Bath Manor Special Care Centre
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 97 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (54%)
Below average in OH · Below recommended RN staffing · $14,433 in fines
What this means for your family
Bath Manor has a strong therapy department and a clean, updated facility, which many families find beneficial for short-term rehab. However, the recurring reports of unanswered call lights and hygiene issues are significant red flags. We strongly recommend visiting at different times of day and speaking with current residents' families to verify if the care level meets your loved one's specific needs.
Google Reviews
Google Reviews
97 reviews on Google“Bath Manor Special Care Centre receives highly polarized reviews, with many families praising the facility's recent management changes, clean environment, and dedicated therapy team. However, a significant number of reviewers report severe neglect, including unanswered call lights, poor hygiene, and unprofessional communication from nursing staff. Families should be aware that experiences appear to vary drastically depending on the specific wing and staff shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Clean, well-maintained building
- Helpful and professional admissions staff
- Attentive and caring individual nurses and STNAs
Concerns
- Neglect and slow response to call lights (mentioned by 11 reviewers)
- Poor hygiene and strong odors of urine (mentioned by 6 reviewers)
- Unresponsive or unprofessional communication with families (mentioned by 6 reviewers)
- Understaffing leading to poor patient care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to maintain mobility?
- 2Since we want to ensure our loved one is always well-attended to, what specific protocols do you have in place to ensure call lights are answered quickly and hygiene needs are met promptly?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4We noticed the admissions staff is very professional and helpful; how does the facility keep families updated on a resident's health and daily well-being?
- 5What does a typical daily schedule look like for residents, and what kind of social activities or outings are available to keep them engaged?
- 6In the event of a medical emergency or a change in health status during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff (most of them, especially the aides and nurses, and the therapy team) are amazing, nice, and kind. It's the management that's horrible.”
“My mom received the very best care by the nurses and STNAs during her stay. I witnessed first hand the attention and love that was readily given to her.”
“The therapy department is fantastic! The new administrator Michelle is so kind. LOVE THE NURSES!!! Especially Gary and Lisa.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bath Manor has concerning patterns with 23 deficiencies triggered by family complaints, indicating ongoing care issues. The facility repeatedly struggles with medication management, infection control, and nutrition services across multiple surveys from 2021 to 2026. While most violations show correction dates, the persistence of problems in critical areas like medication errors, infection prevention, and dietary services suggests systemic challenges that may continue to impact resident care quality and safety.
Jan 6, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 11, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 13, 2025Routine17
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 13, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 27, 2025Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 8, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Nov 8, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Bath Manor Special Care Centre
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 56 of 125
Ownership & Management
Owners
Howard, Melvyn
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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