Assisted LivingMemory Care

Brookdale Monterey

Name: Public quality & inspection record for Brookdale Monterey
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and caring nursing staff. Schedule a visit to confirm the fit.

5204 Elgin Ave, Caprock · Lubbock, TX 79413|Reported capacity: 56|Licensed & active

Source: TX HHSC — view official record

Google rating

4.5/5

based on 28 Google reviews

(806) 788-1919 Directions Website

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What this means for your family

Public Google reviewers rate Brookdale Monterey highly. Reviewers highlight: compassionate and caring nursing staff, effective memory care programming. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

32 public Google reviews available

Families seeking memory care may find comfort in the facility's ability to accommodate personal belongings and its history of compassionate staff. However, there are extremely serious allegations from recent years regarding severe neglect, including bedsores and unexplained bruising, alongside concerns about cleanliness and hygiene.

Quality Themes

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Strengths

Compassionate and caring nursing staff
Effective memory care programming
Person-centered approach to resident needs
Engaging activity programs

Concerns

Severe neglect and physical injury (bedsores/bruising) (mentioned by 2 reviewers)
Poor facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
Staff negligence regarding hygiene and basic care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 32 analyzed

⚡10 reviews posted between May 12, 2026 – May 15, 2026 · 10 were 5-star

How They Respond to Reviews

36%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed some wonderful feedback regarding your compassionate nursing staff; how do you ensure that this level of person-centered care is maintained during shift changes?
2Could you walk me through your daily cleaning and housekeeping schedule to ensure the living spaces and common areas stay fresh and comfortable for residents?
3With your specialized memory care programming, what are some of the favorite engaging activities that residents currently participate in?
4How does the care team monitor and manage skin integrity and physical wellness to prevent issues like pressure sores or bruising?
5What is the specific protocol for communicating with family members regarding changes in a resident's daily hygiene needs or general well-being?
6In the event of a medical emergency during the night, what are the immediate steps the on-site staff takes to ensure resident safety?

Personalized based on this facility's data

Key Review Excerpts

“I drove to Lubbock to find my mother covered in bedsores. Covered in her own excrement. Crying and shaking. Please god, if the thought of your loved ones being abused and neglected makes you sick.”

Family member reporting neglect · 2024★☆☆☆☆

“The care team at this facility is beyond measure. They truly love their family of residents and their family members. The staff takes time to know the residents and their individual needs.”

Long-term resident's family · 2022★★★★★

“The staff was so understanding during that time and went above and beyond to keep me informed of exactly what was going on.”

Family member during COVID lockdown · 2022★★★★★

Source: 32 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total

Key Findings

Brookdale Monterey's most recent comprehensive inspection on March 06, 2024, showed no violations of state standards. Additionally, there are currently no enforcement actions on record for this facility.

Mar 6, 2024RoutineNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Esc IV, Lp

Organization Type

for profit

Administrator

KANDI L L MELTON

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(806) 788-1919

brookdale.com

caitlin.arthur@brookdale.com

5204 Elgin Ave

Lubbock, TX 79413

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

28 reviews from families & visitors

Official Website

Visit brookdale.com

TX HHSC — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.