Brookdale Monterey
Families consistently rate this highly — reviewers highlight compassionate and caring nursing staff. Schedule a visit to confirm the fit.
based on 27 Google reviews
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What this means for your family
While this facility has a long history of being a beloved community staple with excellent memory care, recent reviews contain alarming reports of neglect and hygiene issues. If you choose this facility, you must implement frequent, unannounced visits and closely monitor your loved one for any unexplained physical marks or changes in hygiene.
Google Reviews
Google Reviews
27 reviews on Google“Families seeking memory care may find comfort in the facility's ability to accommodate personal belongings and its history of compassionate staff. However, there are extremely serious allegations from recent years regarding severe neglect, including bedsores and unexplained bruising, alongside concerns about cleanliness and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Effective memory care programming
- Person-centered approach to resident needs
- Engaging activity programs
Concerns
- Severe neglect and physical injury (bedsores/bruising) (mentioned by 2 reviewers)
- Poor facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
- Staff negligence regarding hygiene and basic care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some wonderful feedback regarding your compassionate nursing staff; how do you ensure that this level of person-centered care is maintained during shift changes?
- 2Could you walk me through your daily cleaning and housekeeping schedule to ensure the living spaces and common areas stay fresh and comfortable for residents?
- 3With your specialized memory care programming, what are some of the favorite engaging activities that residents currently participate in?
- 4How does the care team monitor and manage skin integrity and physical wellness to prevent issues like pressure sores or bruising?
- 5What is the specific protocol for communicating with family members regarding changes in a resident's daily hygiene needs or general well-being?
- 6In the event of a medical emergency during the night, what are the immediate steps the on-site staff takes to ensure resident safety?
Personalized based on this facility's data
Key Review Excerpts
“This is assisted living technically, but with a memory care license, so it's been perfect for our 91 year old father. He enjoys having his own belongings/furniture in his room.”
“I drove to Lubbock to find my mother covered in bedsores. Covered in her own excrement. Crying and shaking. Please god, if the thought of your loved ones being abused and neglected makes you sick.”
“The care team at this facility is beyond measure. They truly love their family of residents and their family members. The staff takes time to know the residents and their individual needs.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Monterey's most recent comprehensive inspection on March 06, 2024, showed no violations of state standards. Additionally, there are currently no enforcement actions on record for this facility.
Mar 6, 2024RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Esc IV, Lp
for profit
KANDI L L MELTON
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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