Avir at Heritage Oaks
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 54 Google reviews
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What this means for your family
While the therapy and rehabilitation services at this facility are frequently praised, there are alarming, recurring reports of serious safety lapses and neglect. If you choose this facility, you must implement a rigorous personal check-in schedule to monitor medication administration, meal intake, and hygiene.
Google Reviews
Google Reviews
54 reviews analyzed“Families considering AVIR AT HERITAGE OAKS should be aware of significant concerns regarding resident safety, including reports of a resident going missing and serious medication errors. While some reviewers praise the therapy department and specific nursing staff, there are frequent, serious allegations of neglect, such as missed meals and poor hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy teams
- Attentive administration and leadership
- Friendly and professional daytime nurses
Concerns
- Serious resident safety and supervision issues (mentioned by 2 reviewers)
- Neglect regarding feeding and medication management (mentioned by 4 reviewers)
- Unprofessional or disrespectful staff behavior (mentioned by 4 reviewers)
- Poor facility cleanliness and odors (mentioned by 3 reviewers)
- Theft of resident belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a library of templated responses that vary slightly based on the star rating. While they attempt to personalize by using the reviewer's name, the core messaging is a repetitive set of pre-written scripts.
Questions for Your Tour
- 1It’s great to see how involved the leadership team is with responding to feedback; how does the administration work with families to address any concerns that arise?
- 2We’ve heard wonderful things about your rehab and therapy teams; could you tell us more about how they support residents in their daily recovery goals?
- 3What specific protocols do your nurses follow to ensure that medication administration and mealtime assistance are handled accurately and safely for every resident?
- 4How does the facility manage resident supervision and safety, especially during the evening and overnight hours?
- 5Could you describe the daily activity schedule and how you ensure residents stay engaged and social throughout the day?
- 6What are your current processes for maintaining facility cleanliness and managing the dining environment to ensure a pleasant experience for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy department is amazing. My grandfather was here and had the BEST care. Recommend this facility.”
“The rehab team was awesome and always had an open line of communication. The staff is phenominal and helped me with financial resources when I had to make the decision to place her permanently . I would recommend their services on the future!”
“My grandmother moved in may 1th of this year. The next day my grandmother got out and was missing for 6 hours. She was walking not knowing anything where she was going.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 7 deficiencies at this facility, with recurring issues in resident rights, infection control, and medication management across multiple surveys. Problems include failure to notify families of incidents, medication errors, and inadequate infection prevention protocols. While all deficiencies show correction dates, the pattern of repeated issues in similar care areas suggests ongoing challenges with consistent quality care delivery.
Jan 6, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 15, 2025Complaint1
Environmental Deficiencies
Have policies on smoking.
Mar 7, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 7, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Jun 27, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 22, 2024Routine7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Stratford Hospital District
for profit
5301 UNIVERSITY AVE OPCO LLC
TIMOTHY W DANIEL, JR
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 3 of 21
Ownership & Management
Owners
Stratford Hospital District
Owner · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
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