant medication errors, found only in the most recent survey. All deficiencies have been corrected by the provider, but the pattern of recurring issues in basic safety areas warrants careful consideration during your visit.
Feb 13, 2025Routine5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 11, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
PMG OPCOMCKINNEY, LLC
JOHN F ROBINSON
Chain Affiliation
Priority Management
38 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 19 (Best)
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit belterrahc.com
Medicare data downloads
Original nursing home datasets
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